My tire sensor light came on and I stopped at Alaska tire center to see if they could check it, I was told I had to have an appointment if the tires were attached to the vehicle what kind of service was that? Recognized my error so I went to Midas and they greeted me as soon as I walked in, listened and took my vehicle in right away, found the screw that was causing my tire to deflate, fixed it and got me on my way home, safely. Best customer service I have experienced in quite a long time. The wat I was treated today, created a repeat customer.
I waited for my oil change, and they were taking a little longer then expected So the manager gave me the oil change for free. I thought that was very thoughtful of him.
I expected to have to wait for a long period before being able to get my truck in for servicing and when I called they scheduled me for the next day
I will NOT be returning to this Midas! I don’t know why I keep trying. They are THE worst.
The staff was super friendly and the check in was super quick and easy. I dropped my vehicle off and I was surprised and how fast the service was completed. The staff was great when I picked up my vehicle.
Had to replace all4 tires. Made a great recommendation, found 4 tires… and installed the same day. Midas always seems to be fantastic
Our tire sensor came on 45 minutes before closing as we were traveling between towns. We called and they could get us in real quick. They not only checked the sensor, but thoroughly checked the tire as well. We were in and out in 20 minutes or less.
They did their job and in a timely manner. Also my car is driving better with the alignment completed.
They are always great with customer service even on phone and they fix your vehicle and keep me up to date on what's going on. Always look forward to getting something fixed with midas great work.
I was able to drop my vehicle off and professional staff gave me assurance of time of pick up. When I picked up my vehicle check out was simple and present.
Outstanding customer service
Monitor and require a reasonable level of customer Service communication. Mush heads like I dealt with need a different job.
I like to have a scheduled appointment. The check in area was clean and the associates were helpful and friendly.
They worked with me to schedule all three vehicles for service around my work schedule and everything was completed quickly.
Excellent customer service.
They did what I needed them to do in a timely manner. Very pleased with the efficiency of the work they performed.
Was able to schedule a next day appt. Was able to get in and out quickly. Staff was very kind and courteous.
Easy from the start. Went in for an oil change and inspection and got all the information and quote explained up front and explained to me what they were doing and needed to do. Car runs great!
Way faster than the car dealership.
Always great customer service.
Good service. Quick resolution to the brake issue. Friendly service!
Didn't receive both services requested. Had to wait for oil change. Communicate the price for basic services at check in.
Communication and pricing, plus reliability of the work done.
I was very satisfied. The staff was awesome. I just wish it didn’t take so long.
Great service not too long of wait for oil change. Comfy chairs to sit while you wait
Honesty from the mechanic regarding the problem with my car. Explaining in layman terms what was wrong and how it was fixed.
My family and I only really trust Midas. We have had so many issues with other locations, but have only had incredible service and customer service interactions with this Midas location, so it’s our go-to for both our cars
Service was done in a timely manner.
We had our tires changed to winter tires, but Midas did not make sure all the tire levels were the same pressure. We had our oil changed but they forgot to put in windshield washer fluid. We also did not receive an email describing the problems with the car. We like to get that so we have a heads up on any problems that might come up in the future.
The communication was great, the workers are awesome! I've been here a lot. They treat me very well.
Got my vehicle in and completed in a matter of hours.
Easy to get appointment and waited while service was done in a timely matter
It took less time than I had expected and that was great.
Always friendly, I trust the work they do. I love the report after my service that details what was found and what is recommended in the future.
Great customer service and quick and efficient service.
Always polite and done in a timely manner.
Fast service and extremely great pricing
The over all wait was within what I had plan. They was good at answering all my concerns. I also like that they did a curtesy check on my car to tell me the issues I need to address.
Just good overall service.
Shipping of the part took 2 full weeks which was frustrating and I received no communication on the day it was supposed to be delivered. Also I was not informed that they would be checking my fluids and codes in my car and that they would be charging me for it. There were no codes and my car had just been serviced for fluids in December.
Counter person was very friendly. He gave me an approximate time for the inspection and oil change, and came in almost 20 minutes sooner than expected. Truck was left clean with no greasy finger p r into or shoe prints in the interior. I also appreciate knowing that there are service centers nationwide.
I was surprised to be able to schedule an oil change on a Saturday at the last minute but that was great. My appointment lasted for a little over an hour so it wasn’t a long wait
I scheduled the appointment to have my oil changed and my tires rotated and balanced. They did not rotate or balance my tires though.
1. Difficult to make appt. It took several calls and at first I was told that an appt wasn't possible. I'm a regular customer and this was frustrating. Eventually an appt was made just to install 3 TPS which I purchased myself and confirmed with Midas that they were appropriate.2. Faulty/untimely repair: Depsit knowing that I was going to wait for the car and had an appt, I was told that this would take 1-2 hours. After 1.5 hrs the vehicle was ready and I headed out to find that only 1 of the 3 sensors were placed despite the fact that the other 2 were sitting on the seat! Then another 45 mins to replace the third! Then, the TPS light turned back on again so a return to the shop to have TPS re-programmed. Definitely could have been handled much much better.
The technicians did a detailed check of the problems and redid the check. The cost was lower than expected
Price of service was somewhat high.
Same quality service they have provided for years.
Nice folks, polite and professional. Despite being extremely busy they were able to take care of me quickly.
I tried making the appointment online, no one called and I had to call in a few days later. Was not able to make an appointment was told it had to be a drop off. I would have preferred an appointment so that I could have waited with my vehicle instead of having to get rides to and from.
Asked for cabin air filter replacement which was ignored. Asked for basic inspection which was ignored. VEHICLE RETURNED 1/2 qt. LOW ON OIL. Unfriendly and uncaring associate. I have no trust for this location.
The staff is friendly, pleasant and very knowledgeable and thorough. The quality of work is on par with any shop in anchorage. I was pleased with how quickly the work was completed.,all together a very pleasant experience.
The guys are always really down to earth every time I go in there.
From beginning to end very smooth process and excellent communication. Keep me updated throughout the process. Awesome job!!
From the beginning to the end, just a very smooth process and out was just what I needed.
I came to Midas with a very specific request, and the team addressed that request professionally and quickly. Also, they found (2) other very important issues with my truck, and communicated them in a way that was understandable and complete. I didn't have questions they left unanswered. Rock star crew doing rock star work.
I assumed my oil change would be the same price as it was at the Midas in Wasilla. The cost was way too much in comparison. I paid double the price for my oil change at my appointment with the Eagle River Midas. I will not return to Midas since that is not a price I am happy with.
"It was fast, It was cheap, and they put air in my tires. Too Perfect. "
I called to see what it would cost to replace the muffler on my son?s truck. We were told to stop by so they could look at it. My son took it there after school. After looking at it for 5 min they told him it needed to be replaced. (We already knew that).
"My Toyota Prius-C needs an alignment. I'm heading to the stealership today- but had hoped to use my local shop.However, the techs said they couldn't align my ride because it had some unusual set of settings or shims- which Toyota says isn't the case, but "
"Midas in Eagle River continues to give us consistent, exceptional customer service. They are professional and responsive and will go the ?extra mile?. They also provide a wide range of services. When you call, a live on-site person answers the phone - a"
You have a good group of guys at Eagle River Midas.
Nobody in the shop were wearing masks. Have been a long time customer but no more.
Made a appointment for my Alternator replacement took it in today little after 8 am. I drove by to pick up something from my car not thinking it would be in yet getting repair and to my surprise Brian the Technician was almost done. Less then 2 hrs. I dro
"Eagle River Midas is incredibly unreliable and never take responsibility. Multiple accounts of shifty and bad service. In October of 2018, my boyfriends parents car was stolen off Midas? property and when they called to ask if it was ready, as they had bee"
"We received our SUV back today, great job, runs like new!"
Did an awesome job. Kind of got the feeling they were trying to up sell ball joints. But that could be just me.
Was quick and they turned my light off after the oil change. Last place did not. Front desk guy was nice. He also apologized for being behind. Was a snowy day so they were very officiant.
"Recently my wife has spent well over $3000, including power steering work, on vehicle repairs for Dodge pick up truck at Midas in Eagle River. Less than two weeks ago she got a full tune up and they told her that if there were any problems to bring it back"
"My son had a leak in our truck stop in and asked if they could take a look at it, KEN said sign here!They told him it needed $1600 worth of work, my son said I can?t do that. Ken said you owe $91.65 or NO truck!!!They have kept the truck on a 17 year old s"
Am repeat customer due to great service each and every time. Honest shop.
The Eagle River Midas store exceeded my expectations when they were able to fit me in sooner than expected and was able to complete the required work while I wandered to a few other locations in Eagle River. My jeep is running better and I seem to be gett
"We have been to this shop several times now and they have done a good bit of work on both of our vehicles. They are trustworthy. They don?t try to oversell you. And they are efficient. They had our vehicles for an appropriate amount of time to fix them, "
Everything was as it should have been
New used motor installed alls goog thanks
very prompt and done well
"My Jeep was at Midas for 3 hours waiting for one tire to get fixed, and they lied to me about how long it had been there. I won?t be taking it back to them for anything..."
"I have a older friend that took his car there for a brake job!Over $ 2000 dollars later his vehicle was still not fixed! He returned the next day for a master cylinder and another $500, he waited 2 hours and no one told him the part was not on hand!! I "
I am always treated well and trust the recommendations I am given.
I am always treated well at Midas and trust their advice.
"Blew out my front shock, cv boot and axel around Eureka! I called Midas in Eagle river as I limped my vehicle in around 4 in the afternoon. Ryan was able to juggle things and get me in right away. Being 365 miles from home with no vehicle, I was stranded"
"I go to Midas ER for tire change overs and oil changes. When my lights wouldn?t come on and my wipers didn?t work, among other things, I went to Midas ER. Right away Ken had an idea what the issue was, and even though the manufacturer no longer made the pa"
The best car shop I have ever been too
They destroyed my oil pan then charged me to fix it and did an awful job fixing it now it?s at reputable shop getting fixed all over again and they will not refund the fee. If you want terrible service and a damaged vehicle and pay through the nose for
"I brought my car in for a regular oil change. When I drove off the lot my check oil alert came on and when I was able to park to see what was wrong I saw oil leaking from my car! My husband and I found that the old filter gasket had been left on, so when t"
First I want to say I have been going to this Shop for 11 years. 3 vehicles that transport everyone I love. 3 boys and my amazing bride. Can't say how great Ryan and the guys have been to my family. I have really appreciated all they have done. Great servi
"I've always had good service here, but not this time.. My wife took her car in to get the winter tires put on and after a day she started hearing a noise. I took it for a test drive and noticed the noise as well. I stopped the car and looked and I see tw"
"After 5 years of bringing my car to Midas, twice a year for an oil and filter change and overall checking as well has having my snow tires being put on or taken off, I was informed this year and couldn't do all that I wanted done at one time. I now have t"
Thank y'all for your service! My car is running 10 times better!! Van was very informative and knew what he was talking about. Thank you!
I would be more than happy to recommend this Midas to anyone that need repairs on their car. I found them to be very knowledgeable on the repairs my cars need and quoted me my fair options.
"I had a problem. The response was ""what do you expect me to do "" and ""well I can check but it will probably require in-depth diagnosis.""The issue was the check engine light came on AFTER I had the oil changed. First they said it was on before, it was no"
"So it took 2 attempts to order tires, almost 3. When the tires weren?t ordered the first time the manager blamed it on an employee that was no longer there. We finally got them put on. We brought our other truck in a 5pm and left it over night for brakes. "
Excellent friendly service.
"Ryan and the Team at Midas in Eagle River totally exceeded my expectations and I am so happy I chose them for my brake replacement. They were professional, affordable, competent, quick and accommodating. What more could I ask for?Plus, they took such gentl"
We always have great service
Midas personnel did an excellent job and were very professional.
thank you for the quick service
"Brought vehicle in for tire change over, was informed I may have to wait most of the day, team was done and I was out the door in less than two hours. Thanks Eagle River Midas Team!"
Love this shop. I've been going here for repairs and maintenance for 7 years. They greet me by name and remember what they have previously done on my vehicle without referencing the computer. That's impressive as I typically go in for routine maintenance.
"ALLWAYS very polite, very honest, helpful anyd reasonable price"
The shop was quick to assess and install a new car battery. I had the battery jumped several times in the last 48 months so it was recommended to just replace it with a new one. Since it was a new experience for me I wouldn?t know the difference if it was
Always great service at Midas Eagle River Alaska location
"Not only was my car repaired in a fraction of the time anticipated, but the manager was obviously trained in customer service--polite, caring and genuinely helpful. Great place for auto repair."
"Ryan and the Midas crew in Eagle River provided me ""THE"" best quality service I've ever had. Just let me sum it up. Quality products/energetic service/knowledgable and analytical analysis/friendly demeanor. I can't say enough about how well I was treate"
"Midas was offering a discount on tires when I bought mine. Thought they would apply the discount. After being there for so long it didn't cross my mind to check, until I got home. Yeah no discount. Guess I needed to tell them about it. Oh well lesson "
Our Midas in ER is great ! I get coupons all the time and get right in and out. thanks
"Brought my car in to change out my tires at 8 am, done by 2 pm as promised. Friendly service as usual."
"Easy drop off and set-up of appointment as usual... what was NOT usual this time, was the pick-up. Usually, its... Here's your car, everything was checked, it all checked out okay, here are your keys, thanks for coming.This last visit was NOT that... It wa"
Overall the service was good. The oil change only took 20 minutes! The engine cover was left off and my husband was notified so that he could come get it. A little more attention to detail would be good for excellent service.
"The service was excellent and quicker than expected. Did not receive new reminder sticker in the window, though."
Ryan and his crew always do a great job for me.
Love this place. So many good things I can't even begin. Latest thing - Ryan helped get my '82 corvette cross fire injection car running again. Spent tons of time and explained everything - only did what was necessary. I will use them every time!
I've always found the group at Midas in Eagle River very friendly and helpful. I've never had a problem
"This shop has been my trusted mechanics for 6 years. If I have to go to the dealership for warranty work I take the list of suggested additional work to this Midas shop. Most of the time, they tell me the additional work is not needed. I get wonderful cust"
I made an appointment a weekIn advance to have studded snow rites put on.. during that time.. we had snow.. I'm so glad I got my Explorer in.. if I had waited.. it would have been 2 weeks ourbto get my tires switched out... Dave and his crew ROCKS!!!
"Woke up with a flat tire yesterday, filled out a e-mail estimate and then called.I was greeted by name when I entered and they immediately started on my car, To my surprise it was a valve stem not a flat and when I asked what that was the gentleman at the "
The guys at the Eagle River Midas were great. it took them less than an hour and a half to do an oil change and change over my tires all without an appointment. I have been to other Midas shops in Anchorage but these guys out shined the other shops. friend
I got a tire change and an oil change in 30 minutes! Great job!
"I was very impressed with the front desk operations and the customer service I received. It was only a tire cangeover, but I will return for other repairs as needed."
The group in Eagle River are the best. I wouldn't take my car anywhere else.
"I had an oil change scheduled for 5pm. As I was walking out the employee asked me if I was waiting, I replied no I'm going to walk across the street and workout til it gets finished, how long should it take? He replied, about 45mins. I said okay I'll see y"
We took my son's pickup in for an estimate on his clutch . Midas estimate was over $2500 and charged us $89.10. We chose to get a second opinion from an independent mechanic in Chugiak and he fixed the loose and broken bolts for $195.00 and the pickup is
"I was having some issues with my truck. The gentlemen at the Midas in Eagle River were so helpful, patient and I feel went the extra mile wtih customer service and repair. I appreciate The work they did by far. I would recommend this midas location to ever"