Time to complete the oil change seemed excessive.
Great customer service. Got in just in time to get my car done. Other people came in behind me and they had to come back. So I was lucky. And they also price matched me on Groupon.
Called me with problem. Then gave me estimate then called me when ready. They were great
The time I was in and out in not time
Ridnesha White was great and polite while so busy working alone
Everyone there is professional, courteous, and knowledgeable. In particular, Floyd was able to correctly diagnose the issue, recommend products and services, and complete the repairs in a timely manner.
Total wait time with an appointment was a hour and a half.
Great service, no hassle, no issues. Quick service and informative recommendation. Great team!
Good price,fast service and great staff. Thanks
the brake warning light and the abs warning light come on and stay on but they never have before
I only trust this place to work on my car. The service is impeccable. They are friendly and very informative about what needs to be done and what they did to your vehicle. I take every vehicle I own to them.
Simple and quick, very friendly personnel
The staff was so nice. They all knew what they were to do and how long it would take. I even got an update phone call during the process. Everyone there was so professional and polite. I will be returning for my next oil change and I have already recommended them to some of my friends.
Quick service,fair price, good staff.
Great customer service! Answered all of my questions and explained additional services needed.
I had been a loyal customer at this Midas for 12 years. It was apparently recently under new management and employees. They honored how long I had been coming there and took the time to walk me through in the shop the things that needed to be done on my vehicle. They’ve kept me as a loyal customer after my last experience!
What I liked best was that the young man who checked me in and out for service was extremely courteous and professional in every way.
Associated were very approachable and specific about what was wrong with my car. I don’t know much about cars, and they made sure to explain to where I can understand.
Allow coupons to be redeem per customer request
Fair prices. Good, honest work. Did a great job explaining wheel alignment warranty.
Austin and Chase were extremely helpful and highly professional during my visit.
the price with the group on voucher!
The associate that I spoke with went above and beyond to make sure that I got the service I needed for the price I wanted!!!
Everyone was very nice. They were very helpful when it came to helping out. I was very satisfied with the service.
I’d like the technicians to check their work before turning vehicle back over to owner. I got an oil change and only drove the car one day since the oil change and I have a severe oil leak. It was no oil leak prior to bringing it to Midas..
More efficient with timing. I have 2 children that will not sit for 2hrs for an oil change when I can go other places and be in and out in under 30 min
I encountered 3 employees and they were all friendly, knowledgeable and devoted to the tasks at hand on my car. Added new tires to my list of needs an hour after they started work on my car and that was added and done. They showed me and applied a discount I didn’t know about.they kept me informed about the work and the expected complete time.
Took vehicle in due to vibration while driving.. after service, when I hit my breaks my wheels rattle badly. I’ll be coming back to get that looked at next week. Feels worse than before I took it in.
Not tell customers you aren’t taking anymore customer for that day…or explain that when customer comes I drove hour to have to turn around because they weren’t accepting anymore guests that way and it was only 3 pm
Everything was good the wait time seemed to be a bit long for me to make an appointment however I received great service
To be highly satisfied I'd have to be really, truly impressed by the service. It was good service, the oil change was a great deal, and the brake light replacement was a quick and easy fix. But, nothing was beyond expectations. Nothing was exceptional. Good service, but not amazing.
staff was very nice my appointment time was 1130 am they called me and ask could i come in at 1030 so i wouldnt have to wait a long time. i came in at 1030 and left around 1230.
Incredible staff and work
Friendly people. I feel like I can trust them. Always do good work.
Staff handled an angry and irrational customer well. It meant I had to wait longer, but staff member came over to me and explained they'd be right there once it was resolved. Did have problem with card machine not allowing my debit card to be used as a credit card. Very inconvenient for me because I didn't remember my PIN. Staff was patient while I called my bank to resolve. Nice dude.
I went for an oil change and they noticed what they thought was my rear main seal leaking. They gave me the price and I didn't want to do it but it was necessary. They began the process of taking it apart and found out it was the oil pan leaking. They let me know it costed a lot less and they could have it done pretty quick. I appreciate the honesty and taking good care of me!
The associates where great and they where very clear and professional
No one at the desk on arrival - several minutes before was greeted and helped. Two hour wait for an oil change. When checking out was told air filters were dirty - never told or I would have had them replaced. Someone else’s keys left in my car so I had causing me to have to go back to the store to turn them in. Car doors and dash left dirty from handprints.
I came after a horrible experience at Firestone and the staff at Midas was FANTASTIC!! Firestone had my car two days and couldn’t get done what Midas did in 6 hours and for $3,000 cheaper then I was quoted at Firestone. I could not be happier!
They were extremely quick and got the job done
Great people great service
Came in at 2:39 to get my oil changed. Noticed after about an hour and a half that it was parked out front with the windows down. No one said anything to me so I figured they were about to take it to the back to change the oil. Nope, it just sat there...I could see it from where I was sitting. about 45 minutes later I was finally told it was ready...hadn't moved since I saw it there. A few issues: 1) The amount of time from when it was done til I was told and checked out. 2) The fact that it was unlocked and the windows down just parked out there. I have a pistol and all my work stuff in the car. Anyone could have come and taken whatever they wanted. Won't be returning to this location...ever.
The customer service had a smile on her face at all times and very helpful with assisting me with whatever was needed during time of service and the mechanic was prompt Thank you
When someone says they want front brakes gove them front brakes and warn before you charge for recommendations.
The service time of my vehicle was great but my issue was only one associate working the front desk. The computer kept going down so I had to wait 30 minutes after my vehicle was done to get checked out. The associate was VERY professional and courteous but there needs to be more than one person working the front desk
The front desk associate was very welcoming and helpful through process. We will return to buy tires soon.
The front desk receptionist, Rebecca, who was also manager-in-training went above her call of duty to make sure my girl who had to spend part of her birthday at Midas as special as possible. Rebecca spent spent her own money to buy some bday treats and goodies! I had to keep my tears back!!
!! I’m a young female and I went to Midas on green springs to get my battery light checked in my car. They charged me for a bunch of test that I didn’t ask for AND they sold me a battery for $340 when I could find the same one online for $200. When I called back they told be to deal with it, it’s just the upcahrge fee.
I have used this Midas before and now it’s under new management but I was still very satisfied with the service that I received.
Service member did not know how and or failed to bleed my radiator system after replacing my heater hose and refilling my radiator with fluid. Steam kept emitting from the motor and service member stated I had a blown head gasket. I could have potentially blown a head gasket after leaving Midas because I had trapped air in my the heating system. My motor was completely rebuilt a month ago and the owner of the repair shop that rebuilt my motor came to my location and properly bled the cooling system. I will never return to Midas.
I had my car towed to this company. I wasn’t charged anything because they didn’t find anything wrong with the vehicle at that time. Most places charge a minimum amount just to check out your vehicle. Thanks
Very friendly trustworthy
I have been using this Midas location for many years. It has always changed for the better. I have family and friends that use this store for their repairs and maintenance. I’m always pleased with the service that I receive and never disappointed.
I have be using this Midas for over 15 years and I’ve always been satisfied with the service that I received. They have never given me repairs that I didn’t need. They’ve always explained what I needed and made sure that I understand. The owner and associates have always been very nice, friendly and respectful.
"I needed a flat repaired while holiday traveling. Dwight took great care of us with a fair price, an excellent repair, and terrific service throughout. I?m from out of state but I?m tempted to delay future vehicle service and have it done here when visit"
Even though short of staff got me out of there in a good time.
This was an excellent experience!!!
"I went to Midas this morning to have my brakes checked. I asked how much it will be for the brakes done with rotors. He said that it will put me at 300.00. I said okay, can I use a coupon and he said no because that's a good price already. After he che"
"We had the unfortunate event of hitting something on the highway when traveling home from vacation. These guys were so helpful and accommodating, finding a solution to our muffler and did it very quickly, which was so amazing since we were with kids and h"
"Good customer service is all about bringing customers back. The Manager for this store is a hard worker, he dedicates his time to listen to customers when something is wrong with their car and most honest. That is the reason why I keep coming to this Mida"
Service is always done with a smile. Excellent job always at an affordable price. I tell all my friends to go there.
The Manager Dwight was excellent. He explained everything to me and took time to look at my truck. Thats why I only chose that particular shop for all my work done on my truck
Service is the extent to which a service meets it's customers needs and expectations. Where as excellent service is when these experiences surpassed and when customers feel that they have received that little unexpected extra in the shape of extra service
Great customer experience !
Great service. Very timely and professional.
Great service as usual. Vehicle was made ready for the winter.
" Friendly, got the work done in two days even though that had to order parts??????"
"Service work was completed as requested & required. Car was returned in a timely manner. I will continue to use this location because of work & most definitely to workers, they care "
Great as always. You have never over charged me. You and your are always polite and friendly.. Thanks for your great work helping me keep my car on the road and running great.
I went in to have someone check my tire pressure. My sensor light was on. It only takes a few minutes. This guy was just straight up rude and disrespectful. I will never go back there nor will I ever refer my friends!!! Just shameful!!!
Dwight and Tom always make sure everything is great with your vehicle before you get it back. Very affordable
I have been using Midas for so many years that I can't ever remember. I have needed regretted taking my cars there. The workers have always been very nice. I plan on continuing my relationship with them.
"From a suggestion from a friend, I went to a similar company for an estimate. They came back with a lot of problems, some I knew I did not have. As a female, I feel some businesses want to take advantage. I did some homework and found great reviews for the"
Dwight and his crew always give the best and honest service
I was very pleased with the service I received.The staff was courteous and professional.Completed my service quickly and answered my questions.
Mr. Dwight treat his customers right. Way to go!
Got my exhaust system replaced and brakes checked and adjusted. Fast and courteous. I will do business there again.
"These guys have always given such great service. Probably not your topical customer they see because they have done my brakes over 5 times. Car has over 237,000 miles on it and still going strong. Thanks to the Greensprings Store for keeping me going!"
They always provide awesome service
"Tried to use their online scheduling, they didn?t get back with me until an hour and 15 minutes before the appointment to tell me they didn?t have the time available even though it is listed on their website. Ridiculous."
"For taking care of my car! Have been using Midas for several years now. They take care of my car but never ?pile on? extra things that I don?t really need. My sister uses Midas, too - we wouldn?t go anywhere else."
You guys are awesome. Thanks for keeping Kimber Cares Homebound Activity hot rod in great shape!!
Dwight you have an awesome team!! Thanks for taking great care of my Honda!!
Vehicle was damaged. Dealer took vehicle back saying engine work needed to be done. Engine block was cracked.
Well midas took care of business with my H2 all went well. yeaaaaa
"This guy Dwight Sims, who sounds like the same voice EVERYTIME I call to try to make an appt, is SO Negative. When I have tried to cal to make an appointment, even days in advance, He always says they are booked, full and they only chance I have to get an"
"Wonderful, kind service. Special thanks to Jack for being a gentleman and not pushing any service on me. He was great!"
I always have great visits to Midas in Homewood!!!!
I have been a customer of Dwight Sims and his crew for several years. I finally got a new car and gave my 10 year old Saturn to my Grandson. We went in and got it checked out. My Grandson knows this is where to take it for service. I am so happy to have a
Fast service and repaired with proper parts
I have come to this Midas several times and have been very happy with all areas of service. I trust these guys . They took care of my car and were nice and friendly. The price was fair.
"The guy was very rude when he called me about picking my car up. He had a nasty attitude when I answered my phone. He was Racist. When I got there to pick up my car he had an attitude, as I was asking him about a coupon I had for an oil change. He snatched"
You always take good care of me and my car.
We had a brake job done about 7 months previous (outside of warranty) and the passenger front side was making a noise. They replaced the noisy pad free of charge and were quick. No charge. Could not recommend more highly! Incredibly good service.
Always great service at Midas Homewood!!!!
I trust Dwight to be honest about my car issues. I rarely feel that way when I take my cars in for service. I have been using Midas for a while now and plan to stay with this location because of the great service I always receive! I appreciate the way D
Midas in Homewood always does a great job!!!!
They were very patient and treated me very well
the gentleman that helped me was so nice explained what I needed done sorry he is going to hoover storeill be back for future service and recommend your company
I took my granddaughter's car in for ignition problems. They did not have to tools to completely fix the problem but were able to get the car running and able to be driven. Since they could not totally fix the problem they did not charge me anything even t
Make sure guys that they take the odometer reading at the time of the service correct !! They added 5k miles on my current reading ( i got to know that when I saw the service reported on car fax ), check your invoice before leaving as well , the odo reading is written on it . Other than that good service except some squealing sound after a brake job . Hopefully it disappears by time .
Excellent service. Dwight and his crew always find out and fix the little nagging issues that plague my car and charge me a nominal fee or sometimes they dont charge me anything. You cannot beat service like that.
I cannot say enough about Dwight and his crew. I brought in my 1998 Kia Sportage which was giving me multiple problems. Dwight and his staff worked tirelessly to correct them. Even when they thought that they had them solved and it still would not act r
These guys have taken care of my car and have been great to work with. I came back to Midas Homewood after getting an oil change and tire rotation from the dealership that resulted in a Check Engine Light. Midas took care of my CEL problem (a simple fix th
The men at the Homewood, AL location replaced the sparkplugs and wires and ended up replacing my distributor cap - on the house. Check Engine light came on, with a rough idling, and they held it for a couple of days and took care of it, free of charge. I appreciated them working with me.
I always receive great service when my car is serviced at this Midas location. Great customer service!!!!!
This location is great. Both times I have been in they have saved me upward of $1000 to what the dealer was trying to charge on unnecessary service. I would recommend to take your car to this location for any repair you might need. Honest and dependable w
This was the best service I have had at Midas. Everyone was friendly and was able to get transportation from the shop to work and back. I also was able to have the tech call me and tell me whats wrong in the car. I will continue to bring my car for service