It was a great experience! The only down fall was I only had cash on me and had to walk to circle k to get change to be able to pay for the service
When told to replace the tires DO ONLY THE TIRES don’t just decide to replace struts to change a $600 charge to a $3,000 charge
Jacob, manager is awesome. Ryan was great on keeping me updated on progress. Very satisfied with this Midas location. Thank you Jacob and Ryan.
I was totally satisfied! Not sure why it is asking me this. So glad it's under new management. Jacob is awesome and the techs were great! Great job everyone!!!!
The professionalism and the knowledge was amazing. The method of communication for updates was impressive and easy. I will definitely be back to this location.
Jeff the manager is an awesome customer service representative. He Is very informative and knowledgeable of the auto repair world.
Very polite managers and techs. I'm an old woman and Luke let me over talk about my cars. Answered every question. Told me what needed to be done. What could wait. What needed to be ordered. Just a pleasant experience. I'm grateful.
They are always great! They explains things well and never make me feel like an idiot like most do when you’re a woman.
Always friendly and good advice. My neighborhood mechanic guys.
Jeff always takes good care of our family’s vehicles
Oil change with appointment took one hour snd forty minutes
I was very impressed with the efficiency of the process and the price
Great customer service and quick in and out. No hidden fees or unexpected charges. Professional staff and clean waiting room. Able to get in the same day.
Jeff the manager is awesome. Always very friendly and compassionate about caring for his customers. Will always be going there. Thank you Jeff.
Employees are always very friendly when I come in, they’re always on time with their service time estimation, lots of time early! Always, very thorough work, never had any problems in the past.
Oil change and complete inspection...found an issue with oil drain bolt, replaced no big issue
Jeff is always honest and takes great care of us
I had such a pleasant experience at this Midas location. I was nervous for my appointment since I just moved here to Tucson 2.5 months ago. I also have always had my car serviced by the same people at a shop in my hometown in Iowa. As a woman, entering the male-dominated space of car shops can make me feel uneasy, but that was not the case at Tanque Verde's location. Both Joe, who greeted me, and Jeff, the serviceman, were incredibly kind to me. They explained my car's issues in a way that I was able to understand as someone who doesn't know much about cars, but also not in a condescending way, which meant a lot to me. Jeff is also from Iowa, so it was easy to connect with him in that way, but also he has such a personable and genuine way about him. Same with Joe. It is very easy for me to say this is where I will be taking my car for the rest of my time living in Tucson. What a great team. So helpful, funny, and kind. Awesome dudes.
I saw on the invoice that my car was serviced with 5w-30 oil instead of the 10w oil that my high mileage vehicle should be serviced with, especially given the Arizona weather. Fortunately we're approaching cooler weather, but I'm disappointed to have been misinformed, though I believe it might've been in error. I have two vehicles that I bring to this location, and I'm not sure that I'll continue to bring them.
First of all this was my second visit at this location and both visits were truly awesome. On this visit Jeff the manager was very great at explaining the needs for my vehicle and keeping me updated with status reports. I will continue using them to service my vehicle.
The work was done in a timely manner and all the costs were laid out in advance
First of all Jerome was very pleasant and always smiling during my initial visit. He made me feel comfortable about bringing my vehicle in for service. I was already telling my coworker about the awesomeness of the location and service even before i picked up my vehicle. He explained everything in detail and even asked if there was anything else i might need checked out before i left. I will be back no doubt about it. THANKS A MILLION JEROME! Your awesome.
Jeff the manager at this location is the BEST thing that’s happened here since the store opened! He holds both himself & all of his crew to the highest of standards. That’s a rare thing these days!
The price was right for the service. I arrived on time, they were ready for me, and completed the service in a timely manner. The facility is an older one and shows its age, but it was clean.
Good customer service and qualified technicians.
The Person at the front did not Greet me , and this wasn’t the FIRST time..
I stopped by Midas to see if a new muffler was needed on my truck and was told the one on there was okay and no replacement was needed. I then asked if I could get an oil change and that was taken care of quickly and at a very good price. Very knowledgea
I thought it was a good experience for what it was.
I would have purchased this offer had the price per tire not have been hiked up to a point of equaling and overpricing the 4 tires.... not too good. Went elsewhere.... sorry but I knew the pricing per tire before going to Midas.
I took my truck in for an exhaust system. Complete from manifolds and out the back. Midas had to order the exhaust flanges so I waited until they said that the flanges were in. Same day service is what I was told when I dropped it off. I got a call later t
"Thank you so much for the work that you guys done to my car ,The new manager very professional and knows what he his doing The techs very prompt with they?re work and great customer service I would definitely recommend Midas for any car service you need do"
These guys have been really good and can usually find a special price for what you need.
It was great! Service was perfect
"When my car broke down in the middle of a busy intersection and would not go into any gears I was stressed and very concerned, luckily a good Samaritan helped me push it off to the side, I called for help and was waiting on the site. Ryan who was on his w"
No hard sales. Friendly staff. Repair recommendations but no pressure to sell me on services I was not able to have done at the time. I?ll be going back!
"These days when trying to get my car serviced, it can be a real **** shoot finding a place with knowledgeable techs, great customer service and the reassurance I'm not being swindled. Let me tell you, Midas on Tanque Verde is my go to place for all my car "
I've been dealing with the store for a long time and I got a repair estimate for $850 the other day when I look through it I had called one of the vendors they get their parts from directly because I work at this company and I wanted to find out if there w
"On 1/4/2017 new battery $161.99, of which I find out August 2, 2019 the warranty was only 2 YEARS. On my 53th Birthday, I left my teaching job to go to the bank. I then found out my car would not start. It was 445 PM and AAA told me it would take 1 1/2 "
"The last time I went to Midas they quoted me a price for brakes. I accepted the price. When I went to pick my car up, they charged me 50% more than they quoted. I will not go back. "
"Had storage squeaky, grinding sound coming from my truck and as it always seems to happen, once I get it to the shop, it stops. However, mechanic Diaz would just settle, he drove it until he could determine the cause, fixed it in a timely fashion as he alw"
"The manager, Jeff is great. He's not out to sell you everything you don't need but tells you what you do need and will even look for discounts for you. The guy's have on 2 separate occasions picked up my vehicle and took it to Midas for the work I need do"
great service, work done on time and in budget
"They had me in and out immediately and saved my night. ""Saved my Bacon"" they did!"
I ask to have my tires service however I don't think they did
very good service thanks Eric and team speedway
The cost of keeping customers happy & informed is far less than trying to win their trust back after common oversights provide that questioning doubt. The bulk of the troubled work has been oversights & simple missed details. My 2 van's have been cared fo
my daughter took her car here for an oil change last week..we had just went through a heart break in our family and were already very sad. They were NOT very nice with my daughter to start off and because my husband use to bring our cars in his name was on
They act like they install new parts but when you ask for the old parts back they don't have them oops ...They also act like they know what the problem with your car is and tell you what it needs but later they call you and it is something else from the or
very friendly and great service!
"Made an appointment, which of course cut down on my wait time.Friendly staff with good service."
Midas has been horrible not only did they lose all of my paperwork for my brakes from one of their locations. They have screwed up my brakes 5 times they lost a lug nut on my car not only did they not do anything about it they didn't say anything either an
"The Midas team is always responsive, respectful and on target. Love being a repeat customer. Very trustworthy and honest group."
Just an oil change, nothing major
I love the location of this place it's very close to my work. They treat you very well and it's nice to have my car right close or I can just go pick it up when it's done. I will definitely continue to use Midas.
"this is both a good and bad thing. Good because there's a possibility of heading off future problems...bad because it always costs me about twice as much as I think it should, but doesn't every car service do this?"
The management and repair staff on 09/14/2018 was different (new) compared to the crew I worked with months and years before. The new crew was huge improvement over the old one.I called to see if I could get in an oil change and front brake inspection. The
The people that work at this Midas are awesome! My car has had a lot of problems lately and they are always there to help me out. They make sure I get a good price and that it gets done right. I honestly feel that they care about their customers. Will defi
"Had an emergency issue... rolled Into the local Midas. Greeted by Dan, incredibly helpful and pleasant. My truck was leaning heavy to the right, they diagnosed it as busted control arms and said it would take about a week. Dan worked tirelessly to find he "
"Dan was amazing, helpful and attentive. I had a bad experience with a prior manager but decided to give them another chance. I will definitely be back. "
Always good, not pushy on needed work just advice what's needed in the future
The staff was very nice and I didn?t feel like they were pushing me to pay for services I did not need
I have returned the car 4 times for the no low beam lights only for the mechanic to say nothing is wrong which it is and i don?t feel your mechanic is competent on what the problem is I have waisted my money for nothing with no resolution to my problem
I took my 07 Chevy truck to get the oil changed after I got it a little over a year ago....... it's supposed to get the fluids topped off and tires rotated! Well after the first 2 times myke truck was always leaking pool so I was constantly having to put m
"As always, I received first class service and excellent guidance from Dan and my favorite mechanic James!Thanks guys!"
"About a year and a half ago I brought in my '02 Chevy Avalanche in for some brake work. During the visit I was told about several issues relating to my front end. Of course I just figure they were trying to ""upsell"" me like everyone in this industry does. "
"My Jeep developed a flat at the Kolb/Grant/TV intersection, and having just had back surgery two weeks ago, my wife and I immediately started scouring the area for auto service centers. The MIDAS sign presented itself ahead and we pulled in. Before we cou"
I find it convenient that my previous review is no where to be found based upon my horrible experience. I see no negative reviews whatsoever. I spoke to several different people that had negative experiences as well.
They were able to get me in immediately and did a fantastic job as well as inspected the vehicle for any other possible needs.
"First off, it took 1 hour for an estimate, add ons galore. Turned those add ons down and requested only brake pads be done. Asked when it would be ready, reply ?a hour.? One and half later asked why my vehicle hadn?t been touched (except for my wheels remo"
"I feel conflicted about my customer service experience. On one hand, they were kind and helped me greatly reduce the price of my repairs as well as offered a payment plan which definitely helps (especially since it cost me all of my savings). However, I di"
I took my car back for a followup service on an oil leak repair. The service manager noticed a small line leaking that should have been replaced previously. It was replaced at NO charge! I was very pleased with the service!! NO more leaks!!
Sign out front said $12.95. I have a 2015 Ford Escape and I was charged $58.00. I could have gone to Ford for less. Seems to be a bate and switch. Not very happy.
My daughter went in for her first oil change on her new to her car that was in impeccable condition when brought it in. They gave her a laundry list of things that was wrong with the car afterwards... maybe they thought because she was young and female tha
Awesome service. The guys was very helpful and answers all my questions with a lot of patience
"We were overcharged over $500, and charged for things Midas didn't do. When we tried to talk to Jeff about our complaints he literally walked away from us. After looking on Google, it seems we aren't the only one Jeff has screwed over. Buyer beware!!"
Scott and this crew always do a great job for us. They were able to do my warranty work and saved me $$$. I keep going back due to the great service.
The price is good for an oil change but we always seem to have new car problems magically start the next day. After several times of this occurring I am suspicious.
"Went in for oil change, tire rotation, and a new cabin filter. They didn?t rotate the tires, they did not hook my glove compartment back up when they changed the filter, so when I opened it everything fell on the floor. I made an appointment two days in a"
The Management and Service Teams work well together providing a great service experience.
When we moved to the south side of Indianapolis we took our truck to Midas for oil changes and was satisfied. We even enjoyed the friendly people who worked there. Then we moved to the east side of Tucson not far from a Midas. They tried to sell us a cost
"No different than any other big auto company when it comes to lying and overcharging. I went in for their ""12.99"" oil change (which actually comes out to $20, but hey that's still cheap so no big deal.) They said I needed a new air filter, which was probab"
I worked there as counter rep every customer is a $1000 ticket no matter what 15 MINS OF DEATH WHILE THE CAR IS ON RACK ( IM SO GLAD RAY GOT CAUGHT KARMA IS ALWAYS WATCHING (HEY CHRIS BIG FAT MIDDLE FINGER FOR YOU JUST LIKE JIFFY LUBE. TALK YOUR **** IT C
Advertised $12.99 price, with env. fee and tax, came to $19.54. Included inspection report. Cons: Took over 90 minutes, twice as long as estimated. Replaced oil with 5W-30 instead of recommended 5W-20 without telling me.
"I've read quite a few negative reviews for this place and I just don't get it. Every time I come in for service, I get the most courteous, professional services available. Steve routinely exceeds my expectations along with Diaz, one of their mechanics. Ple"
"Midas is now my go to place for auto services! I was informed of everything my 11 year old Kia was in need of. I had been living in fear of facing the reality of what my car needed. Thanks to Midas on Tanque Verde, they walked me through the process of se"
"The technician explained the recommended oil that needs to be used, the difference in cost, and the work was completed earlier than expected. "
"Quality service, friendly, no pressure, good price"
"Midas Thank you for the great service you provided me on my last visit. I felt Midas went over the top making me feel like a Valued customer, Great job. Thanks again Chris and Alfredo."
"Steve, Alfred and the staff at Midas on Tanque Verde do a great job taking care of their customers. They are professional, honest, and have provided excellent service to our cars. We will continue to take our cars there and recommend them highly."
"I went in for an oil change and tire rotation. The shop was having a special. While checking the filter, the mechanic dislodged a cable. I believe the resulting slack in the cable caused the engine rpm to malfunction. The head mechanic doubted this. T"
"I love Midas! They were very friendly and informative when I had questions about my car, long time customer in the making! Nobody touches my car but Midas!"
"As the title says, exceptional service! I've not only had multiple oil change services done, but also tires put on and other car work as well. Every time the staff is very knowledgeable, patient with my questions, friendly a d professional. The facility "
Steve and his team are very efficient when it come to inspecting and repairing your car and steve is very knowledgeable about what needs to be repaired and how to explain it to the customer way to go
"My wife took my car. Tech tells her my cars for full synthetic oil. She called me to ask what I wanted. I said synthetic blend only. She relays my message to tech and he says no problem. When it comes time to pay, they ended up using full synthetic be"
"Had an oil change done and was very happy with the service. They were extremely busy so there was a long wait time but overall I was very happy. The price was great, they did not try to sell me stuff I did not need. Very happy and will return"
"I came to have a new exhaust placed on my car, just wanted the car to sound like a beast. The guys at Midas looked at my car and knew exactly what i needed, I set an appointment and they did an amazing job. The car sounds great, the exhaust looks perfect, "
STEVE IS THE GREATEST---PERIOD!!
"Had. Groupon for oil change, had been there before about year ago, Steve personal. who waited on me never looked up from his computer while he talked with me. Not only was he rude in his comments, he was condescending he would not take no I just wanted the"
Steve is the best! I appreciate going above and beyond to make sure my vehicle was taken care of and in a timely manner. Thank you!
"I brought my car here multiple times for different things and every time the facility is very clean and the staff is friendly, efficient, educational with any questions I have, and the prices are very reasonable. I will always come back here due to their o"
" I had walked in assuming the worst but I was wrong,they treated me with respect regardless of my limited knowledge of vehicles they helped me with fast and accurate services and made sure that I was attended to with fast and accurate prices and friendly"
"Been coming here for years, Steve Bailey is the best manager this store has ever had. He really worked with me to help get my car safe and back on the road again."
Midas on Tanque Verde always treat me with with respect i will always go to this location the Management team there are superb.
"I took my car in for an oil change and they forgot to tighten the lug nuts on drivers front tire. Few hundred feet down Tanque traveling about 35MPH, tire flew off and slammed into pavement and slid off side of the road. Insurance company declared a total "
"The shop was clean, managers were very professional and knowledgeable. These guys are awesome. If you want a shop that is outstanding and trustworthy go see these guys"
Midas is the best! I took my new (used) vehicle I had just purchased from a dealership in to have it thoroughly gone over by the Midas professionals that I have trusted for years. They found $2800 worth of items that needed to be repaired! They saved me
Professional and very friendly
"I have been a loyal customer of the Tanque Verde Midas for over three years. Every time I have made an appointment I have been in and out quickly. The new manager however will not honor appointments. So if you make one, do not expect they will get you i"
Jesus at Midas did a great job keeping me informed of my repairs and when it would be finished. Him and his staff worked very hard making sure the correct parts were reordered after a confusion on the parts because of my year car. He made me feel confident
"Never leave your car unattended. I dropped off my car for a simple oil change, only to return and have items miising from my vehicle. I asked the manager and tech about the items missing. They responded by deniding anyone has taken the missing items. I cal"