The staff was very courteous and when I arrived he stated the amount of time it would take for the job to be completed and I explained Tustin had a coupon in addition and it he gave me an estimate of the cost not counting any additional suggested services needed and it just made the entire experience very pleasurable! No badgering at all! This was my first time going to Midas and as I told the front desk guy it definitely will not be my last time for this service.
The worker was very friendly and helpful and the service was efficient and well done. My car has been running very smoothly since then and I recommend them highly
Eric explained what was wrong with my vehicle and what needed to be fixed and how much was going to cost me. The repairs were done in a timely manner and the customer service that I received was excellent.
I was highly satisfied with my midas experience because the service I was recieved with, and how high quality the car parts were.
The service was quick and they handle my car with care, while inspecting and operating it.
The service was super fast and they did a great job with the oil change
I came in for an oil change and after the team completed that task, I was informed that 3 of my tires were completed damaged on the inside. Eric allowed me to see the damage and I was completely unaware of the situation. So I thank him for that.
I scheduled with Midas because of the $29.99 oil change with free tire rotation, but this location didn’t offer that deal. I got the free tire rotation but total cost was over $50
the staff was very professional, and was easy to check in the car and in and out very fast
Let me know if something is not available that is booked
I highly recommend people treat Me good everything was easy and fast
With the services and the technician and prices
Costumer services and waiting time.
I come here ever since I purchased my vehicle
They explain everything very clear and straightforward. They gave a list of what my car needs too so I appreciate that and I will definitely bring it back
la amabilidad y la forma que me comunicó mi cita muy contento
Prior to this visit, I was advised by the manager (another facility), that suggested that I may need brakes. After checking and rotating the tires, the manager noted that the brakes were fine after all.
I liked the service Midas provides the only thing I did not like was trying to Make a appointment I was on hold for over a hour
Amazing service they knew exactly what was wrong with my car and how to fix it would definitely reccomend again
I am satisfied with the service, but the price is too high.
all went very smooth, very professional
The associate Sergio was super rude and asked me to go somewhere else instead of coming to Midas to change the oil because I complained about waiting 2 hours although I had an appointment at 11:30am
I"m highly satisfied with this service
I went in to do an oil change the lady at the front desk was very friendly and made me feel welcomed and was very informative. The technician show me exactly what other issues my car had and also helped me to see if I qualified for a loan to fix my car.
I was a walk in appointment. He was very helpful over the phone. When I pulled in he was there to meet me with a big smile. I appreciate how fast in on point the service team was. Thank You Midas Team on Figueroa._knk
I have been coming to Midas now for the past 2 years since I became a student at USC and got my car. I also brought my second car to the same location and recommended my friends to come to them as they are honest; friendly and hard-working people
The customer service was the best. Everyone was friendly and knowledgeable.
Went in for check engine light, I was told over the phone that they would be able to work on it. Showed up day of, was told it would have to wait till the weekday. Once I dropped the car off and was called back for the price of the repair I was told the job would be done by 1 pm. I called in at 4:30 pm, the job was not done till 5:30 pm. I paid for the parts and labor and drove home. Once I was reversing into my parking spot, the engine for the first time ever, turned off. I was able to turn it on again. I noticed it only does that when switching to reverse. So now there might be a larger problem that needs to be fixed because the engine was not properly secured/inspected. I will be returning soon and hope this can be made right. I’ve been a customer for years and I believe this can be resolved and put past us.
Friendly, efficient and affordable service. The place to wait was comfortable.
Convenient location close to my work and used coupons I received in the mail. Customer service was great.
I had no negative impact from this visit.
Started on time as booked and clearly communicated service timeline.
Because my vehicle is a 4X4 I needed to replace all 4 tires at once. That was a big expense. The cost was over $800. At that price and under this situation, I wish that I could have been offered a deep discount or FREE tire alignment.
My appt was made for just an oil change. However I asked if I could add a service and the service writer immediately said you scheduled just an oil change. He did not ask me what it was I wanted until much later which was a tire rotation but i guess he could not do it since it was brought up. Yet they want to do other repairs such as engine clean ect....
Bluffyou are the only chain that has a flat rate in believe. Coupons for other chains are not valid at all their locations.with or without coupons Midas has the best value
Great service from the staff
Always wanted to do business
The way they handle business..they answer all of my questions..Check in and check was easy and fast..They explained everything to me on all that they done and test
Eric was great. Friendly staff who helped me with anything I needed.
Waited 45 minutes which wasn't too bad, I know it was a busy day. I like that they were clear with the pricing. Waiting room was nice and clean. Parking was easy. They knew how to work the computer in my car to make it so that the oil light turned off which was nice, not everyone knows how to do that.
Everything went very smoothly without any surprises.
Really friendly staff and got to my car immediately after arrival!
Making an appointment was really convenient. The wait time wasn’t too long, so that was really good. The price I paid for the service was great because I got to use a coupon.
They are so professional and friendly. They are great mechanics!
Everyone was courteous and knowledgeable of what needed to be done
The reason why I go back is the communication between the staff and I. Erick is always willing to accommodate our vehicles and is realistic with how long it will take to complete the repairs.
0 professionalism, too expensive just for oil change, they discourage you to use any coupon, they used to give a good service, not any more, and not ever think of get any mechanism job.
Erick was great at communicating with me about the status of my service every step of the way. He went over and beyond to ensure that I was pleased and most importantly that my car was working properly.
Erick and the rest of the crew went out and beyond to make sure my daughters car had good brakes and tires! Nothing needed to be replaced at this time but we will def be back when the time comes.
MIDAS DID AN EXEMPLARY JOB ON MY BRAKES AND I WILL DEFINITELY COME BACK FOR SERVICE IN THE NEAR FUTURE.
Friendly knowledgeable staff
Good and honest customer service
This Midas location is my favorite.
It is current 8am and this shop was supposed to open at 7:30am?. yet no one is here. There are tons of customers in cars waiting to be serviced and I?m just here to pick up my car so I can go on with my day as I have so many other appointments to make toda
"Just want to say thanks to Erick & his team members for helping us be safe on the road before our trip to Knott?s. They filled our tires with air really early in the morning, and we were on our way with good timing. "
"My son and I traveled from Oregon to LA on a mini vacation when the check engine light came on. I tried to get help form various local auto parts stores, but no one would assist. Greg helped us and because of him, we were able to get one safely. Thank you "
Overpriced service but overall not a bad experience.
Good customer service, They said 45 min and was done in 45 min
"Thank you Midas for excellent overall service and advise regarding my car.Dave and A.J. were great. Again, Thank you."
recommend them 100% good guys especially Juan !!!
Excellent! TRUE Customer Service.
I loved that you guys take care of my car. I called an you guys always available for my car to get service. I appreciated it. Thanks!
Store manger was very rude in person and on the phone. He only quoted me the highest price for and oil and not giving me any other options while he yelled and tells me he don't have time for me calling me a liar
"Greg Licerio and his team took care of me well at the USC location they kept me informed, treated me with kindness, and fixed the problem that has been, for months, has been nagging my car."
Quick and easy, glad to be a Midas customer in Utah and California now
Thanks to the guys at Midas for making my car a safer ride!
Went for a simple oil change. Tire rotation was included. There was only one guy working on cars. My tires were not rotated. We noticed since they werent marked. Just wasnt a good experience
Good Service, in the near future would rather make an appointment. But the good thing they are definitely opened on Sundays.. Thank you GREG !
"I had the first appointment of the day. The guy shows up over 2 hours late to open the shop, so I leave.I call later and the guy says to come back and he'll perform the service. He took the tires off of my car and made me wait 3 hours for 2 new tires.His e"
First time in for an oil change. They were as quick as they could be and quite friendly. Will come back.
It was good great customer service.
Went to shop and was ignored by every employee. I had to approach someone to finally be acknowledged after several employees had looked up at me and turned away. I was directed to talk into an office where there were 2 men at the counter. Both ignored me a
my engine light started flashing and no oil was in my car after the oil change at Midas.!! i have no car now
The service I received was great. The management and mechanics went above and beyond what was required. Very friendly and helpful. I will recommend to everyone.
Had a great experience at this location. The employees here actually care and never try up selling you on unnecessary services. Check them out if you are in the area.
Huge scam. I replaced my spark plugs for $30 myself; they were going to charge me $300.
Horrible el trato.Me tuvieron desdr las 10am hasta 6pm. Sin explicacion.Hasta temor de preguntar por su irrespetuosa actitud
They checked on what I was concerned with and then everything else. Put new brakes on the front and all is well. I am taking my 4Runner back to have the rear done in a couple of weeks. Great service and friendly atmosphere. Thank you!
"I had an appointment, I was taken in right away, The guys were nice, professional i left happy."
"Worst customer service , micro manage his tech, manager needs to get fired ,,,,,,,,,,"
"awesome workers, awesome men, a pleasure to be around. great customer service. will continue to go to the Fig location. Keep up the great work."
"The staff were very kind and they performed regular maintenance surprisingly fast - I expected heavy delay since it is a downtown location and presumably lots of people would be ahead of me in queue, but when I dropped off my vehicle during the afternoon t"
"All I wanted was a quote to replace 4 rotors and the brakes. I explained I would not hold it to accurate until they inspected it but I know what needs to be done. I explained I could do the work myself, but I don't have time. I know what is wrong 90%. I ju"
As I just got to work at 8:00 my brakes wouldnt stop grinding. I called Midas and he asked if I would drop off or wait. I replied I cannot drop off I need to get to work. He said they could see me right away. By 10:30 they finally told me their thought
The employee's are so friendly
Almost four hours for an alignment without any ?we?re sorry? or ?getting close? or a lie like ?my mechanic was hit by a bus?. Dudes...I know people get busy but don?t tell me 90 min when I could have watch ?Gone With The Wind? and still had time to take a
Awesome, Quick service, good customer service
Excellent service and Team. They quick on their service time.
The guys at the counter are friendly and willing to explain exactly what your car needs or doesn't need. I have been to Midas in downtown a couple times and will keep going there to service my car when needed. The only down side is they get a lot of busine
Great service! Very prompt! And I received financing 6 months, no interest!
THANKS TO THE CREW IN DOING THE SERVICE FOR MY CAR. IM BEEN COMING IN TO SERVICE MY CAR. LOVE THEIR JOB WELL DONE. THANK YOU GUYS.
The first time I came to get work done on my car the manager overcharged me and pocketed some of the money. A few months later I was still having trouble with my brakes and had to fork out more money and they were under warranty. I will never bring my ca
"Fast service, easy process, didn?t try to up sell me. I don?t know anything about cars but they seemed to have repaired my brakes perfectly."
I took my Nissan Murano in because I got a ***** in the tire. They gave me a quote and everything seemed fine. Then I got a call later saying that I had to buy two tires and the one they quoted me wouldn?t work and I would need to buy a more expensive set
They took care of all my car?s needs. They were courteous. Only had to wait a short time.
Need to be more detail-oriented
I like this location friendly out in no time
These men are unethical liars and I?m reporting them to the BBB. Stay away and put these awful people out of business! I?m appalled.
Friendly staff gave me information on the status of my vehicle with recommendations in polite and honest manner .
MARTIN TOOK EVERY GOOD CARE OF ME !
I was very pleased with the service. Elvis is my main guy and always does me well everytime. Thanks.
"Quick, fast and done right. No complaints here. They are my go to shop."
Received excellent service. Very friendly management and mechanics and for the most partQuick service .
Great service!Greg was really helpful
Very good and quick service thank you will come again and tell my family and friends.
"It was my worst experience at Midas in 10 years. I made an appointment, arrived 20 minutes early, for a 2 hour brake job, I spent 4 hours and 15 minutes watching a fiasco at the counter and I had to pay for this poor service. I was one minute from calli"
Angel was great he is highly commendable He's a service oriented guy and makes you feel confident you went to MIDAS
"I went to this store to fix four of my car tire and they mess with tire sensor. when I took it back I had the worst customer assistance his name is Alfrido Suarez, he insulted me and instead of solve the problem. He is a big liar. I called the customer rel"
VERY HAPPY WITH THE SERVICE I WILL NOT GO ANYWHERE ELSE...FRIENDLY STAFF AND THESE GUYS ARE PROFESSIONALS WITH A BIG SMILE! I RECOMMEND THIS LOCATION....
"Staff was really nice & quick. Vasken, the manager was great, pleasant to speak to, on point, and wasted no time. Great price on mobil 1 oil change (check coupons). Would definitely recommend this location, I was happy I did my service here. Thank you guys"
i went to a midas in hollywood and the guy was flat out rude!! he didnt want to help me at all with the questions i had.. so i was a little skeptical about coming to the figueroa location but i must say i am very pleased with the service! the workers were
"I have been coming for years, love the place and the service, I completely trust them with my cars, came in last week needed tires and oil change Vasken took care of the issues so I am a happy camper! Thanks Vasken!!"
"I came here for a oil change and got great customer service. Vasken A., took his time to show me what I needed to replace. He was very helpful and professional. I book an appointment the day before the oil change and expected the time frame it will be done"