I have a fleet vehicle and the employee at the counter had me waiting 2 hours until I went up to tell me he was still waiting for an approval . I called my company and had an approval in 10 minutes. They didn’t even start working on my truck until he got approval like if I wasn’t going to pay .
I never have to worry about unfair pricing or be concerned with the quality of work. Midas is Great!!!
The alignment was not correct. Once I realized it, it was after hours and I could no longer go back to have it realigned. It was so bad that the tires squealed when taking corners and by the time I arrived home my newer front tires were at the steel belts on one side and the wear bars on the other. I had no choice but the attempt a realignment myself. I have the three-year alignment though this location. The last two times the steering wheel has been misaligned, but the alignment was correct. This time both were bad. Even though it's paid for, I will not be back. I just had to purchase 2 new tires because of this.
You have an amazing team here, rarely do I ever experience people so truly genuine, kind & helpful. Tevaney & Carlos are just amazing, knowledgeable and helpful!
Came in for a oil change and noise in back. They say I have a bad oil leak and had to do die. Noise was not fixed.
Lack of communication about status of my vehicle. It also took 2.5 days to get my brakes done. I was okay with waiting but it wasn’t very timely
Tary Josh and Carlos were very helpful when I took my car in they all helped me assist and getting new brakes on my vehicle I was very satisfied with his store and I will recommend it to anybody thank you Midas for everything
Moustache Mike in Denver, CO
⭐️⭐️⭐️Awesome Tire & Auto Shop!!⭐️⭐️⭐️Marcus Wuthrich the Manager was Awesome! I ran into a very time sensitive tire issue and he was able to get me in right away! Got me some new tires and alignment at a good price! I picked up the 5 Year Alignment Warranty and feel better knowing these guys will be here to take care of any issues in the future. Marcus had excellent customer service, top notch professionalism, and amazing product knowledge! You won't be sorry, these guys rock!
Coupon was for a $60 oil change still ended up paying $100
Always able to depend on the associates at this location. Unbelievable. Unlike your competitors!
Great customer service. Honesty.
Very polite, friendly, and efficient. They explained the service thoroughly, and made the experience stress-free.
I’v been coming to this Midas for almost 3 years now. I won’t ever go to another Midas. They’re professional friendly. Very good at explaining what they did. They did very good going over my receipt explaining in detail the price.
The Service Manager and Service Technician were very personable, professional and highly capable in their skills. I was comfortable with their abilities to perform the necessary repairs to my vehicle.
It was easy to make an appointment online. I received a call from John at the mitis location to confirm my appointment.
I was over charged for an oil change and when I tried to explain the prices on the website, the associate was extreme rude. $100 is way too much for an oil change that doesn’t include filters.
The first time I tried to make an appointment, no one contacted me for hours. When I called to try to make sure I could being my car in, I was asked to go on hold and waited on hold for 45 minutes until after your closing time. I was quoted a price, agreed to that price, informed the man I had a $50 off coupon, and then the next day, after the work was completed, it turns out that price did not include sales tax OR additional fees. So instead of paying $625 like I left thinking I would, I paid $716. I brought my car in before 11:30 and by 12:30, they had only just given me an estimate and said it would be at least 2.5 hours for them to order in the parts. I needed to go to work, but was told I’d be contacted when my car was finished. I was not contacted at all and had to go by the following morning. One younger associate there was polite and nice but his manager spent the entire time yelling at him, one time going so far as to yell at him about answering the phone while he was already on the phone. When I went to pick up the car, another man was there who was very rude and dismissive to me. I mentioned the price difference to him and he said “well, this is the price”.
Tenía un cupón de 59.99 en el cambio de aceite sintético y el señor no le importo y solamente bajo 15 dlls.. cobro alrededor de 75 dlls más impuestos.
Great customer service. Accurate wait time quoted. Explained inspection results well. Good value for peace of mind.
The guy that helped me was able to get me financing with Snap to purchase my tires. Only crummy thing about it is that the payment is $62 every two weeks, but it’s worth it for the safety of me, my daughter and her friends
The Midas technician forgot to reattach a vacuum hose. After leaving I noticed the check engine light and 4 wheel light was on. I called and was told to return. Which I did and it was discovered that the vacuum hose was disconnected. Which was reattached. Also I was told that I needed new rear shocks. And that the price would be around 900 dollars. Which is to expensive. And will try and find someplace cheaper.
Associates professional and efficient. Called to let me know progress and what was happening with vehicle
I brought my car in for an oil change. When I left I noticed that the car was making a high pitched noise and running rough with a loss of power. When I returned, they surveyed the car and promised to update me. Two hours later, only after finally getting their attention and asking for an update did I learn the service tech drained my transmission fluid by accident. The manager did not seem to think this was a big deal and minimized the situation. I asked what would have happened if I didn't come back after driving only a mile, this could have caused serious issues with my vehicle. I stated that I would have appreciated a more timely update rather than waiting 2 hrs for a service I didn't even know was being done.
Scheduled it online came in service was done in a timely fashion. Also recommended i stop at Napa auto parts to replace my key battery and also let me know they install battery for customers appreciate the help will be back.
Very Friendly and very knowledgeable.. I highly recommend the staff .. I will be a faithful customer from this point on .. great deals and very professional staff
I had a very busy day so needed to drop off my truck first thing and then couldn't pick it up until late. The technicians were very easy going about it, very accommodating and communicative.
The associate on the front end was friendly and knowledgeable. Guided me through each step of things my car needed and things that were missed in the last oil change done somewhere else.
The shop manager (I’m assuming he’s the mgr) was very friendly, showed me what the vehicle needed, communicated pricing well, answered questions thoroughly, estimated wait time accurately, and kept me updated as the vehicle was being worked on.
My tires were not rotated.. you guys have huge signs on the wall saying it’s included with every oil change. My service was quick, but I think it was because it wasn’t a thorough job. I had a coupon and felt like I was treated differently because of it. I still spent $72. The associate who helped was nice, but I wasn’t satisfied with the overall service. I also did not get a run down if anything else was checked.
Victor does an excellent job
Associates were great and very helpful, only downside the prices were a bit higher than I expected but the employees did everything right
Very friendly, easy to work with. Easy to move around appointments.
I went in for an oil change and the man refused to change my oil because I needed a new plug but I can not afford to purchase at that time. He stated I needed a coolant flush, something about a coolant leak, oil leak, new plug, new air filter, new wipers and the original oil change. I said I just need an oil change and new plug he said with labor it would be $411. This is outrageous.
On my completed invoice they said they filled my tires 235 psi‘s they didn’t fill them at all when I got back in my car my tire gauge sensor was still reading 27 I called him turned around went back in expecting to get my tires filled with air that’s when they told me that I have a green valve stem and it was for hydrogen only not air? So the shop there doesn’t have a hydrogen tank? So they referred me to the dealership which originally was my first choice to always get my oil changed but I couldn’t wait the two weeks to get in so then they referred me to discount tire and ended up waiting 45 minutes in line to get hydrogen in my tires but they didn’t come out and tell me originally about my tires it was only when I went back they explained it how was I supposed to know?
The personal were professional and efficient. Very easy checkin and checkout!
Everytime I go they claim I need a bunch of stuff done to my car, and I then take it to my regular mechanic and everything is fine. You're trying to take money from unsuspecting people and that is a terrible business practice and extremely manipulative and unethical.
Tye was fantastic and corrected a bad experience we had at another shop. I really appreciated that he took the time to explain in detail the cause of what was happening and gave preventative tips. We will definitely bring our car back to Tye and his crew.
1. Improve speed2. If you tell a custmor vehicle is ready.... then it should be ready?3. Do not offer to give filters to a customer if they are not 'in stock' and expect the customer to sit around for the 'product guy' to show up in ~10-15 minutes.... spoiler alert. it took over 15 minutes to check me out (i refused the oil filters but they were on my invoice) and the product guy never showed up.
Friendly fast great communication clean well organized will definitely come back
When you offer a synthetic oil change for $24.99, a customer expects to pay that instead of getting a quote of $89.99. I tried to schedule two other times, and it was later in the afternoon and they could not except me. $90 for an oil change is double to what a dealership charges. Pathetic, rip offs that will not see a dime of my money and I am telling anybody and everybody not to deal with Midas anymore.
The teammates in the store were great!
I did NOT have an appointment but they took my car in and serviced for ALL my needs including oil change AND most important, my AC. Really SAVED me a LOT of misery. THANKS SO MUCH!
Don’t change customer for your meds ups
Transparency, right to the point
Have come here several times for service, always up front, timely, and friendly.
It's the friendliest, knowledgeable, and professional environment in the city of Arvada,Co. First and foremost it would be my pleasure telling all my family and friends about this particular Midas Shop.
I have needed brakes on my car for about 2 to 3 weeks, I had my wallet stolen and had no choice but to drive as little as possible. On Saturday I called this Midas location and had my car scheduled to have pads replaced and brakes looked at as a whole at 1pm. It ended up being a lot more than I thought it was going to be but needed to begin and I feel very satisfied with the experience I had. I checked into the shop and the two guys that took my car were very nice and cordial. I ran into the guy that checked me in at OfficeMax while he we both were buying office supplies and he told be they would get it done by the end of the day. The man that cashed me out was incredibly patient with me and stay longer help I think he was the last one to leave. They worked harder than they needed to on a Saturday and I really appreciated them helping me. I don’t know much about cars but I would recommend this location to anyone in Denver even as I’m moving to South Denver. It was probably an entire team effort but those three guys should be given raises as skilled employee retention is invaluable these days.
There was a problem. The staff was very responsive and resolved the issue completely.
I paid over $400 in 2 different visits to midas and still my ac doesnt work as promised. Now im going to somewhere else who will fix it im very up set please call me 720 829 8270
I had an oil change done and then was alerted to some other area of my vehicle that could be problematic
Very friendly and knowledgeable
What an amazing team of mechanics. I had a couple of issues and my car was set up the rack immediately. The manager could not have been more accommodating and they definitely have my business! Very professional and knowledgeable!!!!!
"I came here because of the great reviews but unfortunately I did not have a good experience. I went to get an oil change and a brake inspection. They did great on the inspection and told me in detail what was wrong. However, when I got the oil change they "
"I really appreciated that I could get my power steering pump replaced along with the belt. My pump was leaking pretty badly. However when I asked for the used parts, they just said "" they had to turn them in"".... A little shaky. I DO so hope that I got "
I took my car in for tires and and oil change. They then proceeded to call me an hour into the service and tell me I had a massive oil leak. So I of course paid the 150* dollars for them to put a dye in the oil to check where it was coming from. This is af
I had the most disrespectful visit ever there. I stopped in for an oil change and was informed it would be done in under an hour. Great I thought. So they took my truck back and started to work on it. 90 minutes go buy and I can see my truck still on the l
Not good! They broke parts on my car then charged me! Took 3 days to fix ac! Avoid this place.
These guys were the best they didn?t try to ever sell me on some thing I didn?t need probably one of the best experiences I?ve had at any oil changing place
Took 3 trips to get my AC fixed. On 3rd trip they charged me $ for something they damaged on trip #2
"Great experience, as it should be"
I love walking into a business for the first time and feel like it?s the 100th time. Every one here is very friendly/ sociable and still handle business. My A/C is blowing cold air again. Thanks!
"I arrived at the location at my scheduled time. I was checked in, and sometime later notified that my vehicle doesn't qualify for the oil change deal that the individual checking me in agreed to and put in the system (upon googling later, only 25% of vehic"
I went for oil change and tire rotation I understand uou have sales people need to sell. Long story short they we wouldn't rotate tires cause one was low or even fill the low tire i ended up at a tire shop getting a free rotation and incidentally tire was
The team was very professional and courteous.and did a great job