Professionalism and product knowledge were off the charts.
On arrival, no one greeted me, the only person behind desk stuck his finger out to me to indicate one moment, and proceeded to have a 10 minute conversation with someone over speakerphone. Also, no one contacted me after the work was completed. I waited 3 hours after being told I would receive call in approx 1 hr after dropping off vehicle. Lastly, when picking up my vehicle, I noticed staff parked it in an area that partially blocked entrance to the parking lot, which risked my vehicle being hit by other vehicles.
I feel like pricing was on the higher end of things for what I got done but I had no problem with the staff. Steven was kind and took me to the car to show the problem and offered to take my ride share cost off my total bill since I wasn’t planning on not having my car for the day.
Great service, very knowledgeable and walked me through everything. I didn’t feel like I was getting nickel and dimed. Friendly staff and efficient service
Steven and the guys are great, excellent service, super fast estimate and repairs.
I was given an appt quickly and the work was done proficiently and effectively
always great communication and helpful advice
Easy appointment, fast service, reasonable price
I’ve come back three times now. The front desk staff is usually very welcoming and knowledgeable. They keep you informed of the progress of your work order.
Really, the customer service I received from Luke was exceptional.
Friendly and professional
While I was getting my car in for a routine oil change, the staff members communicated other nonessential and essential concerns regarding the state of my car. They were not pushy regarding these things, they simply explained the benefits of addressing the mechanical findings. They were professional throughout the entire experience.
The wait time was short and the service was completed in a timely manner.
I feel I have always been treated with the upmost respect upon visiting this location. I have been here four times already and I plan to continue utilizing their services.
The price of the service I got was wonderful!
I appreciate the friendliness and professionalism of Luke and Chris. However this is the 3rd time in less than a year that I have needed to replace brake pads.
I often dislike getting things fixed on my car as I always feel like they’re trying to upsell things and get more money out of me; I’ve never felt that way at Midas. Additionally, all of the employees I’ve worked with have been so genuinely helpful and attentive; it’s so appreciated! I have recommended this location to multiple other people, and will continue getting my auto care done here
The staff was friendly and I felt that I could trust them as I was talking to them. They answered all my questions and helped me understand my options.
Good, professional, friendly service. Oil change was done quickly. Appointment was easy to schedule.
The shop manager Luke is a hard worker and the team is reliable. While waiting I heard them educating customers and potentially new customers. I like that. Dealing with people in Colorado can be a challenge.
Luke was amazing and they took care of everything
Friendly service great price
It was just a really good experience all around. Time, product on hand and friendliness of staff.
Highly professional.Friendly, well informed staff.
Lower cost than the dealer. Close to home.friendly staff.clean waiting room. OEM or equivalent quality. I was mistaken to think all that Midas does is exhaust repair. Very surprised those were the old days.
Luke the location manager is very kind and friendly. I would definitely choose this location for all my car needs.
Luke was great and suggested additional services that I needed at a very fair price. Service was done quickly.
Very satisfied with the service and the customer service for Luke is very good. He’s always wanting to go that extra mile for his customers. Very much appreciated.
In and out in an hour and the guys who helped me at the front desk were very informative.
Paul and Luke were both very professional and communicative during this and other services for both of my vehicles. I trust that they're taking good care of my cars and are pleased with the good service!
I was worried it would cost more to get my car fixed there so I went and got a quote from another shop both places were around the same amount, I would rather go to Midas
Quick and thorough. Friendly staff
This castle rock is my go to shop for 3 cars.
Service was amazing, really friendly and knowledgeable staff.
excellent, timely service at a reasonable price. They keep their word and address all my concerns
I was highly satisfied because after I communicated that I had an appointment within an hour of my service, including travel time. Midas was able to do what I needed on my vehicle and get me out with plenty of time to get to my next appointment. Look at the Castle Rock on Plum Creek. Location is a great manager for the store. He does all he can to help the customer and provide great service. In the meantime.
This service was for a fleet vehicle and I usually have to wait for it. This Midas has by far been the most prompt with service of anywhere I have taken my fleet vehicles. The staff is always friendly and communicate clearly.
Experience was very seamless and efficient. Check in was easy. Even though I was almost 15 minutes late due to an accident on freeway in addition to traffic for a Taylor swift concert in town.
? I was highly satisfied.. everything was Great
Overall service was quick and simple. I used a Groupon and the staff made it easy to process. It was my first time here and I would come back based on this experience. Simple and effective experience.
Midas took care of my tire rotation, oil change. Wish your TV could change the channel, I was told it is programmed can't change.
I was able to get in and out of the shop within 90 minutes and my tire was fixed!
I thought I did say I was highly satisfied! I was.
The service was completed effectively and found an additional issue that they also resolved
Usually use the Plum Creek location because they are close to work. Everyone I've worked with is friendly and I always know my car will be well taken care of and if anything additional is needed they always call me and confirm. A great experience every time.
this was my second time visiting this Midas location due to my satisfaction with my last visit. I was just as satisfied with this visit as my last visit and will be coming back to this location in the future.
I do not think setting an appointment is taken all that seriously. While the wait for an oil change was not excessive, it was clearly past my appointment time.
Easy to make appointment, nicely remodeled waiting room, speed of service.
The store manager Luke, communicated on all areas and genuinely made me feel welcomed.
I’ve returned to get my rear brakes. Service was quick and everything was explained ver well
outstanding service. Efficient, competent service techs and the front desk staff is outstanding
Very good customer service
Everyone was awesome and the experience was quick and painless. They were even thorough enough to give me a few car maintenance recommendations.
Excellent service completed in a reasonable amount of time.
The staff was incredibly friendly and they explained to me exactly what was going on with my car and did a very good job of explaining the recommended services to me without pushing me to get it done right that day or making me feel like I don't know anything about my vehicle
First of all, scheduling an appt online was really easy and I was able to get my vehicle in quickly. I had an oil change and brake check and ended up purchasing front brakes. The entire experience was a very positive one.
Great service, everyone was friendly and it was a pretty quick appointment.
Service was very good and I was happy with the service
Luke is excellent and his staff, especially Brandon have excellent attention to detail.
Have used this Midas location for my car service for years. It is now under new, and very capable ownership. Ethan, the new owner, is taking customer service very seriously. My oil-change and summer tires mounted was arranged over the phone, I kind of prefer that. Very satisfied with this location.
Luke is a great manager at Midas. I have a Mazda RX-7 and Luke is very experienced with Mazda cars. This helped me a lot since there are not many car shops that would even look at my RX-7. I really appreciated his help and advice and I am glad to know that I can take my RX-7 to his Midas shop in the future.
"I couldn't be more pleased with the customer service I received at this Midas location in Castle Rock. They were able to get my vehicle in for service quickly, completed all necessary work in a relatively short time and even topped off my fluid levels, all"
Oil change more then $100 .
My Ford truck drives like new! I cannot believe how quiet it is with the new exhaust system. These folks are great and I highly recommend them! Great service at a fair price.
"Buddy was amazing , made me feel confident in knowing they could fix them. His crew for staying an fixing my car last minute so I could make it home . I highly recommend . Thank you so very much "
This shop deceptively screwed me $118.05 for a synthetic oil change on a 2019 Tacoma. This is far higher than any Toyota dealer or any other Midas location has ever charged me for a simple oil change! They are very deceptive and did not disclose the bogus
High priced! Very upsetting after doing business with this location for the past 12 years! The dealership charges 1/2 the price!
Oil change and tire rotation. Happy with service.
"Had a Toyota Prius and when I took it in TIm at the front Desk was great and very helpful, then I met Rusty who was actually doing the work. Rusty started ragging on my car and talking about how bad the vehicle was in front of me. I actually asked him to"
My granddaughter is currently driving the Fit, and she was very pleased with the oil change service.
"I cannot recommend this store, and would like to warn people to ask about the pricing of service before and while it is being done. I took my 2008 Subaru in for a high mileage oil change. The technicians recommended I get a new air filter, and I agreed. "
Absolutely horrible. I went in with a coupon for a 20 dollar oil change. Lied and said the filters were dirty and charged me 90 dollars for an oil change. The total was 156.
My wiper fluid wasn?t coming out . Was driving in snowing conditions in unfamiliar road and thankfully came upon this exit and saw the Midas sign . They thawed my fluid and got me on the road safely . Can?t thank them enough . I will send my son who just m
My son went in for an oil change and tire rotation. He came back to the shop 50 minutes later and Buddy wanted to tell him everything that was wrong under the vehicle and upsell him on $$$$$ work. He hadn't even started on the oil change yet. Then whil
Buddy was very welcoming and provided a complete estimate. Good man to work for it seems
Very easy to get in and service was prompt.
"I have been customer for Midas in this location for the last 6 years. I own 3 vehicles and I had the confidence to take my vehicles there for check ups and repairs. In those years the store had more coupons available for customers, they would provide effec"
Great service. Faster than expected! Very pleasant Team!
Very trustworthy. Buddy and Sherri are extremely nice. I trust them with my car. They try to sell me services that I don't need. The mechanics are very knowledgeable.
I like your service but when I inquire about this special at this location they had no knowledge of it. They said maybe it was Meineke. My synthetic oil change was $74.95 not $49.95. The money is no big deal but it was the special that brought me in. I gu
Once again, superior service at my favorite shop!
Professional and honest shop manager. Conveniently located and reasonably priced services.
Great shop with friendly and knowledgeable staff.
Went in for a standard oil change. They got me in on time and took my coupon. They informed me in detail about the service and what services will be due next time. Buddy and Sheri run a nice shop!
Everyone there is great especially Tom and ron.
You?re always friendly and informative)
Superb service and accommodating. My go to mechanics in Castle Rock!
Owners are great at this location. Have always taken care of our cars !
Harvey runs a great clean shop! He is an honest mechanic who isn't looking to make a fast buck while pulling the wool over your eyes. He was recently very helpful after buying a used truck that had problems the first day I had it. He worked with the dealer
The guy checking me out was rude. Noticed I had gotten the timing let's done somewhere else and asked where. Then proceeded to say that they probably didn't do it right. Then I had a coupon for an oil change that was $19.95 but when I checked out, they charge me $35! Probably won't be going back there.
"This Midas location is great, and the only place I take my car to get work done. They are always upfront and honest with what needs to be done, or what can be addressed on the next visit. Ron keeps the shop looking great, and it's rare to find an auto s"
"Ron Wazny, Operations Manager, went above and beyond to help a single parent get her 10 year old car running properly. Trustworthy, and explained everything with professionalism and consideration. "
Midas performed a great service and even though there where other items to replace, they charged a reasonable charge for the additional work
On a trip from Denver to Arizona I had tire problems. Although Midas had a very full schedule they managed to fit me in and take care of my problems quickly and get me back on the road. And the price was very reasonable. It is seldom that you see a compan
My daughter's car blew a radiator hose on I-25 late in the afternoon and was lucky enough to make it to Ron Wazny's Midas shop. Ron and staff were very considerate and helpful to her and were able to make the needed repairs the next day and at a reasonable
This was my second visit to a Midas location the previous experience was at a different location what I paid them to do was not done and was lied to about it. I figured a different location give Midas the benefit of the doubt and try Midas again. Apparentl