I went to have my breaks and roaders replaced. Met with Nick at front desk. Very nice guy. They took tires off showed me that my breaks were still in good shape, and they didn't need to be changed. Honest mechanics are hard to find!
I received a message online offering oil change for $59 seemed reasonable these days so i made appointment from that link, went in as scheduled he said would be $83 with fees and taxes, I thought that's more fees than expected. After I paid and left, I checked the invoice and the base price was $73 not $59 guess I should have questioned them with I was there, oh well I won't go back with my other vehicles.
Midas did an exceptional job locating and installing my exhaust system. I had also asked for an oil change, but when it was being done Midas discovered that they hadn’t gotten the oil filter. It took almost 2 additional hours of waiting for the correct filter to arrive. I don’t have two hours to waste waiting for an oil filter that I can purchase at any of the local auto supply stores. Also, I had requested the oil change the day before it was scheduled. I don’t understand why the necessary items weren’t available when I arrived for the oil change. I know that this is a minor issue considering the superior performance of everyone related to my exhaust system repair, but it was both frustrating and annoying to sit in waiting area those two additional hours.
I will be using your services moving forward after the positive experience the entire staff provided during a frustrating time for me.
Very knowledgeable and friendly staff
great service & good price
Friendly and helpful staff. Took car in for oil change and tire rotation. Had tech checked out dash board buttons for ac/ temp control that seemed to be stuck. Tech reprogramed? computer and everything working fine. No extra charge.
All your employees are very knowledgeable and explained everything well. Kudos to all. Thank you.
Technicians seem very knowledgeable and honest. Repair was completed the same day. Definitely would recommend this business to my friends.
There won't be another visit
Felt I could trust the individuals I spoke to
The manager at the desk was such a great guy, and the mechanic that was working on it let me know stuff as it went..I will go here from now on just because of the store manager , Ken I think his name was
Ken and Nick were extremely nice and helpful to my family. David was the one helping us with our car, we were worried about prices and how much it would be but David was very nice and helpful. He made it possible for our family to get the car fixed at a decent and fair price. I have no complaints about the associates or store manager, HOWEVER, I do not like the idea behind "Easy Pay", leasing parts makes NO SENSE whatsoever. Yes getting a car fixed can be costly but paying for the car parts 9 plus months down the road is ridiculous, please try to find a better way for low-income families to get their car fixed. Another bill added to their lives is NOT THE SOLUTION. Again the associates that work here are WONDERFUL!! THANK YOU GUYS!! - Quanisha ❤️
Very professional staff. Checked the car and advised me of what needed to be fixed for the car to run good. Kept me updated.
THEY WENT ABOVE AND BEYOND TO MAKE SURE MY VEHICLE WAS REPAIRED PERFECTLY AND EXPLAINED EVERYTHING IN A MANNER THAT I COULD CLEARLY UNDERSTAND. THEY WERE AMAZING
These guys at the location are professional and helpful. Will definitely go back to them. Thanks for checking my battery.
Great staff (Nick) and the other gentleman (thanks for the Latin restaurant recommendation). High quality service, and told an hour and a half, and was exactly that.
Ken was very nice and helped us in knowing what he was going to do to repair our car. He did try to keep us informed even with slight delays. He explained pricing which was important to me.
The staff is very friendly,always updating and very professional,I will keep bringing my work vehicle and my personal vehicle,cool place and very accommodating
Good customer service and communication. Easy to schedule online.
Very helpful and informative.
Very understanding staff super professional was highly satisfied will definitely recommend and will be back for future work
All of the staff were friendly and highly experienced. They all were supportive and informative. I have no doubt that the work was done right.
Fast knowledgeable check in
Wonderful service. The guy at the front desk is amazing! Friendly and extremely helpful and knowledgeable
Outstanding customer service and care. This is the best Midas location. Highly recommended. The manager is awesome, very knowledgeable and honest. I know they will take good care of my vehicle and do exactly what is needed.
Ken and the team are very professional, and my vehicle is working great.
The associate Nick and Manager Kent were extremely outgoing, efficient and knowledgeable. They treated me with lots of respect and kindness.
I had tires balanced & took for granted that they would be rotated as well. I didn’t request only assumed. It was my mistake but I would have appreciated rotation or offer of rotation.
Very nice and friendly workers. Helped with my question and resolved my concerns.
I did not have to make an appointment for the inspection. I went to someone else before and they would not do my inspection without an appointment.
Everything was very well explained to me
Our van broke down on I75 North near the Sumter Rest area. We tried for 3 hours to find a tow truck with our insurance roadside assistance to take the van to the Spring Hill Midas. We are from Illinois and were returning home when the van stopped working. I called and talked with Ken Bates to let him know the van would be towed to his store and probably after hours. Ken called me back to see how we were and contacted the towing company he works with to come get us. He then stayed at the store after hours and waited for us. Then he got us a Lyft to take us to our motel. It is meeting people like Ken, who went out of his way to help 2 strangers stranded by the side of the road, that makes me grateful for Good Samaritans. We will definitely pay Ken’s kindness forward.
Ken & associate were very kind, explained everything.
The staff was very friendly and took time to explain what I needed. They didn't have the right belt so they ordered it forme and had everything done in just over an hour. I think that was great for a walk in.
pulled in with no appointment to check an oil leak discovered that morning. car had been serviced at Honda the Friday before part put was defective. Midas was able to reslove quickly and explained everything.
Manager was very friendly and adjusted the price when I pointed out that it didn’t state an additional cost.
Took the time to go over car problem and presented a good description of the process to make repairs.
The guys did an awesome job very friendly. Me my family will be going back to the springhill midas for all of future needs.
Friendly environment, fair prices, helpful staff explained what needed done in detail and were very thorough with the service performed. Will definitely recommend to other people and will most definitely return.
They where able to schedule me in the same day and where quick to perform service. While recommending additional services my car needed.
The manager Ken was amazing. He went above and beyond, taking care of the warranty and making sure I knew what was going on and when my car would be ready.
I was satisfied. Good customer service. Just took longer than I expected
Me recibieron el vehículo en grúa el mismo día que llamé. Se ofrecieron a esperarme si no llegaba a tiempo. No esperaba que reemplazaran la transmisión tan rápido, como 3 días laborables. Los recomiendo 100%
Ken was knowledgeable commutative positive and friendly.
Friendly and polite staff. Very quick service.
The staff was helpful and always are courteous and friendly
The staff were really cooperative and helpful. They understood the problems we faced and quickly inspected them. Within few minutes, the car was inspected and repaired. Pricing was reasonable too. No issues at all.
Their customer service and friendly staff.
The communication, politeness, and attention to customer service here is excellent. All of the Midas team were outstanding. Pricing was competitive and saved me several hundred compared to dealer pricing.
Everyone that I came in contact with was friendly and helpful. The facilities were clean and well maintained. And finally I appreciate the quality of the service that was provided.
I enjoyed my service, i also got print outs on what else needs to be complete on my car.
The manager was kind and communicative. It was easy to tell all of the staff were looking out for the best interest of the client and not trying to up-sell products or services. Repairs were made quickly. I will definitely use them again as I always look for trustworthy and honest people to work on my vehicles
Ken was very friendly and explained everything!
Good price and location. Timely servicing.
Ken and Chad did an outstanding job. I needed two new rear tires on my Ford. I called and they scheduled me in. When I arrived my tires were already sitting in the bay ready to be installed. The guys quickly got them installed and I was on my way. Great job. I will certainly be back to Midas of Spring Hill.
Owner was very knowledgeable and friendly about the services that I needed. The work was done in a timely matter and the cost was very affordable. I will absolutely go there again To have work done
Friendly and professional service.
Short notice call. Manager said come in, will fit in. Car serviced immediately. Minimal wait.
Great customer service .. good value... & Coupon
No surprises. Very upfront
The coupon that I received in the mail was not honored. I was expecting to pay $30 plus tax but was charged almost $64.00.I wanted standard oil, but the desk person insisted on synthetic, then assured me that he would only charge for stranded, but he charged me full price for the synthetic and did not honor the coupon.They also broke a part of one of my hub caps, something that I'm supposed to return next week for.It took over an hour and though I was there before anyone they pulled another car in before mine that arrived later and was there for the same service. Bad experience.
Very polite very professional, I already saw a telling people about this place, Well definitely go back again, Was very pleased Was very pleased.
Prices for oil, oil filter ,air filter. and tire pressure monitoring valve were excessive. lesson your over pricing so customers will return.
I had to wait for my vehicle. Ken was super nice and funny and I was very comfortable. They came in when they found anything else wrong and showed me to make sure I saw. Got me a tow to them and also they had to make multiple trips for parts needed that found out during the process and did it for me. Offered donuts and everything. My experience definitely was way better then other shops. Especially that fact they showed me the parts that were messed up and asked me before they did anything
Chad Toohey was kind, courteous, and very friendly. We got an appointment the same day, and they got to my oil change ASAP. It’s clean inside, the atmosphere was amazing and I will be telling all of my friends and family where to go for any kind of work they need done on their vehicles… I’m so happy we found you. Chad was so outstanding…
Excellent service,prices, establishment was amazing.
They explained everything to me, and tried to help me to the best of their ability to help resolve the issue with my car.
Fair pricing very good customer service
I called and spoke with Ken who told me Midas worked on Transmissions. He left out that you guys only work on the external portion of my kind of transmission. I was clear that my car was a hybrid before wasting my time and money plus your time. I was not happy to hear that I couldn't be told what exactly was wrong with my transmission because you aren't a transmission shop. THEN I had to pay you guys my hard earned money for a service that I feel wasn't even conclusive. I surely already know what my car is doing wrong, thats why I needed to have it looked at. I didn't need to pay a hundred dollars to be told what I already knew was going wrong when I drove it instead of knowing what was broken on it.
Chad was excellent and very knowledgeable. Explained everything thoroughly. Definitely a good choice for management.
Received a coupon for a free oil change. Went in for a synthetic oil change and was told the coupon is for a standard oil change. There is nothing in the fine print that indicates what kind of oil change is free. It seems like a bait and switch.
Service people were very nice! They explained everything and have me a time when the vehicle would be ready. They beat that time and the new exhaust sounds great!
The guy behind the counter Chad, was knowledgeable very complete and understanding and told me how long and honestly I'm very satisfied with this young man. Thank you and keep up the great work!!
Great service manager and easy in/ out
Friendly, accessible and competent.
These guys are great. I always trust that my vehicle will be taken care of and that they will do a through inspection and communicate my needs. I recommend them to my friends and family because I’ve come to trust them completely.
Customer service from Sean was outstanding. He explained what all I needed. Everything was performed at a timely matter.
the service manager Chad was very helpful and friendly
Ease of scheduling (and confirmation of appointment), quick in and out, friendly associates
From over the phone to make appointment , to customer service at desk and mechanics were friendly professional
First and foremost, the attendant was so friendly and thoughtful. Because my car is a new model the filter was not in stock, but they got one brought to the site in a short amount of time. The attendant made sure to explain what was going on and aplologized for the extra time involved. Very happy with the experience.
The crew was excellent and very knowledgeable
Took my vehicle at the scheduled time and began the work right away
The service was wonderful and quick. I have been here a few times and the employees are always great to me. Will be recommending to anyone needing services!
I was extremely satisfied, it was very clean, all employees were very professional.
Good price. Convenient. Done quickly.
Fast service. Great print
I'd like to just speak with someone at corporate if possible 352-815-7722
I was absolutely floored by the service, skill and availability of the staff. I am very happy. Will return and recommend to others as well!
Customer service was very good. They fixed the problem in a timely matter. Very knowledgeable manager.
I had never been in before and decided to stop to have my tire checked as I had run over a screw in a previous month. From the moment I walked in the door, I was greeted with a smile and friendly approach to my need. I was kept updated while I waited and didn't need them to change the tire after all resulting in them just doing an inspection for me. They didn't charge me to check my plug in the tire and I was surprised! The front desk and the mechanic were all very pleasant to deal with and I will most definitely be returning in the future for our family's car/truck needs. Thank you!