Because she’s a smart car by Mercedes, it can sometimes be difficult to find someone who will work on her. The first thing that impressed me was the honesty with which the guys said they were mostly unfamiliar with a smart or had never worked on one. This humility is far superior to a mechanic botching up my Sunny D because he didn’t know what he was doing and was too proud of arrogant to say so. They took exceptionally good care of her, did it in a timely manner, and didn’t gouge me on price—something that occurs more often than not, because I’m a small female. I’ve already recommended my husband take his vehicles to them. He needs tires.
Thomas was professional and understanding.
I came in and said I wanted a standard oil change. The guy at the desk, I'm assuming a manager, tried guilting me into synthetic. I told him the dealer has used the same oil since I got the vehicle and I didn't need synthetic. He said that's not what he would do (as if I was being stupid) but I told him I didn't care, regular oil was fine. I was then given an inspection report that claimed my truck with 50,000 miles needed a complete front end job. I told him that seemed strange with so few miles. So he then in front of the waiting room asked me if I ran over a lot of curbs (now insinuating that I was not only stupid but a bad driver). I said no to everything but the oil change and couldn't wait to get out of there. It's really disappointing. My son has been there a few times for oil and his first experience (I was with him) was excellent and the manager at the time was very helpful without the blatant and questionable upselling. Not a great way to do business!
All of the guys on staff ,really helped me out of a bad situation !! Thought I needed one tire . Because I was sold, one week prior, by anther company; ended getting 2 tires! Need two more tires to make it right. I’ll be back for sure. Limited fund currently. Above and beyond to make a bad day much, much better, the next day by noon! Back on the road!!! Thanks to the entire shop!!
You made it quick, easy, and didn't make me feel like you were trying to force services or products on me, which I have experienced at other locations. I will definitely be back the next time I need something!
First time at Midas in Roswell and Ricardo Vasquez made the experience great. Knowledgeable and explained the process well and him and his staff did a great job with my vehicle to get it back up to speed and on the road safely.
The men were great. They checked everything very informational.
told me that the other people were charging too much for a specific service. Got this done very fast.
Highly satisfied of the work Joe did highly experience what he had to do
Alex was assigned to my oil change. He seems to have it all, why isn't he the manager?
The person in charge had a very friendly manner.
Very one was very nice helpful and fast.
The manager and staff were very helpful and go the work done when promised.
Exceptional service from start to finish! I brought my car into this auto shop for some repairs and I couldn’t be happier with the results. The staff were very knowledgeable and friendly taking the time to thoroughly explain the issues and recommend solutions. Not only was the work completed promptly, but the quality exceeded my expectations. My car is running smoothly again thanks to them.
Everyone kept me well informed about the status of my car and informed me about other repairs I need.
Good energy. Joe explained to me the things I need done and was honest about the information and the step I should take to keep my Camry in good shape. I definitely will be back.
Angel and Ben are truly Angels. They took care of my issues with lighting speed and were extremely kind. I’ve never had such a top notch experience while getting my car serviced.
Too much time for oil change and tire rotation. Didn’t reset oil to 100%. Didn’t put sticker on windshield with mileage and date. Didn’t properly check and inflate tires after rotation.
I scheduled an appointment time to have an oil change and an inspection for service needed at this time. The things that I needed were explained correctly. The things I didn’t need were not given to me. I will definitely return to this location. Angel is amazing.
Instead of all the employees standing around at one area just talking, do the job that a customer is paying for in a reasonable time!
Have tire balance and front end alignment machines operating and in good serviceable working order. After unable to balance my tires, manager "Toby" offered no refund and suggested me to take my vehicle to another Midas shop to complete work. I had no time to accomplish this due to my schedule. Furthermore, I originally left my vehicle there Wednesday morning and had to return Thursday due to front end shimmy at 70 miles per hour. They kept my car another day without finishing the balancing.
I booked an appointment online and the shop was ready for when I arrived even though I arrived early. They got me in and out in the time window that I originally selected so that was great.
I pleaded with how the Midas team corrected the problem with the brakes and rotaries. Also, pleased with the team telling me that everything else was in good shape and didn’t put parts on that I didn’t need.
I came in due to a nail in my tire. I was told it would take 20 minutes. It took 90 minutes due to them not being able to get the nail out. upon leaving, I realized they had broken my air tire sensor and did not even communicate it to me, after returning, I was told the best they could do was give me two oil changes. I have to have my oil change at the dealership. I was then told they would purchase the part and call me with an update. I never was called- in fact I had to call all three times to follow up . It has now been a week. I have not heard back from the manager Angel and my car is still broken.
Angelo was extremely professional and accommodating. Very good manager, understood my needs.
I am Extremely Satisfied with my visit to this location. Angel, the manager, was kind and helpful in his explanation of what I needed. I was able to see for myself the situation. I will definitely return to Midas.
The price with inflation should have been about $1500. claim none of the work would be warrantied if I didn't also get the o2 sensors.
Friendly knowledgeable manager very quick service
I had an amazing service quick and easy. They explained every issue of my car in detail very knowledgeable!!! Will definitely go back for more service! Management and employees were great Definitely need a bonus!
This experience was horrible. The team working on my tires severely scratched my rims. My rims have deep scratches and damages. My vehicle now vibrates at higher speeds. I had no tire issues prior to my visit. Now I must go get a tire rotation and balance.
He was very nice and detailed in his response to what was going on with the car. And all i b es to have repaired.
Quick and easy, the way is should be
During the visit manager tried to convince me that main belt was dry rotting.it was replaced feb 2022.
I am visiting my elderly mother in Atlanta right now. I am a fan of Midas in Plano Tx 620 W Parker Rd 75075. Jordan and his crew take very good care of me and have for years even previously when the location was owned by Butch and Mike Pace......I needed to get both my mom's car Emissions tested and gave the Holcomb Bridge Roswell Ga location a try. Guys I appreciate the GREAT service from my Midas locations now including Holcomb Bridge Roswell Ga!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!I will be back and will highly recommend to friends and family :)
Job well done. Midas employee was knowledgeable and very easy to deal with. The employee was ready when I got there and called to let me know the new tires were on and the car was ready. The waiting area was very clean.
I have ised Midas a couple times, everytime i go everything goes smoothly the kob gets done! Also the staff is very friendly!
Vocational convenient to staff was professional and very friendly The service was exceptional
Very attentive team members everything was a breeze
After giving keys to desk, one of the mechanics drove off the property with my car without asking for my permission. Totally unacceptable. It was unnecessary and caused me great concern. There was no reason for this. I was in for oil change and tire rotation. What if he got into an accident or hit a pothole and messed up my alignment. I complained vigorously and am never going back.
I mentioned to associate that I tried to have headlight bulb replaced but it didn’t work. He directly got to diagnosis and then said wiring is fine and relaxed the bulb and charged me $192. It completely outrageous to have to pay $192 for just to get my lightbulb replaced. I have been a loyal customer but I wont return to Midas ever again because of this unethical behavior. I’d like to be compensated for lack of better experience.
The price was a little high but it a good company so I felt I could trust them
When did you begin charging for an inspection? I was surprised and disappointed by that as I was unaware. The associate was not friendly at all and didn’t seem to care about me until I said no then he tried to offer me less expensive options.
Ricardo was clear on what my options were and showed me first hand what the issue was. Did not try and get me to do any unnecessary repairs.
Ricardo was awesome and super friendly. I was in and out within 15 minutes.
Good price. Professional staff. Clear communication.
Friendly and knowledgeable staff. And quick turnaround.
Each employee there made me feel welcome and answered any question I had, even questions that had nothing to do with cars..
Hard sell for other services my car possibly needed. Pressure to agree to additional services.
The final price was the exact same as the quoted price. They did not suggest an excessive amount of work needing done to the car. When we arrived the check engine light had just come on the evening before and they suggested what to do to minimize repair cost. Awesome work!
Great customer service!! Everyone was friendly and very patient with me as I was asking a million questions about getting my car fixed. Store mgr Ricardo and Brenden both communicated with me about my car parts and when the replacements arrived. The technician that worked on my car did an amazing job and he also gave me showed me the work he did along with store mgr Ricardo! The technician was done with my car in a short amount of time! I am so happy I went to Midas vs a Jeep Dealership! Great staff and Great service! I will definitely recommend!
The price was fair. The wait time was minimal.
I had a specific request, and I wanted to be completely involved in seeing what specifically could be and was found in the observation of the underside of my vintage car. The manager and all associates were very helpful and open about explaining what was observed and discovered , this was my reason for going to this location and would be the reason for returning .
The service was good. The manger took care of my car needs
I would have liked a little more communication about what was happening and reason for the delay.
Staff and management what professional respectful clean and thorough. They both were very pleasant to deal with.
Give reasonable pricing! Listen to the customers, concerns, show respect!!Changing a starter on a Toyota Camry 2005 should not cost $697.00!!! I payed $352.00 at AAA where I finally took my car. Gage the difference!
Tires replacement took a day longer than i was told it would be done. But overall excellent service, excellent staff and excellent location. Will come back again in future as i was very satisfied.
This location did not have the oil filter or the plug required for an oil change. I was not made aware of this at the time I made the appointment or when I checked in,It was necessary for the parts to be ordered and they were delivered via uber 1.5 hours after i arrived for a simple oil change.The parts should be kept in inventory, ordered when the appointment is confirmed (with payment if necessary) and if neither of these is acceptable the customer should be advised the parts will have to be ordered and that it may take a couple of hours to get an oil change.
The price charged exceeded the internet price by $50.00, the lower price was quoted when the appt. Was scheduled. The included tire rotation wasn’t completed.
Associate very friendly and knowledgeable with details and honest with service
The employee explained all the pros and cons of my brake problems.He was well versed and gave me options.
Have better qualified and Conscientious employees
I went to this locaton to have a pre-sale inspection on a used car. I was greeted promptly, everything was explained to me in detail. and the inspection was very thorough. After the inspection, every detail was explained to me. Very thorough and professional.....
The mechanic was very helpful in explaining the issue with my vehicle and I'm really please with the service.
It was a pleasant experience and staff were in detail what needs to be done w.r.t service. Each cost details was shared before the start of the service.
The male employees should be more professional to black male customers. During my oil change visit, the Gentleman at the desk was flirting with a female customer and completely ignored my presence. He was more concerned about give her praises, compliments, and hugs than answering any of my questions. I would have done more than an oil change that day. All customers should be treated the same. When I was leaving, the Gentleman said no "Thank You" or "Welcome" when I came in. I felt like I wasted my money. There needs to be more professionalism and not flirting with women while ignoring to cater to other customers.
"I am so disappointed with the service at Midas on Holcomb bridge, they said they repaired my car with strutts and sharks, when it was done, I still had the same problem, the other workers said it was a defect, then Carlos said he ordered another strut, to "
The team at Midas has provided great service for my Charger RT. Good price for service and recommendations.
Quick and great service went for an oil change had me in and out in 30 mins
Staff is friendly. Answered all my questions and did a good job replacing the tires on my truck.
I told the guy what codes were on my scanner. They said 89 dollars for a inspection/diagnostic test. They didn't even look under car they just plugged up their scanner & told me what I already knew & then gave me quote of 6000 $$ . My husband used to be me
"I had a complete exhaust and catalytic converter which ran into several problems during the installation, which staff worked to overcome. Everyone at Midas also was very helpful and friendly."
"Still learning my car systems,i went there to check my oil,oil was at 60% still insisted it needed change when it didn't.then i was told i needed some tire change,but the piece needed itself is 70 dollars when i ask at the auto shop their own quotes for th"
The Manager and Employees were so helpful and Honest. The explained everything to me so I can understand what was going on with my Brakes. They showed me what was going on and went our of their way to help. I always have good service when I go to them.
"I was charged $700 on 3 pulleys and a belt after my vehicle was checked by Midas in Indianapolis. Midas in Indianapolis stated that everything was checked and was good to go, I will never take my vehicle to any Midas store?s again not only was I taken for "
Helped me with a welding job. Very good work.Ymmv
Oil change was on time and quickly completed. Price was as stated. Workers were courteous
Excellent Service..would Highly recommend
I?ve experienced good service but these folks gave me great service. They took care of the issue and I thought I needed a lot more than that. Thank you all for the great job! I?ll definitely will be back soon
I had a brake issue when I went to the store. I had My front brakes done in NY. Thought I heard a noise coming from them. The Tech said let me take a look. He came back and said it looked as if the sliders needed to be greased. He also said my back brakes
Great experience, they handled my car with careAlso informed me on other services that needed to be done. Great prices, i will continue to go to Midas and i highly recommend!
Nice job!Work completed to my satisfaction on time. Price seemed fair.Only problem was that NO employees were wearing masks!NONE!
"This particular Midas wasn?t good no wonder you won?t see many cars there. Poor service for sure they removed my air filter out and didn?t put back up or do anything to it, like blow off or something. NOPE it was just sitting on my engine block like it?s n"
"Fast, courteous service. Professional repair: removed tire from rim, installed hot patch, reinstalled tire, high speed balance. "
"Ricardo's crew did a great job with a custom exhaust job on my Nissan. They thought it out and recommended a smart and cost effective solution. Great job, great place! Thanks!"
In and out in 30 minutes with oil change and tire rotation
I took my car to this place for a simple oil change. Before I handed my car over to these people my car made no noises and had absolutely no problems other than an oil leak that I could not afford to get fixed that same day. TheY took my air filters out sh
The place is very nice and the personal is professional
"Friendly honest staff. Have always helped me with new tires, oil change. If something else is really needed will honestly let you know. Very clean comfortable waiting area also."
Service was fast in and out
"I went to the location in Roswell, GA for an oil change & the tire rotation package. They spent more time trying to sell me items than actually servicing my vehicle. They stripped my oil drain plug, which I had to pay for replacing and refused to rotate "
Great service. Would highly recommend
Honest garage - they do the work you ask at a very reasonable cost , and do not try to upsell anything more :)
Fast and friendly service
Service was great. Everyone helped me out and gave me very detailed information! I will be returning !
Wonderful and kind manager. They are the best.
I came to this location because I had a flat and needed a repair. The repair was a plug that didn?t fix the issue and resulted in me having to spend more money on a patch job at another tire servicing place
Lied about a price when called up there to get a oil change then when we get there they finish ans changed the price of what was originally told on phone. They do phony business
Excellent service and rocommendations
Fast n friendly always go above and beyond
2nd visit. Oil change was more thorough than I was expecting.
Great service and customer
"In 2017, this location installed brand new rear rotors and pads on my 2001 Honda Accord.Over time I had noticed some occasions where the rear felt like it was shuddering on a hard stopping. Squeaking started in the last month, so I took my car in today Jul"
"I went to Midas for the first time a 2 weeks ago and just loved. They are very friendly and professional, also service are done very quickly. I really recommend Midas. Ricardo is the best . Thanks you Midas"
"They originally sold me lifetime warranty brake pads, but now EVERY time i come in they say i have to replace the rotors because they dont even have the ability to turn them (if even needed). They also put the wrong pads on last time (ceramic up front, bu"
"I arrived 20 minutes before closing, and the manager didn't hesitate to make sure they accommodated my service needs. It was going to take them past closing, but I was still taken care of and didn't feel rushed or that I was inconveniencing them. I had gre"
Great shop and great value!
Fantastic. I bought the car used with a lot of miles on it. I have no idea how long it had been since it had had an oil change? When your guys were assessing the situation there was a lot of debris. NOT GOOD. They suggested an engine flush and then the
Service was great. Customer service was honest and friendly. Prices cant be beat for the quality.
"You guys fixed my car when no one could. You brought my car home to me, and have helped me numerous times! You have so kind! Customer service is tops!"
I'm not one to write reviews but this experience called for one. I went to this location because it was convenient. I fully expected the same attitude that most car repairs shops have but this visit has made me a Midas customer for all of my brake and tir
"Prompt service, no pressure to up charge recommended what else needed to be done. Highly recommend."
"It was my first service at Midas. I was a bit apprehensive since I was only using dealer so far. But, I am finally happy with their service. I will use them again and recommend it to everyone without hesitation."
"Y?all did really well taking care of my vehicle needs, I will return again for future repairs and great truck care. Marshall "
I had a part come loose underneath my car. Midas was the closest to me. They were very helpful and took care of the issue right away. Thank you Eliel and I believe John was the service tech.
Good communication with staff at counter and in garage. Included quality inspection and documented estimates on needed overall repairs
Great and fast service will be back for next oil change
Had oil and filter change plus tires rotated. Appointment delayed due to earlier customer issues. Good service all in all.
"My first visit was an awesome experience!! The Assistant Manager was professional,courteous and knowlegeable!!! I didn't wait an hour to have my oil change!!! I thought he was the manager. He answered the phone And serviced my car!!! Keep up the good work"
I recommend Midas and find them to be honest and skillful about my car.
"Luke and the team at Midas are more than helpful and helped me get a new set of tires, and took care of all of my other automotive services while working with me on a budget and honoring my coupons!"
"I took my car to Midas on Holcomb bridge road in Roswell , ga 7 had the best experience . They are very trustworthy & I will always take my car there . Thank you for your honesty. "
"On 11/21/18, my son and I dropped off his 2011 Nissan Sentra for oil change and tire rotation using a Black Friday $10 coupon. Due to various hints on observation, my son suspected that no service had been provided. Upon arriving at my home in Roswell, GA"
"I have been coming here for years and even though they have changed hands from time to time, they've always had good people. I have never had to return for a follow up after service and they leave me driving with confidence. I look forward to continuing my"
Every time i go in for service i get great customer service and satisfaction work done on my vehicle
"Thank you to Luke and the team for a great experience. I am a single woman and have been a client of Luke's for over 9 years in previous shops. He has always been respectful, honest and trustworthy. "
You would think that whoever does a tire rotation would check the air pressure. Not at Midas.
The lights were replaced and we were told the light was faulty. We paid $170 for the service ( which seems high). 2 days later the light was not working and we had to take it to the dealship. The wiring was burnt and had to be replaced. I am not sure if
"Even though it was a busy day, they were fast and got my car ready for me in no time! Always love their great customer service! "
"After purchasing a 2002 Suburban, I took it to Midas to have the transmission fluid changed since I had no history. After Luke explained why his price was higher than others (they do a total flush - not partial), he said that he first wanted to drive it a"
"They were booked and I just drove in, but the customer service was worth the wait. I got new brakes and rotors. 3 hour later and my car felt brand new. The mechanic explained everything and got my full consent before doing any work!"
They did a great job on my vehicle.
"I found out weeks after getting my oil change that they did not replace the cap?? Unfortunately, I will not be back."
Trustworthy. Excellent work.
"I felt like they cared solely about getting commission from a service I ?almost? let them do. It was a very pressured situation with one of the team members and he had a poor attitude, hung up on me on the phone, poor customer service and again highly unpr"
"The store manager Amey was rude. I had to go back on 2 separate occasions for the same simple issue, the replacing of valve stems. I went on a road trip after getting me car serviced and the other 2 valve stems that were not replaced during the visit also "
I brought in my BMW when the cabin began filling up with a carbon monoxide smell and my check engine light came on. I thought the exhaust system had developed a hole or the catalytic converter was going bad. They quickly diagnosed it as a much simpler prob
"I go to Midas because they?re cheap so I?m willing to deal with some hiccups. Dropped my truck off at 8 am and was told it would be 2 hours and someone would call me. 4 and a half hours later when I didn?t receive a call, I called them and was told it was "
"Appreciated the service received here! Everyone was very personable, explained things clearly and answered questions. No pressure situation! Will definitely be back!!"
The welcome I received was so professional. The service that was shared with me was very much appreciated. Luke and the gentlemen who serviced my car have left me driving feeling totally safe behind my wheel. THANK YOU ALL !!!
What a great staff and very knowledgeable. I highly recommend this location.
great service and great price
The Manager was very polite.
"I have been going to Midas for multiple cars and have recommended people do do the same.I usually go for conventional oil changes, but recently got a new car that caries synthetic. Im aware of corse synthetic is higher, but after the oil change was done, I"
I received professional service in a timely manner. I will refer friends and family to midas anytime.
I normally do not write good or bad comments but being a customer for over 7 years with MIDAS in Roswell thought I would tell you about a couple employees. I have done over 30 oil changes and other type maintenance at this store on holcomb bridge. It does
Good. I like taking my car there...
"went in for a muffler and tail pipe repair. you should see this tacked on spot welding job on my car. went in with pipes running straight out the back. now they are bent behind the tires . unbelivable. never, never, again........"
I brought my new f150 into the roswell Holcomb bridge store for a tire swap you dropped it off the alignment machine causing over4000$ worth of damage then it took district manager jack Chapman almost a month to approve the repairs he then stuck me with t
"The service has changed here. Used to be great. Now, not so much. Had a 11am appt and got there at 1035am. Was told by Juan 1-1.5 hr job for oil pan gasket change. I decided to stay there and wait. Now everytime I looked up tech was doing something else on"
"I went to get my oil changed before I had to drive from ATL back home to DC for Christmas. The techs asked if I was traveling for the holidays. When I said 'yes' they said they would do an all over inspection. If anything, I figured they would come back to"
took my 2002 Toyota in for muffler repair and emissions this location did a excellent job on my vehicle and car drives so much better without the annoying old rusted muffler that was on the car I recommend this location they replaced the muffler I'm please
I was feeling inconvenience about my brake issues (not exactly good timing for me) but Stanley the Front office manager was patient as I insisted that I am a lady and he should treat my situation the way he would a guy( previous experience with other mecha
I was very pleased with the service I recieved from this Midas. They were able to get the parts and do this large repair very quickly.
"This is the second time my car has been here for major repair. The staff is friendly and courteous, plus the service is reasonable. Mitch was very helpful in explaining what my car needed. I would definitely recommend this Midas for your car needs. Thanks"
"The distance I traveled to this Midas location was the BEST DECISION EVER! I left with every ounce of confidence that my Service Tech ""CLAYTON"" had indeed given me the ""Midas touch""! The oil was clearly changed, all 4 tires were rotated, fluid levels were "
"I just decided to write a review regarding my experience with Midas on 820 Holcomb Bridge Rd Roswell, GA the first time the rear brakes were done 8/14 $253 and the front 9/14 $313 as of today 5/30/2015 the rear brakes are still squeaking and called found o"
"On 05/12/2015 I had an opportunity to have my car serviced at Midas off Holcomb Bridge Road in Roswell GA and it was an amazing experience, the staff was helpful/friendly in making me aware of what was needed to be done with my car. The Manager Mitch Delv"
"My initial visit on 5-14-15 went okay with being helped immediately and being contacted with an estimate for my tires and having my car ready as promised. However, things went down hill when I determined on 5-19-15 that the part needed to repair my exhaus"
"Excellent customer service, the manager rashaan was extremely helpful and had a fantastic attitude. The whole team was very friendly & they did a fantastic job & at a great price! Highly recommend to anyone, go here its great! One very happy customer"
"Called ahead and made an appointment. Let them know that I needed a tire rotation and oil change and let them know that I was going to be on my lunch break. When I got there, I was told that it would take 30 min, and they pulled my car right in. An hour"
I shopped for the best value in Roswell to get the state man dated emission inspection and Midas has the best value. I had already been there for service before and their service is great too!
"This was my second visit to Midas 911, located on 820 Holcomb bridge rd ,roswell, ga, 30076.I noticed that the staff were more friendly(than other competition)polite,they listen, made recommendations but were not pushy.Both times I had great service, and a"
This location is horrible! I wouldn't have even given it 1 star! They told me I was next in line for an oil change and put someone ahead of me that came I'm 5 minutes after me and they were also getting an oil change. I guess since that customer bought a t