Hilo, HI Auto Repair and Tires
With convenient hours and locations, we make it easy to get your car repaired in Hilo. Our expert trained technicians are ready to fix your vehicle and get you back on the road. Learn more and request an appointment at Midas today - your Hilo, HI auto repair and service destination.
Need an Oil Change in Hilo, HI?
Our experts can recommend the best conventional, synthetic blend, or full synthetic oil for your vehicle. Trust Midas Kilauea Avenue to prolong the life of your car with our exceptional vehicle maintenance. Learn More
Hilo Brake Repair
For brake inspections or repairs, trust our expert technicians for quality service at affordable rates. We provide comprehensive brake services, ensuring your safety on the road. Schedule your appointment at Midas in Hilo today and drive with confidence. Learn More
Tire Balancing & Repair Services in Hilo
Tires are crucial for safety, connecting your vehicle to the road. Your brakes depend on your tires to have a firm grip on the road. At Midas in Hilo, HI, our experts ensure your tires are safe in your car, truck, or SUV. Learn More
Hilo Wheel Alignment & Suspension Services
Experiencing handling issues? Trust Midas in Hilo, HI, for expert suspension and alignment services. Our professionals inspect wheel alignment, struts, shocks, and suspension, ensuring a safe and comfortable ride. Count on Midas for your vehicle's stability and performance. Learn More
Car, Truck, SUV and EV Tires in Hilo
Searching for dependable tire options in Hilo? Explore our extensive tire selection featuring top brands like Michelin, BFGoodrich, Firestone, and more. We have tires for most vehicles, including cars, SUVs, trucks, and electric vehicles. Schedule your Midas appointment today. Learn More
Check Engine Light Diagnosis in Hilo
Is your Check Engine Light on? This warning can indicate severe engine problems, requiring expert diagnosis. Rely on Midas professionals to identify and resolve the issue, ensuring your vehicle's peak performance and safety. Learn More
Hilo Muffler and Exhaust Services
Experiencing smoke, noise, or other exhaust system problems? Visit Midas in Hilo for expert exhaust services and repairs. Our professionals ensure your vehicle runs smoothly and safely. Trust Midas for reliable solutions to your exhaust issues. Learn More
Routine Auto Maintenance and Repairs in Hilo
Count on Midas in Hilo, HI for expert brake repair, scheduled maintenance, exhaust, tires, oil changes, steering, suspension, wheel alignment, and more. Rely on us for your car's safety, performance and reliability. Learn More
Car A/C Recharge & Heating Repair in Hilo, HI
Car heating and A/C systems deteriorate over time, leading to clogged hose pipes that may leak if not properly serviced. This can result in poor efficiency in both heating and cooling functions. Let Midas Kilauea Avenue regularly maintenance your AC system so it operates at its peak performance level. Learn More
Car Batteries & Auto Electrical Services in Hilo
Experiencing a dead battery, starter issues, or alternator problems? For any electrical component concerns, trust the experts at Midas Kilauea Avenue. Our skilled mechanics in Hilo, HI diagnose and resolve car battery and electrical issues promptly for smooth operation. Learn More
Programs
Better Business Bureau Accredited Business
ASE Certified
Motorists Assurance Program
Amenities
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Online Appointments Available
Online Estimates Available
Payment methods
The Midas Credit Card offers instant credit and special financing options2 to qualified applicants. See store for details. Get Details
2 Minimum payments are required for each Credit Plan. Valid for single transaction only.↩
Credit card offers are subject to credit approval.
Midas® Credit Card Accounts are issued by Comenity Capital Bank.
The Midas® Credit Card is valid at participating Midas locations only.
Average Rating:
369 reviews
Aunty Ipo
Sep 11, 2024
I appreciate all the staff at Hilo Midas, especially Sean. He’s always so welcoming and remembers me and my truck. He clearly explains what the issues are with my vehicle, immediately followed by a solution that I am pleased with! I feel so much more safe on the road after leaving Hilo Midas. Mahalo nui!
Myra D
Sep 09, 2024
Good communication good quality of the car care explain very well I’m so blessed 😇 good team at Midias your folks Rocks that place god bless u all
Mike Nagai
Sep 05, 2024
Great customer service. Lori, Sean and Mark are a plus. Excellent. Friendly.
Kimo M
Sep 04, 2024
I arrived without an appointment and was greeted with a no problem attitude by the staff who immediately took action to remedy my vehicle problem. Extremely satisfied with the outcome. It was a pleasure to do business with them and I’ll be back to take care of any future issues with my vehicles.
Dirtguy69
Sep 04, 2024
The people who work there are Very nice and explain the work they have done and have been really nice to work with in my visits.
David Vera
Sep 03, 2024
Fast friendly and easy customer service, on time and just nice people. I will definitely recommend them to my friends.
John silva
Sep 03, 2024
They took me in right away when I needed the help and very professional very nice. They got it done really quickly too
Bob
Sep 02, 2024
Maybe be a little more communicative about what products you have in stock and how you can negotiate on the price of your purchase ?
Ellen O
Sep 02, 2024
Shawn & Laurie explain recommendations clearly. They both give service ptions for affordability.
LewF
Aug 27, 2024
Service was quick and efficiently solved my problem
AlanT
Aug 24, 2024
The people were friendly and honest.
John v
Aug 22, 2024
I was greeted by Laurie and checked in. Manager Sean addressed my concerns promptly. The both always make me feel welcome!
Anonymous
Aug 22, 2024
Overalll, we were very happy with the service and personnel at Midas. We did need to replace tires; however, we were not provided with an expense range of options for the replacement tires, which was a bit of a problem as we might not have chosen such expensive tires for the car.
Tasha
Aug 19, 2024
Very knowledgeable, helpful, honest and friendly
Yvonne V
Aug 17, 2024
Friendly, very well organized in and out
Coconut
Aug 17, 2024
Professionalism
Holly
Aug 14, 2024
Polite answering the phone, was quick to schedule an appointment and called when there was an earlier one because they knew I needed to change my tire right away. Service was fast and they were professional and friendly. Explained everything well.
Stephanie J
Jul 11, 2024
I love the customer service. Everyone is so friendly and welcoming.
Dorene B.
Jul 03, 2024
Sean Lucas was friendly and professional.!
Charlene P.
Jun 28, 2024
I needed a safety check done before the weekend,cause it was about to expire. When I walked in to ask if they take walk ins & they said yes. I appreciate all they did.
AF
Jun 27, 2024
Professional and courteous.
Glenn Y
Jun 10, 2024
The manager and receptionistwerevery friendly and courteous. The were quick and knowledgeable. I would recommend anyone to Midas in Hilo to anyone
Luana K
May 29, 2024
Awesome customer service from the beginning from Manager Shaun , very professional and customer service on point !!! Mechanic Nestor is amazing , professional and very honest !!! I’ll be taking my vehicles there !!! Thank you very much Manager Shaun and Mechanic Nestor !!!
BFM
May 27, 2024
Fast service even on a holiday, customer service rep explained everything well, no hidden surprises!
Anonymous
May 22, 2024
clean and honest job well done.
Ted L
May 17, 2024
The job was done well and ahead of schedule
Kada Pest Managment
May 15, 2024
Hawaii is a tough demographic. Imho- so easy to shut anyone down because of island time.// As a professional, and a Dr,: The integrity, energy, and commitment to everyone being successful… ; treated with genuine Aloha, is well received!I will not provide names, because the team must’ve worked well together to create such awesomeness.You have my business. And as I continue to expand my company to the islands, I will I trust your island teams to insure my confidence in success. CEO/Pres- major share holder (Peat Control) Dale Strnaf
Chris K
May 09, 2024
Inspection was much faster than I anticipated. The staff was very helpful, as well. Price of the recommended part replacement was on par with what I would have bought and installed myself. Excellent Experience
Rjb
May 07, 2024
Excellent service
John V
Apr 30, 2024
Laurie and Sean are the best!
LK
Apr 22, 2024
Every time when somethings goes wrong with my car the staff that work there are very nice and work with me. I got towed a few times and they have always tried to help figure out what the problem is and this time around it was my starter.
Colleen P
Apr 08, 2024
Called and explained my problem but Laurie gave me a checklist and if that didn't work to call her. I was so appreciative...She could've just told me bring it in....instead she gave me options instead of "only making the sale". Thankyou Midas that's why I keep going back for their wonderful and honest service.
Dexter candelario
Apr 06, 2024
Recommend
Jocelyn
Apr 04, 2024
When I was at the UFC Hilo Gym my car wouldn't start. A man at the gym offered me to drop me at Midas. When I arrived there I told them that my car wouldn't start then they asked for my car key and they brought my car to Midas and they replaced the old battery. They were so nice and kind. I would recommend this shop.
aapa'apa
Apr 04, 2024
I was treated like a friend or a neighbour and more than a customer.
Mary S
Mar 29, 2024
Most full synthetic oil changes are not over $100 in my experience. But, this is Hawaii where everything is more expensive! The staff was very nice and explained potential services recommended by mechanic.
P T F I
Mar 22, 2024
Everyone at the smartest location is very proficient at what they do. They were able to explain to me what was needed for me to pass my safety inspection. I highly recommend them.
Dean G.
Mar 16, 2024
We own a 2012 Volvo XC/60 and Volvos are notoriously "quirky". Many auto shops just refer you to the Volvo Dealership for routine maintenance. We no longer have a Volvo Dealership on this island greatly limiting our service options. Sean and his team did a great job servicing our car and even ordered and installed the correct parts. Great job!
Michelle R
Mar 04, 2024
Super friendly staff, quick service, explained clearly of possible future concerns and what was done to my vehicle
Dexter Candelario
Feb 29, 2024
Good recommendation
CKK
Feb 22, 2024
Work completed ahead of schedule so I was able to have an oil change the same visit.
C.S.
Feb 21, 2024
Quick and easy service with a smile
KimoFriese
Feb 21, 2024
The service and communication by shop manager Sean at the Hilo Hawaii, location was great. His associate who did the inspection was quick yet thorough.
Hank C
Feb 20, 2024
Friendly knowledgeable reps great mechanics fast service
Colleen P
Feb 15, 2024
Friendly staff and excellent service
Ms. Ott
Feb 13, 2024
Everything was perfect. The staff was competent, fast (uncommon in Hawaii), and very friendly.
Hisa
Feb 05, 2024
Midas, tells me what needs to be repaired quickly. I need and like that assurance! I don’t want to be driving and my car breaks down on the road! They always make sure that my cars are always safe to drive on the road.
Anonymous
Jan 23, 2024
They let me know I might have to wait a bit, but they were done very quickly. Fast and friendly. The best in Hilo!
M.S.
Jan 20, 2024
The customer service is outstanding! Always so friendly, knowledgeable and courteous.
Anonymous
Jan 11, 2024
Staff was very friendly, service was quick, and the services offered were clearly explained to me
sallipeb
Jan 02, 2024
Associate was very friendly and pleasant.
Tom Kowalski
Dec 30, 2023
It was a great experience!
Dj
Dec 22, 2023
Always friendly and accommodating.
Hula Hulas
Dec 11, 2023
Everyone is friendly and professional. Wait is minimal and no issues.
Glen y.
Dec 11, 2023
Highly qualified n very friendly service
P T F I
Dec 05, 2023
The people at Midas were excellent. They treated me with the upmost respect and did the most fantastic job that I’ve ever experienced with a Midas operation before Mahalo.
Jimbo
Dec 05, 2023
Sean is a knowledgeable professional manager with lots of Aloha. Lori is kind and helpful with lots of Aloha. Workers are kind, efficent, and knowledgeable. I refer as much customers to Midas to help their buisness grow in Hawaii (Big Island Hilo).
Colleen P
Dec 04, 2023
Calling for an appointment is no problem they give you options on what day you would like. The staff is super professional and very friendly! I wouldn't go anywhere else to have my car worked on.
Bruce M
Dec 01, 2023
Immediate service upon arrival
Dale808
Nov 27, 2023
Everything is all good... It is now label as my go to auto shop ... Whenever I get problems... Need to fix on my truck.. Highly recommend to others to go check hem out..
Leah M
Nov 18, 2023
The associates are friendly and knowledgeable. They remember me and my car.
Morgan S
Nov 10, 2023
Lori...the lady at the desk, is always helpful, friendly and accommodating. She's like a friend. I am physically unstable on my feet and she holds the door for me and makes sure my car is brought around to the space in the curb where I can access my car easily. She's the BEST. The technicians are efficient and don't waste time chatting or taking unnecessary breaks and are very pleasant. Their clothing (uniforms?) are always neat and clean. The whole place is neat and clean!
EO
Nov 06, 2023
Lori & Shawn have been wonderful all these yrs
Hilo Used Car
Nov 04, 2023
The online appointment scheduling was great, the attendant was very kind to call and verify the appointment (working around a parade route). The oil service was just fine. I had no problem with the staff and the work, all 5 stars. Where I ran into a hiccup was regarding additional work which was offered. She was very straightforward, educating and kind, but the price she gave me was very high to replace tires and struts. I'm not saying it's a cheap job, but when I did some research and got other quotes I found one for almost half what she proposed at an equally well known/respected location. And when the beginning quote is in the thousands... that makes a significant difference. Again, I don't consider this a staff problem, they did great and I appreciate being apprised of the urgent/impending repair.
Honokaa resident
Nov 03, 2023
Repaired a flat tire on a busy Friday afternoon. Went to have a bite to eat, gone just over half hour. Came back the repair was complete, they also put the tire back on the car. Was blown away with the service.
Elvyra
Nov 02, 2023
Thank you to Lori and the team at Hilo Midas, they make dropping off my vehicle easy and i know my vehicle is well taken cared of.
Yama
Oct 25, 2023
communication was well done, when requested for a repair quote. they took the time to send it through my email, it was done real quick and repair was done one time
Justin C.
Oct 02, 2023
I paid for a brake inspection. The Midas associate was unable to explain the reason why parts needed to be replaced. They wariness 7-10 days to order replacement parts. I took the vehicle to another shop which completed brake repairs that same afternoon. The Midas estimate was overstated by $1,500 in unnecessary parts and labor.
Cham k
Sep 26, 2023
The staff at down town Hilo Midas was absolutely amazing, such a friendly attitude and the attentive soon as I walked in the male associate was nice and very helpful especially with not having an appointment they were able to help me and fast and the lady who helped get all my information documented in the system was very nice and helpful.I expressed to them that their positive attitudes really made my day Thank you again!
Going elsewhere
Sep 14, 2023
Return parts without having to be asked.
Morgan S
Sep 11, 2023
Lori took me in even though I didn't have an appointment. I had a "low tire" light indicator and my windsheild wiper was acting odd while I was in Hilo...30 miles from home on a very rainy day. It all happened suddenly and made me nervous. I called Lori at Midas Hilo and even though the shop was shorthanded that day she said she'd pencil me in and check with the guys when they came in from lunch. Since the issues were relatively minor they were able to fix everything very quickly and I was in and out in about a half hour. I LOVE Midas Hilo. It's my go-to place for maintenance and safety checks.
Earl K. F.
Sep 09, 2023
Great people to do my service they showed me they knew what they were doing.
Al g
Sep 09, 2023
The staff kept me informed of the job
Aunty Ipo
Sep 05, 2023
I love taking my vehicle to Midas. Sean is awesome and so are the staff! Midas is the only place that makes me feel safe and comfortable on the road. Mahalo nui!
Sawdog14
Sep 04, 2023
Had an unexpected blowout on a tire. They had the right size for my car and explained that they’re discontinued. And told me what to get for the new size
Ian
Aug 30, 2023
The people over at Midas were very professional with what needs to be done and were quick when it comes down to it, the manager Sean or Shawn was very professional and very courteous
Mikele K.
Aug 29, 2023
Friendly and very helpful staff
Wilikea
Aug 26, 2023
Great customer service!! Great experience, will be back.
rebeli
Aug 22, 2023
Customer service was excellent, timing was great, everything explained properly.
Jeanie
Aug 21, 2023
I was able to schedule an appointment easily . Prompt service and great experience, friendly service.
RB
Aug 18, 2023
Staff was quick & precise about my car service.
Celeste K.
Aug 17, 2023
The associate who helped me directed me to the DMV so I could get a replacement for my current registration so I could get my safety check completed. She was very clear explaining the inspection of my vehicle by the serviceman. She was friendly and efficient.
John V
Aug 03, 2023
Shawn and Laurie are so polite and accommodating...An asset to Midas.
Jack J.
Aug 02, 2023
Great customer service, and work completed in a timely matter
Lopaka A.
Jul 13, 2023
Convenient location, courtesy receptionist. On line appointments and quick confirmation.
Charisse V
Jul 11, 2023
Lori at the front desk was so very kind and knowledgeable. Sean the manager was honest, kind and also very knowledgeable. It was the best service I have ever had at a repair shop. Thank you Midas and thank you Lori, and Sean!!
Mama Dee....
Jul 05, 2023
Shawn was very helpful.. kind ... explain every problem car had after mechanic took very slowly on examining car breaks.... very satisfied on the work done to get breaks working 100% better .... Ty for awesome workers.... 🙏
Stephanie J
Jun 22, 2023
Always great customer service
Sleiman
Jun 16, 2023
Excellent service from Sean
Anonymous
Jun 15, 2023
The best can be
BW
Jun 13, 2023
Sean is the best!
Marlene R.
May 26, 2023
The ease of scheduling, the tires I needed, no waiting long, the price was so affordable and the friendliness was a great experience!! I’m sure I’ll buy my next tires again from Midas!! Better than Firestone!! Thank You So Much!!
Jocelyn
May 23, 2023
Overall people are nice and friendly. I like to go to Midas to have my car fixed. The price is reasonable. I purchased 4tires from them and have my wiper change and oil changed at a different times. I just dropped my car and walk to the gym. Highly recommend this place.
Jack J.
May 17, 2023
Very competent staff and work completed
Roberta P
May 12, 2023
Thank you for making my experiences with Midas so easy. Lori makes scheduling my appointments so easy. Sean also made dropping off my car simple, I just dropped it off and come back at my convenience.
Rene
May 10, 2023
Sean, Laurie and the gang at the Hilo location treat me like an old friend; friendly, accommodating and honest.
Carrick A
May 10, 2023
Friendly service was awesome, highly recommended. Thank you
David U
May 09, 2023
I was able to easily make an appointment for my servicing. When I arrived I was greeted right away and paperwork was completed rapidly. My vehicle was taken in for the service within minutes, and the work was completed quickly. Check-out was very easy. I was incredibly happy that my service was started as scheduled and completed quickly. I will definitely be returning for future service.
Momi
May 06, 2023
Sean at the Hilo Hawai’i location is trust worthy and really knows his stuff…. I specifically request for him when it comes to my vehicle. He has been taking care of my vehicle and myself X 10 years now… and Lori is an amazing office clerk… always so friendly and helpful… they have an amazing team at the Hilo Hawai’i location… will not go anywhere else🙏🤙🌺
RB
Apr 29, 2023
Fast service, great hospitality!
Jessie G
Apr 25, 2023
They are all very professional wIth customer service!
Shan S
Apr 22, 2023
Customer service. #1 polite, professional and just plain awesome
Kim Lynn
Apr 19, 2023
Mahalo nui e Sean! You were super helpful with letting me know about the services being performed on my car that day, and also thank you for printing out past Midas services and giving me advice on some upcoming services that I am due for.
Aloha
Apr 18, 2023
It was completed in a efficient matter of time.
C
Apr 11, 2023
Service representatives very attentive and professional.
Kinikia🦉
Apr 06, 2023
The personal customer care is Excellent & Service was also Excellent‼️Lori & Sean are extremely knowledgeable, helpful & kind helping me with everything start to finish😎I’m very grateful for their help & care🌺Mahalo, CE🦉
Lava
Apr 06, 2023
I had a flat tire and was in need of replacing all tires. Called Midas while waiting for roadside assistance and found that tires were in stock and service could be done right away.
ron
Apr 04, 2023
Quick friendly knowledgeable service.
JV
Mar 31, 2023
Sean the Hilo store Manager is a great asset to Midas.. Laurie the receptionist is also an asset. They are both very respectful ...JohnVeneri
G & S
Mar 23, 2023
We had to make a last minute appointment to purchase and install a new battery. The team was very accommodating and sensitive to our needs. We were in and out faster than we could drink our grande coffee.
DM
Mar 22, 2023
Very friendly service. They went out of their way to make things easier for me.
MiikeD
Mar 21, 2023
Everyone worked as a team!!!!
Jason O
Mar 15, 2023
Job was completed quickly, friendly staff
Chris H
Mar 14, 2023
Drop off was easy and the communication during the process was excellent. They were sure to call to discuss the repairs needed, options for tires and costs before repairs were started.
Strictly Shore Casting
Mar 11, 2023
Called for a same day wheel alignment. They got me in and it was a Saturday. They explained how many cars needed alignment and I seen my truck go on the rack within 15 minutes. Took them under 1hr to do it including the test drive and giving my concerns as I added new Upper control arms. Also previous alignment left my steering wheel not straight. They fixed that as well. Very please and now it drives straight
K. Sato
Mar 07, 2023
Everything was well explained and promptly done. Staff were absolutely friendly and helpful!
Diverdude
Mar 01, 2023
It was the way business is to be conducted.
sad driver
Feb 28, 2023
My car has been there 3 x for brake service. Each time the cost was hundreds of dollars. The *Supposed* warranty is worthless and useless. WHY work is done SO POORLY that it requires more and more visits is really disgusting. Everyone I know and speak to has been advised to N E V E R go to Midas. My vehicle is used only on paved city streets, and all maintenance is done in a timely manner.
Jn
Feb 18, 2023
Ease of appointment and honesty of the staff. Matter was handled quick & professionally. Everyone was friendly and honest. I felt I knew what was going on-start to finish
Chelsea O.
Feb 16, 2023
I only take my car to them to get serviced. I took it somewhere else once and was not satisfied with Customer Service. Once I took it to Midas I never went anywhere else. They are so kind. They are always my 1st choice.
Korizma
Feb 15, 2023
They the best
DWY
Feb 15, 2023
Sean was friendly and informative.
Iris
Feb 08, 2023
Always friendly and efficient staff
Jessie
Feb 07, 2023
Everyone was really nice,comnunicated clearly and made sure I understood what was happening. Made sure I knew the seriousiness my car was in.
Kathryn K
Jan 25, 2023
The man at the front desk was efficient and friendly. I was checked in quickly and the car alignment was completed in slightly under an hour, quicker than I expected. I would recommend Midas for this service.
Diana
Jan 24, 2023
Went in for brake service and attendant was knowledgeable about my car type
Colleen P
Jan 17, 2023
Staff was wonderful,friendly and the service was excellent!
Tim O
Jan 16, 2023
I'm always able to make an appointment with Midas, Hilo. The manager is very helpful and I trust him. The workmanship is great! Never had problems with them.
crxsti7
Jan 11, 2023
Fixing and servicing what needed to be done and w/o just "padding" the deal with needless service or repairs.
Kris V
Jan 10, 2023
1) The associates were wonderful, kind and friendly. 2) the store is run professionally 3) love the location4) very clean garage
Taco
Jan 07, 2023
Fast, knowledgeable and honest mechanic (Mark K). This is the reason I return to have my truck serviced/repairs.
CC
Dec 30, 2022
Excellent customer service, great work
Jeffi
Dec 24, 2022
I was highly satisfied because making the appointment was easy also while dropping off my vehicle it didn’t take too long. Lori had the paperwork ready and explained about the price of the wheel alignment. The service was done before the promised time and the technician did a great job.
Atucker
Dec 22, 2022
Quick and efficient. Kind staff
Leah M
Dec 16, 2022
They were able to fit me in timely and address my needs
JC
Dec 16, 2022
The team at Midas in Hilo was amazing. My car broke down on the highway and they were the only ones willing to take my car at such short notice. I honestly don’t know what I would have done if it weren’t for them! Not only were they a lifesaver but everyone was so friendly, attentive, and helpful. My family and I are switching to Midas for good. We are so grateful.
KatieK
Dec 14, 2022
Every time we have gone to Midas for any type of service, we have been blown away by the great service. They make you feel like old friends and never feel like you're being oversold.
Piliana
Dec 13, 2022
Sean was very professional.
diy
Dec 09, 2022
charge fair prices. i was quoted $2600 for a water pump change. the upcharge on the part alone was hundreds of dollars. i did this job myself at home with a youtube video. took 3 hours and $100
James D.
Dec 01, 2022
I was scheduled for a 10:30am appointment for a simple oil change and I did not receive my vehicle until after 2:30pm. I was told the appointment would take an hour to an hour and a half. My time is valuable and was not happy with having to wait so long to get my vehicle.
Sharon V
Nov 30, 2022
Courteous employees. Prompt service. Options for me to choose from. Good pricing. Lifetime guarantee for product purchases. Great location, next to Starbucks. Outdoor seating.
Gretch4short
Nov 28, 2022
They fixed my car in 2 days after my dad had been working on it over 3 months. They returned the parts my dad asked back for.Lori(?) at the desk was great with communication and answering all my sometimes ridiculous questions
Superior
Nov 26, 2022
We paid $1500 for a brake job…only for it to fail in less then a year.Warranty only covers parts but had to pay almost $500 for labor to replace a part that they should have caught the first time they we’re in there . Only if you bring it in 90 days or less then it’s covered. So if it fails every 120 days , you’ll pay also $2000 in a year again for the same thing..I paid labor for a working part the first time !
Amanda
Nov 25, 2022
Super accommodating staff! I got a flat tire in the morning and needed a replacement the day after Thanksgiving. When I called asking if I could come in with no appointment the girl on the phone was super friendly and got me set up for that afternoon. I was able to leave my car on my lunch break and by the time I was done with work they had finished my service and gave me a call that it was ready. They even put my spare tire back in my trunk compartment for me. No hassle, fair prices, friendly staff & my stress was gone.
Tone
Nov 19, 2022
Honest service
CharG
Nov 18, 2022
Pleasant, informed staffEfficient visitShort wait for vehicle
Lehua T
Nov 16, 2022
I was satisfied with BOTH my visits for me and my husbands truck. They got us in quick. Customer service was excellent, great attitude. And our trucks were both finish in a very amazing timely matter. Perfect. Mahalo everyone 🤙🏽
Doc R
Nov 15, 2022
They were done with service in half the projected time , and they accommodated a place to park my trailer during the service
Erica A
Nov 09, 2022
My car wouldn't start on my busy day. I called Midas, spoke with Sean.. he said bring it in and they would do a diagnostic test on my vehicle as soon as I got there. He was true to his word, once we finally charged my battery enough to drive it... drove right to Midas and was handled within minutes of being there. Sean is AmAzING!!!
BruceM
Nov 02, 2022
Great management staff! I have known them for years and they have handled all of our cars and those of our kids.
Geoff
Oct 18, 2022
It’s challenging to find a good experienced shop these days that is very responsible priced
Jack J
Oct 17, 2022
Good job, good service, good people.
Anonymous
Oct 14, 2022
Sean was a good salesman and worker also tire guys was quick like lightning
Uncle Gabe
Oct 11, 2022
Professionalism, timely, friendly.
John V
Oct 07, 2022
The manager Sean is always friendly and accommodating. Always very professional and explained everything to the T.He is an asset to Midas!
Jim
Oct 05, 2022
Ease of scheduling; no problems or issues during scheduling or while vehicle being serviced; friendly/professional staff; work done in a very timely manner.
LEE, J
Sep 29, 2022
great service and they were quick.
Ty Mcfly
Sep 23, 2022
Everyone over at Hilo Midas was great! Super friendly, fast and helpful! Lori and Sean really know their stuff! Also Nestor and Mark really made what would of been a bad experience, Great!!! Big Mahalo 🤙🏼 definitely going back
Lei B
Sep 23, 2022
The staff was friendly and very nice. I greatly appreciated that they took me to work after I dropped off my car. They explained the issues they found with my car and which items were necessary to pass safety check.
Al gutierrez
Sep 22, 2022
I've been bringing my vehicle to midas service since I March of 2021 the service personnel are always helpful they get me in and out
Bruce M
Sep 15, 2022
Sean. Lori, and the team have been helpful for years. They tell me exactly what I need for my older cars and what is not critical. Some shops want the customers to spend more than the car is worth!
Shan J
Sep 15, 2022
Timely manner from when I booked appointment to the finish. The response time was excellent, and the sales woman was friendly and answered all of my concerns.
Elisa
Sep 08, 2022
Wonderful customer service
MCarvalho
Sep 06, 2022
Sean at Midas Hilo is great! Always knowledgeable and friendly.
Linda H
Sep 01, 2022
Everybody is friendly and I am used to that place already.
Adele
Aug 31, 2022
I just dropped by to get my muffler replaced I misplaced the name of the office gentleman that helped me but you can look up his name he is an excellent employee and has the best customer service that I have received in a while you are very lucky to have him employed by you.
Mark
Aug 27, 2022
Lori and the guys did a great job
Toshi t
Aug 16, 2022
I had a flat tire and it was changed quickly. Cost and method of payment explained.
Katie K
Aug 12, 2022
Everyone we spoke to at Midas was extremely friendly and ready to help. Laurie at the front helped us make sure we had all we needed for registering our vehicles in Hawaii! Mahalo Midas.
Jessie
Aug 11, 2022
Everything was swift and quick.
LynneC
Aug 11, 2022
I had a tire going flat from a nail. I pulled into Midas and they were awesome, got me right in and fixed my tire. I was on my way in 45 minutes. They were all wonderful.
Keith M
Aug 08, 2022
had the battery I needed, and performed the installation of it quickly. Also added on inspection which went fast.
Steph J
Jul 21, 2022
Always excellent customer service
Star A
Jul 21, 2022
Friendly quick service. Did not wait long to receive an appointment.
Pimarine
Jul 20, 2022
Big shout out to Sean. Thanks for all your help. You made this situation quick and easy. I really appreciate it.
The Lees
Jul 19, 2022
Customer service was excellent! Everything they told us came out true-- price, length of time. and i was able to get my car scheduled exactly when i wanted to! I called Friday afternoon and was able to get my car in on Tuesday morning!
pke
Jul 19, 2022
Everything was professionally addressed; explained; and follow through was impeccable. Everyone was pleasant and cordial to work with. Mahalo
Anonymous
Jul 18, 2022
Same day appointment, attention to detail, fast and efficient. Mahalo Shawn and Hilo Midas team!
Yolanda
Jul 13, 2022
Friendly competent service.
Lynn F.
Jul 05, 2022
The people were very friendly and efficient. I was out of there in less than 1/2 hour. Excellent customer service. Easy to make an appointment very professional staff. I will be back
pvt_LT
Jun 29, 2022
Staff were very friendly and lets customer know ahead of time how much each service cost. They call back right away when you need to.
LA
Jun 25, 2022
Tech was very efficient in completing inspection and service. Sean explained the findings very well. Work completed in a timely manner.
Colleen P
Jun 22, 2022
The staff was professional and helpful.
Chelsea Fuapau
Jun 18, 2022
They were very informative with the step by step process of doing my Brakes and the importance of fixing it as soon as you hear any kind of sound
jmy
Jun 04, 2022
Friendly, professional staff; no problems or issues scheduling the appointment; service completed in a timely manner.
Bradley B
May 23, 2022
Great customer service and communication. Gave me the piece of mind one would hope for and great advice on when I should look into changing my breaks out. They were not pushy or tried any high pressure sales. 10/10
Theresa D
May 23, 2022
The staff and front desk associate Laura was very friendly, thorough. The establishment was very clean. I definitely will be bringing my 2015 kia soul back.
MCarvalho
May 23, 2022
Everyone is kind and professional. They made me feel welcome and offered suggestions for improvements on my car. I will be returning.
LaurenG
Apr 22, 2022
The staff went above and beyond to help us get our vehicle that we had just shipped to the island safety checked.
Gardner D.
Apr 22, 2022
Convenience. I like the staff. Location is great. Speedy service.
Steven T.
Apr 22, 2022
Employees are very cordial, knowledgeable and helpful.
Kolea
Apr 18, 2022
Replaced defective battery. Eliminated stressful problem. Changed oil, rotated and balanced 4 tires. Reasonable turnaround and price for services provided. Customer for years.
Mel
Apr 09, 2022
Very easy to schedule an appointment, convenient, and fast, friendly service!
Allen
Apr 09, 2022
Friendly staff
...
Apr 05, 2022
The tech stated after the initial call that my lug nut was missing and the stud was stripped. I feel like he should have informed me before touching the vehicle because it seems like it could possibly have happened when he removed my tire. I had recently changed my brakes and the lug nut was put back on afterwards and the stud was not stripped so seems a little opportunistic to me. I did not pay to have it replaced and repaired as the price to do so was well above the cost to purchase the part and do so myself.
Larry B
Apr 05, 2022
Great customer service, fast apt
Anonymous
Mar 24, 2022
Service manager was organized and took excellent care of my car.
NF
Mar 24, 2022
Sean was awesome and helpful
Shane
Mar 24, 2022
Always excellent service when I visit and great communication with Sean.
K-K
Mar 24, 2022
They are always friendly and courteous. Easy to schedule appointments. Before I walk in the door, they have the paperwork ready for me and my vehicle is serviced right away. The service time is reasonable. I trust them with my vehicle. Great people!
Danny
Mar 23, 2022
The rep is easy to deal with.
Jessica S.
Mar 21, 2022
Sean and crew from the Hilo Midas shop are always helpful, courteous, and provide the most excellent customer service each time I bring my vehicle in for service. Thank you!
kokopedal
Mar 16, 2022
Good price, great service, work completed on time as promised
Chyna
Mar 15, 2022
Fast and very efficient. This was a new used car, we bring all our cars here because wevtrust Midas to help us with whatever the problem may be. We trust their diagnostic abilities implicitly
Marc and Diane
Mar 11, 2022
I brought my vehicle for a safety check, but did not have an appointment. I was told at the time of my visit that the earliest scheduled appointment would not be until the following week. I expressed to the lady taking my information that I was hoping to get it done today so that I could register my vehicle, as my registration had expired. The service agent behind the counter next to the lady told the woman that he would skip his lunch and take care of my car inspection for me! I cannot even begin to tell how truly grateful I was! The team you have at the Kilauea Midas deserve to be recognized for their professionalism and their dedicated service to the customer! Thank you so much for your kindness, you truly exhibit the best of humanity!Aloha,Marc and Diane CotterHilo, Hawaii
RAN
Mar 09, 2022
no appointment, said they would look at my problem in-between other customers. went for 30 minute walk, returned they had checked it out for a test drive to confirm the problem. 10 minutes after our return problem fixed. great service
Aunty Shirley T
Mar 09, 2022
Friendly , attentive, and always polite. They also remember me and my vehicles
David W.
Mar 04, 2022
Midas took care if a problem with one of my wheels that another business could not.
Robert Arial
Mar 02, 2022
It was not a long wait the manger was very nice and helpful. The place is very clean too
Bruce M
Feb 24, 2022
Sean and Laurie are honest and clearly explain options. I have been a customer of Midas Hilo for decades.
Michael
Feb 22, 2022
I’ve had a few repairs done in these past few months and I’m always happy with my service and visits which makes me come back. Staff in office and technicians outside always do their job in a professional way. Hilo,HI 96720
andy a
Feb 18, 2022
I'd got my dates wrong by a day. The technician who did my safety check finished his lunch break early so I didn't have to stick around for an hour and a half. Very happy with this.
James Y.
Feb 18, 2022
No problems or issues scheduling or during service; friendly and professional staff; good communication.
Alan B.
Feb 15, 2022
Great job ! Front desk did a super job very nice people work done in a timely manner!
Clyde J.
Jan 20, 2022
Right On
Colleen P.
Jan 11, 2022
"Midas is awesome...I called for a saftey check and they took me in the very day! Staff is helpful,friendly and professional!"
Dion S.
Nov 17, 2021
"From my first call to inquire about their services to picking up my key after the work is done, they were so nice and professional. I would send all my friends and family here..."
Ann M.
Nov 05, 2021
Good job
John V.
Oct 23, 2021
Midas did a fantastic job on my car inspection !Quick and easy!
Darryl T.
Sep 02, 2021
"Shawn was a pure professional, Mahalo for making this a positive experience!!!!"
Morgan S.
Jul 29, 2021
"A few weeks ago, Midas Hilo fixed my car's air conditioner. Lori saved me money by finding a part locally rather than having it shipped in. A couple of weeks later, as I was pulling out of my carport, a belt broke and I had to call a tow truck. I called Mi"
Anne F.
May 14, 2021
Midas was fully booked and short staffed. They squeezed my tire puncture in between jobs. I got the tire back the same day. And they remounted it. I really appreciated that. I have always found this location to give great service and have pleasant people w
Daryl O.
Apr 02, 2021
Mahalo?s for a great professional and personable experience every time I come in. From the counter help to the technician it?s always a pleasure! \m/ \m/
Roxanne R.
Feb 11, 2021
"Excellent customer service! Thank you for the fast, friendly & efficient service. Will highly recommend to others!"
anonymous
Jan 25, 2021
Excellent work, they got my alignment done just right. And got my tires balanced.
anonymous
Jan 23, 2021
They got to work asap check the car out fixed everything and away I went with a great job completed
anonymous
Jan 02, 2021
They service my vehicle well. As long they did the job right with honesty I'm fine with that.
Ruth B.
Nov 27, 2020
"Front Driver and Passenger caliper replaced brake fluid flushed, excellent service. "
Patrick R.
Nov 24, 2020
"Very courteous staff. Knowledgeable. They were concerned about my needs. Store was clean, and they were very covid conscious "
Larry B.
Nov 22, 2020
Great customer service and fast service.
anonymous
Oct 29, 2020
Was told that I needed to replace my wipers to pass inspection. My wipers were less than a year old and were premium Rain-x. I agreed, since I really didnt have any other option, and now 2 weeks later the new wipers are junk. Feel like I was sold something I didnt want or need. On the other hand, they got me in quickly and the staff was very friendly. I probably will not return.
Shannon S.
Sep 29, 2020
The crew at Midas have been very helpful and professional. I have been using Midas for about a year now and I have really enjoyed the service I have received so far.
anonymous
Sep 20, 2020
Quick and professional, friendly and curtious
anonymous
Aug 22, 2020
Very professional and got my vehicle in same day and out same day.
Kas M.
Aug 21, 2020
"Thank You For Taking Me In At Such Short Notice.Luckily, my office is close by. Please ask for Shawn & Nestor...Friendly, Informative, and Credible. ???Oil change & safety check done within *2 hours during this pandemic.Mahalo!??"
anonymous
Aug 11, 2020
friendly staff, and trusted services
anonymous
Jul 27, 2020
Always friendly and helpful staff. I recommend Midas to everybody
anonymous
Jun 15, 2020
Service is Awesome, friendly face as you walk-in and they take good care as you are waiting for your car /auto.
Gene I.
Jun 03, 2020
VERY PRICEY!!!
anonymous
Jun 03, 2020
Awesome Fast Service & Customer care great! Lifetime guarantee is Awesome
Cynthia G.
Apr 14, 2020
"Trust Midas, are you kidding. Everyone who moves to Hilo, HI Midas tries to take advantage of them. I went to Midas to get my car inspected, they charged me $400, they said I had a loose ball joint? They are not suppose to put a vehicle on the rack. I wen"
Kerry S.
Apr 02, 2020
Great service
Pryce B.
Apr 02, 2020
Had my truck inspection done and ready lickety split. Would definitely recommend service here and will be going again for future service. Thank you.
Gary K.
Mar 24, 2020
My safety check was done and completed according to the estimate given when I dropped off my van.
Jimmy D.
Mar 10, 2020
0 stars for this place..brought my truck in for a brake change and tune up. Diagonstic fees $260 and they have not even done nothing..will never recommend this place to anyone.
anonymous
Feb 11, 2020
Good and fast. About 30 min
Daryl O.
Feb 01, 2020
Friendly knowledgeable staff. Always a good experience at Hilo Midas.
Brian M.
Jan 31, 2020
Great service & Great Staff! B
James P.
Jan 31, 2020
Prompt service. Knowledgeable personal in the front office and great service. I will recommend to my friends to consider Midas for there next automotive service needs
anonymous
Jan 31, 2020
Midas seems to have done good work. Personable, helpful staff. Then tried to hustle me for $2000 more repairs...
Paul A.
Jan 19, 2020
I am amazed that you could do my safety inspection on the spot. Bravo Midas
anonymous
Dec 29, 2019
They always seem to do a great job. I have no problem.
Skiper T.
Dec 06, 2019
A little bit high price 800 for a tail pipe and muffler they gave me a quote or 1400 for original and would have to order and wait 3 weeks other places said about 500 muffler was bad and loud so I paid the price because they did it right away
anonymous
Nov 22, 2019
I was kept informed of the program and the bill is what they quoted Thanks
Don B.
Nov 09, 2019
none
Elmer V.
Oct 22, 2019
THANKYOU SO MUCH FOR YOU GREAT SERVICE THE MANAGER WAS VERY HELPFUL I USELY GO TO GOOD YEARS BUT THEY DIDN'T HAVE MY TIRE SIZE BUT THEY DIDN'T BOTHER TO HELP ME AND MIDAS MANAGER DID THEY WERE OUT OF MY TIRE TOO AT MIDAS BUT THE MANAGER TOOK THE
Ryan B.
Oct 08, 2019
I had a flat tire and they got me in and out within an hour. They were friendly and very helpful.
anonymous
Sep 30, 2019
I Always go to this Midas
Gary S.
Sep 29, 2019
"I had my front end work on, lower ball joint and upper control arm. I was told it would take 3-4 hours and it took for hours to complete the work. Good fast service."
Gloria G.
Sep 22, 2019
Midas was very through in the care if my vehicle I highly recommend anyone to Midas
Dale S.
Sep 19, 2019
I felt the half hr labor was a total waste of my money actually I felt ripped off I took care of my problem at home in 15 min I know for sure that nothing was done or else my problem would have been solved plus the estimate on the brake job was ridiculas n
Fumie K.
Sep 18, 2019
"Bought my car in for a courtesy check & safety check, technician Mike noticed my water pump leaking, glad he caught that before it caused any more damage (blown head gasket). Great customer service everytime I go there, they really are a touch better tha"
Fumie K.
Sep 18, 2019
"Brought my Toyota in for a safety check, & the tech saw my water pump leaking. Didn't know anything was wrong but glad Mike caught that before it caused any more damage (blown head gasket). Great customer service always, they really are a touch better tha"
Gloria G.
Sep 11, 2019
Two other places were clueless to car problem but Midas had it all together thank you very much for a great job today n my car keeping it another 15 years...!!!
Jon W.
Sep 06, 2019
"quick service, nice friendly polite service people. Found and fixed problem quickly, thank you, would not hesitate to visit them again"
Brian M.
Aug 28, 2019
did a great job & needed return fast for just starting back at school. mahalo B
Kaleo K.
Aug 13, 2019
The management and crew take the extra steps to care for your vehicle as if it were their own. They explain their recommendations and the reasons for them. They provide quick professional service. I?d recommend them to anyone looking for services for th
David S.
Jul 10, 2019
The Hilo Midas ship has the best customer service I have ever experienced in an auto repair shop. Each member of the team went out of their way to make sure that I was 100% satisfied with the price and service that was done to my van. Midas must be a ver
Kaleo K.
Jun 22, 2019
Great customer service with little wait time! Mahalo!
Douglas C.
Jun 19, 2019
They did a good job finding a problem with the fuel system and fixing it.
anonymous
Jun 18, 2019
I got my tires rotated as well as an oil change for $54 bucks!
Clyde N.
Jun 08, 2019
Quick and efficient! Happy customer!
Jack O.
Jun 06, 2019
very professonal
Seth J.
Jun 06, 2019
"The staff was professional, friendly and efficient. When it came time to perform service on my vehicle they were again efficient and knowledgeable. I would recommend them 10/10"
Paco M.
May 19, 2019
Had an appointment for an oil change. Dropped it off early they took it in early and finished very fast. Customer service was great.
Robert A.
May 09, 2019
Polite people work there. See your next year. Thanks.
An O.
May 05, 2019
"Sean is THE BEST! Quality customer service with a smile. Tia is a good addition to the office. I recommend this location even to people I don't know, especially women. Sean doesn't take advantage of women, in fact helps us to understand and advise us on ou"
Lori A.
May 03, 2019
Very good service received. Will definitely be back to take care of my car needs. Manager Sean is a great & easy person to work with.
anonymous
Apr 27, 2019
Good job on doing my alignment!! Changed rack and pinion, front struts, rear shocks, ball joints, lower control arms, inner and outer tie rod ends, sway bar links, strut mounts, tema 4x4 lift kit (leveling kit), camber bolts (front), brake hoses (front).
Marguerite H.
Apr 11, 2019
Office was courteous and did the best they could. Mechanic got my car seat dirty. I cleaned it later.
Tarek S.
Apr 01, 2019
Charged for full replacement of front and rear breaks on the truck at (Hilo Midas). Failed in less than a year with all kinds of problems . Had to go elsewhere to have it repaired .
anonymous
Mar 27, 2019
Courteous and through inspection saved me from serious accident or injury. Very glad I went there.
anonymous
Mar 25, 2019
The employees at Midas were friendly, but recommended services that my car doesnt need, for high prices.
Daniel T.
Mar 22, 2019
processing staff at reception are exceptionally courteous and well informed. Good follow-through and good recollection of my previous visits.
Jessica T.
Mar 21, 2019
"I recently purchased tires, brake work, and an oil change from Midas. I'm a happy customer because the shop kept in contact with me to update me on service, and I was able to get it all done in one day. Additionally, they provided a courtesy check of addit"
Courtney H.
Mar 07, 2019
"Service was faster than expected and done correctly w/o staff trying to upsell replacement wiper blades etc. I was just not happy with the excessive $12 ""shop supplies"" charge/fee for this oil change. This seems to negate the ""savings"" impact of the coup"
Stephanie J.
Mar 01, 2019
Year after Year .. GREAT CUSTOMER SERVICE
Allan G.
Feb 19, 2019
"Chief Sean Uegi and his team have always been courteous, helpful, and professional.This past visit was caused by a leaking radiator, and was fixed in one day--and the car runs smoothly now.I always feel welcome, and trust Sean, unconditionally. Give hi"
Juan B.
Feb 19, 2019
"Midas in Hilo has earned my repeat business with their excellent and timely customer service, quality vehicle repair and maintenance, and their competitive prices."
anonymous
Feb 10, 2019
$19.99 charged for diagnosis. They somehow added $3.00 to this. Work was done to change center support bearing. Again they added $67.20 MORE for shop supply. I guess$ 310 labor for 3 hours wasn't enough. NEVER AGAIN WHAT A RIP OFF.
Peter M.
Jan 25, 2019
Arrived early and was immediately accommodated.
BJ H.
Jan 22, 2019
"Great and fast service. Receptionist was very helpful, excellent service was given by her. I would recommend anyone I know to your service. "
anonymous
Jan 19, 2019
Met my needs in servicing my car with quality customer service.
Kristin L.
Jan 12, 2019
I don?t like it when I need car work done. But I LOVE going to the Kilauea Avenue location when I need to have it done! Sean is a really nice manager to work with. He always answers my questions and concerns honestly. I really appreciate everyone that work
Kamaka W.
Jan 12, 2019
Excellence
Nancy C.
Jan 07, 2019
Always good to know that going to any Midas will result in a positive experience - consistently. Mahalo for doing my safety inspection so quickly and on a same-day appointment.
anonymous
Dec 27, 2018
As always Sean and his team did an excellent job.
Anthony Q.
Dec 24, 2018
"They were Great, thank U 4 all Ur help!!!! Definitely Will B back!!"
Judy B.
Dec 23, 2018
Very good service
Rose M.
Dec 23, 2018
"I have never been anywhere where it took over 3 hours just to change the oil in my car I had a 2 pm appt and didn?t get out of there until after 5 pm. No reason for that. I get my car serviced every 3,000 Miles so I know that the wait is like to service a "
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Join the Midas team at 480 Kilauea Avenue, Hilo, HI, 96720
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Midas is one of the world's largest automotive service providers, including exhaust, brakes, steering, suspension, and maintenance services. Midas has more than 1200 franchise locations in the United States and Canada.
Midas is committed to earning our customers' trust by offering them the expertise, value, and responsiveness they expect every time they visit us.
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