The manager was very professional and accommodating when I get there early. Also very knowledgeable.
Associate Kevin was phenomenal! He provided exceptional customer service. He was attentive,sympathetic and empathetic to my situation and never made me feel uncomfortable. He answered every question I had with confidence and I left a happy, satisfied customer.Continue doing a great job in providing great customer service experience daily.Sincerely,Dana
The Manager Kevin Howell was so intelligent and very knowledgeable he answered all my questions while assisting staff and helping other customers to be a young gentleman he deserves a raise because he was so patient with everyone
This was my first time being there and they Treated me like they knew me very professional and keep me update on my time. I came in for a tire check they fixed it and explained to me the problem and answered all my concerns. They basically calmed my nerves and made my day.
Just a little slower than what was estimated!
The gentleman who helped me was very nice and helpful. I was given clear information of the services and was given updates along the way.
The staff is clearly highly knowledgeable of my issues (an old school gm needing maintenance), and was willing to be reasonable when I saw the bill showed a 300 percent markup on a part for who I know from past experience the supplier is quality but there is no way getting the part would be so costly for simple in town delivery (I had already checked online and it was in stock). The manager adjusted the price reasonably, and had me on schedule for repair no fuss for two days later, a easily 4-6 hour job. I was only disappointed the part is a 90 day warranty not 6 months or a year as I know a year to two is standard for the supplier, but given what is being repaired I understand a customer or few may have complained when it was actually a different part that needed serviced. Because I had a secondary issue that my main shop also refused to service, as some shops wish to specialize as what they find as easy work, I was pleased the pricing on the secondary maintenance being performed as I did not trust a third shop I used in the past to service it due to past experience. All together, so far so good. Waiting to see the job completed- will survey also at the completion.
This is my second time visiting this location. Everyone is kind and courteous, the pricing is transparent and the mechanics seem knowledgeable and explain everything to me.
The personal was very helpful and recommended things I need without making us feel uncomfortable with none issues with my vehicle. Honest factor is key with me. Just because people are there doesn’t mean they all can’t do it sometimes it is a time factor or access to the are that need working on where a lift is needed. So we appreciate honest workers.
I knew it was hard to get parts from my car but happy they were able to get them hard workers that everybody will work on my car
They found the problem that i have had checked twice in the past. They were able to locate the problem and give me a quick fix, and ordered the parts i needed for the permanent fix. Everyone was friendly and knowledgeable. I was in and out with no issues. Conveniently located and easy to schedule online.
The service, information, friendliness, explanation of the breakdown of parts needed, pricing was really great.Kevin was especially informative, knowledgeable and friendly.
The team alerted me on issues that were really dangerous on the vehicle . I just purchased it three days prior and I had my child with me . They called the dealership explained the issues to them and I feel like it helped with getting me a more reliable vehicle
I was very satisfied with the service I received that day. The the staff was very kind.
Very nice a d clean place
The customer service was excellent, the wait time was reasonable, and the price was fair.
When a service is requested and not completed TELL THE CUSTOMER.
The service is complete and the staff they are a nice people.
Kevin’s service was superb!
The manager was very proficient in what I was asking him and he showed a much welcome professionalism and courtesy towards me as a customer
Overall good service and friendly customer service
Kevin, Brandon and team were consistent with pricing. They found coupons and even provided curtsey services.
I inquired via the internet and a tech called me immediately after they opened for business. Once I arrived, the level of service was awesome, and his communications on the issue and resolution was above and beyond my expectations.
Keep your word! I planned this visit, ordered my tires, got the price I wanted and even got a reminder text/email. I was there on time but my tires weren’t there and what made matters worse, no one owned up to the mishap. The associate even tried to sell me another brand of tire at a higher price! I was very upset with my experience and this is my hometown Midas who provided t his poor service. I support my Gary business but this was hard to swallow
Representative was courteous and handled the computer issues as quickly as he could
Very friendly and very helpful with discounts
The store manager was very nice. And so was the mechanic who serviced my vehicle.
Steve the manager was very professional and kept me updated about my vehicle throughout the whole process. He listen to my requests and Joe who worked on my vehicle was extremely knowledgeable with my vehicle. I will from now on only being taking my car to be serviced there. I can't express how happy I am with the results as well. The honesty of these two gentlemen have made me a believer that honest people do still live in this world.
Friendliness and business personalities were all over the place
My wait time was less than 3 minutes they were finished in less than 45 minutes. Friendly service. Love the place. Will gladly go ag.
Good experience, improvement needed
Staff not completely aware of coupon offer and services connected. The technician left oily residue on steering wheel and exterior of vehicle.
Great service, professional, fast service even without an appointment, offered discount
i had an emergency with the brakes of my vehicle, the guys were very friendly and help me very quickly, offer me water while i waited, the waiting room and bathroom was very clean, explained the issues of my car and fix it, they even stayed after hours to finish my car
The Service Technicians did a great job in the amount of time they had given me.
Great communication and fast service. I brought my small baby with me and didn’t have to wait that long. Very clean since I was there last year and super nice and very informative. Great job.
Overall service was great.
Everything was explained to my satisfaction and Customer Service was awesome.
I recommend Midas Gary to anyone and everyone who needs car repair. They have Always gone above and beyond, I am a completely satisfied!!! Thank you!!!
Midas can do the job correctly when repairing the vehicle. I brought my vehicle 2 Midas 4 brake pads only. I didn’t have brake noise initially but after Midas changed the pads,I’m having intermittent noise on the front brakes. I took it back and the noise remained after a lube of the area around the pads and a $55.00 charge.
Efficient, and perfection! Neil was so caring, I could tell he really loves what he does. He did a great job and I will always ask for him for my future appointments. He is awesome!
Robert was extremely knowledgeable and helpful with answering all of my questions. I’m very pleased with the outcome of the service.
I have been a customer of Midas for about 6 years or maybe more. They have always been courteous and polite. They are also friendly. I can’t complain.
My car was just serviced yesterday when I got off work, haven't driving the car at all today to give an highly satisfied score 🙃
I called expecting to be told that there wouldn’t be any openings until Monday and instead was told I could come in right away. Steve was great and clear over the phone and in person.
The staff was very helpful and informative. They fixed several problems in a good amount of time. The manager Steve was friendly and polite. I would definitely recommend this location to others.
Did a diagnostic test gave me results and was very professional and helpful
Good fast and friendly service
The manager there was so understanding and courteous regarding a situation the a midas in Hobart put me In. He went beyond to satisfy me.
The service itself was great as a whole they could’ve told me all problems before paying
The cost is to Highmore my budget
The attendant was very accommodating. I didn't have an appointment, but he changed my oil. I didn't have a long wait and he explained the receipt in detail.
Went in for brake pad replacement and we found rear disc's were groved and corroded. They also found caliper pins needed lubricated. All of this was shown and explained to me. Thumbs up to supervisor and tech.
Very professional. The prices for synthetic oil change were reasonable. Staff was very nice with great communication and patience.
Midas are real good at fixing your car. I have been a customer for a long time. They always take care of my car.💯👍
They have always been nice and take good care of my car. The price is pretty good for the service that I receive.
I got my brakes done. Front rotors, front and back pads. It was done quickly.
The customer service was excellent. Please keep up the good work. Thank you
They got me right in without an appointment and the were quick as well as thorough.
I explained my issues with my car as well as previous work done by previous shop and the associate was able to clearly express how and what I needed to do to make my car run efficiently. A+ for professionalism A+ customer service
I felt that workers were trying to take advantage of me. They were not honest with me due to the problems that I was experiencing with my car.
Midas is the only place I really trust with my vehicle. They know my car, they’re super friendly & helpful, and they always get the job done in a timely manner. All of the staff have great communication.
I had a coupon through email and when I tried to pull it up it disappeared
Great customer service and very professional. I needed a new oil plug and they called and had one delivered for me within 20 minutes!
"I was in&out , I like the service but they could have offered me a courtesy check and oil change lil cheaper because after I got home received a email for a cheaper rate and courtesy check. But it's ok ill still b bk . Thank You "
"I have been going to this shop since my first vehicle while living in Gary over a year ago. This was actually two weeks before new ownership took over. The formal owner showed compassion and concern for my vehicle, along with my pockets, and I found that"
"Took my car there because the engine light, brake light and another light was on. Got the diagnostic test. Was told it was some sensors that needed replaced and a tuneup. Ok cool go ahead and do it. Go the next day to pick it up and $1400 later the lights "
"As we were traveling as a family for a quick get away we got a huge ***** in our tire and it was going down fast. The guys Deno and Brian were quick to get us in and patch us up. They were kind, considerate, and saved our day trip quickly. We couldn't have"
"I was driving through Gary, IN when my tire blew out, and when I pulled in to get it fixed, Deano went out of his way to get me back on the road. He tried to fix it first, and when that didn?t work, he made multiple calls to get the tire I needed. The leve"
Great service Jesse helped great
They are the best to me. Good people
"I went in to check my brakes. And the man in the front desk right away had a bad attitude, I asked for prices , he said he cant give me price till he checks the vehicle ,I asked if he can check my vehicle, long pause from him like he didn't want too. It wa"
"I cannot thank Erick and his coworker enough! They went above and beyond to help me when my truck broke on I80. They were kind, courteous, and honest. Although they were already booked full, they squeezed me in, fixed my truck and got me back on the road "
I had my vehicle repaired at this shop 2 months ago and every time I leave the check engine light comes back on and I have to keep bringing my truck back. They are understaffed and apparently not qualified to diagnose the problem. I will be taking my vehi
"This shop is clearly understaffed! If you are in need of a repair and you will need your vehicle back in a timely manner ""I DO NOT"" recommend this shop. I was told my repair would take 4 days and they have had my vehicle for over a week! A manager from ano"