Service was professional, friendly, and efficient.
Was in right away and they told me how to access coupons
Online appointment process was easy, and telephone acknowledgment for confirmation was very appreciated. The service was completed in a very timely manner, and the manager even provided a bottle of water while I waited which was appreciated. All technicians were friendly and efficient.
The crew went above and beyond to explain details and resolve
Knowledge, capability and personality of all employees at the Nikes, Michigan store.
Efficient, timely, affordable, and pointed out things to watch for and things that need fixing. Brandon and the staff were professional, knowledgeable, and courteous. Great service!
The service was great. The employees were very nice, and extremely helpful. Brandon, the manager was so helpful. He was caring when it came to my concerns about getting my vehicle back on the road. He was helpful in helping me with getting finance! Overall, the visit was excellent.
I felt like a situation where the post card was misleading. It had my personal information. Make and model and the last service visit, then advertised a sale price for synthetic blend oil, only to find out I used full synthetic oil and at a much higher cost. When I arrived my work order was complete and ready for my signature. I went to Midas because of the advertised price.
Brandon was very helpful in explaining what needed to be done. He kept me informed as the repair progressed.
The repair was done in the time promised and at a fair price. Everyone was easy to work with and I am confident in the quality of the repair. (I had a transmission mount replaced.)
Experienced technicians, explained issues found and services to be performed in a professional manner.
Needed a tire repaired. They said bring it right in, looked at it, stated it could be fixed and about what it would cost. They called me to talk about an option and the price, but it was not needed. They called when it was done, in only 2 hours, and for the original price. I was happy with the fast service and the explanation on why it needed repair, which is good for preventing future tire issues. Great service techs and manager, great service, fair price, I give them an A+
Courteous, efficient service. Notified of additional service needed. Made future appt. to address. Reasonable pricing, great service. Highly satisfied.
For some reason, Midas was unable to complete this service (replacement of front wheel bearings). The first issue was removal of the old bearings, original equipment on a car with 218,000 miles. They decided instead to replace the full knuckle assembly, but after leaving the car two more times, they got the wrong part twice, and still cannot locate the right part. So after three inconvenient trips, the car is still in the same state as when we started.
This is the second time oil was spilled and I had to smell it why it burned off and smoked.
I had brake work done. Shortly after I left, a bolt came out of the mechanism because it had not been thoroughly tightened. This necessitated a second visit to have the bolt replaced, costing me about an hour of my work day.
"My son was having issues with his Jeep and I contacted Midas and Brandon emailed me back quickly and we set up an appointment for him to check it out on what it needed and Brandon and Joe were so nice, respectful and we had a very nice experience at Midas."
The Manager at the front desk and Joe and there was a 3rd guy who looked at my car and really highly respectable and polite and kind! I was very satisfied and pleased with my services and will come back and ask for them personally! They saved my life and looked out for my safety and well-being and was very compassionate!
100% great service. Sent me a text with pictures and a list of issues.Very happy with my service from the Manager and Tech Brandon and Joe
I had rear brake pads and rotors replaced. They were very accommodating and got me in right away.
What an awesome guy took very good care of me I was in and out and I've brought multiple vehicles to rolly I'd have him do an mechanical issues to any of my vehicles thanks a lot rolly you're an awesome guy and you can't forget Bobby he's an awesome man as
I got the best service and respect from Rolly! Very knowledgeable and friendly. I would trust him with any of my vehicles. I found my my mechanic for life. Highly recommend! Thanks Rolly!
Horrible welds. Poor workmanship
I came in to get my oil changed before a long trip. After leaving I noticed a weird sound I stopped and realized that my skid plate was not bolted all the way down and was dragging. After I zip tied that up to get home my command center notified me that my
"Quick oil change, I?m in and out within an hour every time. First choice when I?m looking to get an oil change done."
I work for the state and I need a oil change and when I got there with my coupon the manger told me it was 179.00 due to fee and stuff He wouldn't honor the coupon and tell me it was fake I was upset and left there place and file a formal complaint with t
"I came in for an oil change today, staff was very friendly as soon as I came in the door. Great service! Thank you Josh and Cody for taking care of my vehicle. "
Took the Mazda to midis for muffler work. Josh took care of me and did a excellent job. His welding was top notch! Was in and out in under a hour! Thanks Josh!
4 hours with 3.5 waiting on parts. techs smoking openly in the shop bays. got parts at almost cost. why was labor so much for sitting on a lift for 3 hours?
2 issues. Wife was overcharged for an oil change on her 2014 Impala. Change was $100.00... issue #2 took my 2003 Impala in for what I suspected was a plugged up exhaust. They replaced the resonater for $500.00 that did not fix the real problem that was a
"I took my new vehicle in for an oil change, guys told me my front brakes were at 30% and i should change them right away before I needed rotors too and that I needed an alignment. Took it to the dealership for a second opinion. Dealership said nothing was "
"Ended up taking my car back 8 times over a 15 day period. ""Repairs"" creeped up close to $4,000 when all was said and done. Technician broke a part when removing it which meant I couldn't take my car somewhere else. Ended up going to another shop and paying"
Nice friendly service. But definitely pricey.
Rolly did me a solid on my alignment. Good work and care about customer service.
"Took my car there for an exhaust leak, which they repaired perfectly. While inspecting the exhaust, the mechanic, Robert, found a coolant leak and was able to fix that during the same visit. The car was at another shop recently and the coolant leak was nev"
I've had a fantastic experience here. The work performed exceeded my expectations and Cody's customer service is great. He took the time to explain everything and how it would benefit me. I will definitely return to this location for any future needs.
Started with control arms and ball joints. Tech called about both strut springs bustedGot a discount on labor as they already had the suspension torn apart. Lifetime warranty. saved 40% from the quote from the dealer
"Cody was awesome. Very understanding and doesn?t talk down to you. Was having a breaking issue that turned out to be a bad wheel bearing from bad work from another shop. They didn?t try to charge me for things that didn?t need repair, and told me I should "
Spoke with Cody and work was completed as promised. Even though I was only requesting a new muffler they took the time to inspect my vehicle and provide a written estimate of the items of concern with costs. I would definitely recommend the Midas in Nile
Horrible service!! guy was sitting outside smoking weed. He asked if I had an appointment and I said no. He then said ugh I?m sorry but can?t get to it until Monday. Looked around and there was no other cars in the shop or services happening. Shop was op
"I am so angry and saddened to know that this Midas evidently praises themselves on trying to rip little elderly women off. You should be ashamed of yourselves!!And I wouldn?t have even given this review one star, if I didn?t HAVE TO!"
I came in to get an oil change and tire rotation using a coupon that said both wld be 19.99. I asked that my tired be balanced also but was surprised when I was charged 59.99 at check out for ?tire rotation and balance? ? didn?t think it wld be that much s
Cody took great care of me and my car situation. I went to the Midas on Michigan St in South Bend originally and they tried to upcharge me for an oil change and Cody at the Niles Midas made it right. I?m very happy with the service I received and I will be
"Last time I was there I paid 80.00 for full synthetic oil change service, which is supposed to include tire rotation, they never do this, and tell me they did , when in fact I was watching the service being done through the window, they don?t reset the oil"
I've tried twice the last couple weeks. I get a confirmation that I'll be contacted within 30 minutes. Then never here from them. I'm done.
"I went in the Niles Midas to have them bleed my brakes. They said that they were already bled, but that I needed a brake inspection because they didn?t feel right. So, I had them do one and they only said that the back calipers and brakes were bad. They"
They were nervous about working on my car because of the make but they did a fantastic job and were very friendly
Last visit for oil change went well. Thanks!
Had a brake caliper go bad and needed replaced. Needed to get it in quickly. The Niles Michigan Midas got us in very quick even though they had problems with their lift for the heavy duty trucks! They did the job using floor jacks! Thanks so much for goin
Quick oil change. Staff was polite.
Should be 0 stars but that wasn?t an option. Went on the website at 11:10 this morning and requested an appointment for 1:30-3:30 for exhaust work. I requested a phone call back. Got an email stating that someone would contact me within 30 minutes. It?s n
Thank you for your good service......Will continue to bring my van to you
I am always satisfied with the professionalism displayed by the staff. I have never had bad service here. Always prompt and accommodating.
"I was able to schedule an appointment within 1 day of calling. When I got there I was early, but that didnt stop the team from getting my car in and serviced. Thank you for the great customer service!!"
On very short notice Midas was able to install new brakes allowing me to start my vacation as planned. Friendly professional staff.
I had a appointment set for 3:30 to get my tires changed and was denied service when I got there at 3:28. Walked in to the guy at the counter saying he had two big jobs that needed to be done by 6 and couldn?t do the job for me. I don?t understand what?s t
"After spending 5600 dollars, I take my car to the dealership to get a new ignition put in to find out parts that I was told were changed, weren?t even changed. I took the car back 3 times and they kept telling me I needed something else. Well I called and "
I called in the morning and was scheduled for a 2 o'clock appointment. Was out the door by 4:15. Reliable service with a smile. Thank you Midas!
"The workers at Midas have always been very courteous and helpful to me. As a widow that knows almost nothing about cars, they have been very helpful in explaining any car troubles I may have. I have made them my car ?? fixer-upper. Brent was very kind in d"
"I had no idea how ****** the employees bosses treated the customersand workers.Jennifer antes had been in a 9 year relationship and 4 kids ,there's 2 programs that you down load with your smart phone that let's u talk in messenger form bosses and employee"
"Would recommend Midas to everyone. Good service, good advice for safety, and service.Give best options if you are on a budget."
"Great service, friendly individuals, really appreciate the work you do. "
I appreciate that they were able to take care of my oil change last minute. The were very quick and knowledgeable. He also gave me a great recommendation for a brunch spot right down the road. 10/10
"Adam the Manager at the Niles store was very very knowledgeable and answered all my questions that I had about my AC unit was just very polite and kind sounds like a great place to do my future business , thanks Adam!!!"
"Very Professional, courteous, and efficient. Took my work van to them and they had it fixed promptly. "
Adams is an awesome manager and I'm glad he is back!!!!
Adam is an awesome manager and I am glad he is back!!!
"I called on the phone with very short notice needing an oil change. I was under the assumption I was running very low on oil from hearing loud roaring noises from my SUV. Even though it was monday, every car repair in town was fully packed.Warren the store"
"Excellent guest service! Friendly, fast and reliable. "
Midas seems to be very honest and reliable. So glad I found a good mechanic close to home! :)
Very happy with the service. I had a oil change and tire rotation. I was in and out within 30 minutes. The staff was great to work with.