manager highly professional, competant, friendly, experienced and over all provided a high level of customer satisfaction !!!!!!
Rico was very helpful on my first visit. Customer service was superb. I scheduled additional services for the following day. When I arrived, I was told by Brandon that they had no time and he was unsure as to why Rico would have scheduled me. I rescheduled for Monday.When I brought it in Monday, the tech worked on it for MAYBE 30 minutes. It was in the bay for nearly 2 hours, but that included lots of talking and a Tim Hortons break. Breaks are necessary- but I should not be charged for them. When the repair was complete I questioned the 1.5 hour labor charge and was told by Brandon that "That is what it calls for" and "That is what you were quoted". Absolutely unacceptable. This was your chance to earn a repeat customer and additional referrals by providing a LOWER price than the quote...based on the ACTUAL TIME it took for the repair to be completed. This is not how business works. DO BETTER!
The manager of the shop was very helpful and explained everything to me.
The manager Joe was wonderful to work with, got me in right away & communication was excellent. The gentleman who worked on my car also was terrific, explained in detail my issues & sent photos to me.
The staff were friendly and professional
I appreciated how thoughtful and courteous the staff were on site. Both explained to the issue I was experiencing was not brake related. They didn’t even charge me for the diagnostic which I truly appreciated
Seth was quick to help and extremely helpful
I like the new acorn feature for giving detailed information. Service was fast and friendly. Was cheaper than expected.
The employees are friendly, knowledgeable, and I was told the whole procedure, with pictures, in a way that I could undw.
Friendly and fast service. Thorough and honest inspection. Mgr. explained everything and even sent me a report..........Now this is how you handle a business ! Thanks guys.
Howard was really nice and super helpful.
Hire some respectful managers and qualified technicians as exhaust that they installed went about a quarter mile and fell off the car and not properly installed. Had to go to another facility to correct the problem for now but not professionally correct
Great service and detailed explanation of what issues they found with vehicle
I dove about 30 minutes to get there only to be told it cost $35.00 to look at it, no thanks!
Was what i needed done. The service was quick. The staff was friendly and efficient. I all ready recommend them to a friend.
The staff was very nice and offered suggestions. Upon arriving I was greeted with a smile and going through what was needed for my car. Also was given a coupon with oil change as they had a promotion going on
I have use this location several times before, and I am always satisfied.
Over all the front desk guys are very up front honest , overall the easiest and best informed and overall options presented hands down these guys rock! The guys wrenching in the shop are informative smart and savy. Over all not another shop will take your care , your familys saftey and the saftey of everyone on the road more seriously. Definitely your next stop when you need them and way worth it...
Because I felt like they were a team that is built to serve the people.. so knowledgeable and courteous. Nikki is the best...
Everyone was pleasant,and very professional,and genuine. I felt comfortable and didn't feel as if they were trying to rip me off. 5hanks to everyone
They were very friendly explained everything
Very friendly and professional service felt very comfortable with their honesty.
Midas roseville. NICEST EMPLOYEES-BEST CUSTOMER SERVICE-CARING EMPLOYER-COOL CUSTOMERS-GREAT PRICES-10 STARS
All of the sales associates were very kind. One even gave me some great suggestions on how to keep critters out of my engine bay during the winter months
The Roseville Midas is staffed with a good team from top on down. I needed my vehicle inspected for ride sharing purposes, and this is the third time I've had the Midas perform the work. One minor issue was found, and they took care of it.
The lady at the front was VERY helpful and informative. Didn't try to scam me for more money like some places do. The guy who did my oil change was very nice. I will be back and let others know to come here too.
there wasn't anything I'd change about the experience, everything went smooth for me. I didn't have to stay at Midas, I was given complimentary lyfts to & from home
Very knowledgeable, very friendly, and I appreciate that they didn’t try to sell me on some unneeded repairs or services.
The overall customer service and how they handled everything. The pricing was really good. Really reasonable and that is hard to come by. I just loved it.
It was the customer value
They were super friendly and got my vehicle done fast... They were all awesome
This midas has been around a long time and it was crappie place.What a change clean, friendly and professional service at reasonable price.the people you have in place really turned it around. Outstanding!
Everything was professional, timely and overall job well done!
I do have to go back just to make sure ever is okay per the mechanics request and I appreciate that he’s making sure everything is okay with my vehicle. The even shared there Wi-Fi since I was there for a few hours. I forgot her name but she worked the front desk she was lovely and friendly.
Fixed my steering wheel problem in minutes.
I went to the Gratiot Roseville location. The people there were very nice and my service was excellent. I have already recommended this location to my friends and family.
Customer Service was Amazing! Very nice and friendly Associates! Well pleased with the service and there staff. It was a very Pleasant Experience! I would Highly recommend this Midas Location to others.
They was kind and polite asked if I need anything else at this time they treated me like family highly recommend their deal for Toys for Tots
The lady that assisted me in Roseville was superb. I received a free oil change because I donated a toy! What a blessing a free oil change in exchange a blessing to some child! Warmed my heart in this cold world! God bless and Merry Christmas
I was able to confirm my appointment for the same day. I was immediately serviced upon arrival. The mechanic diagnosed a potential issue in the future and throughly explained the situation in a manner that I could understand
Professional service and very knowledgeable with respect to resolution of my problem.Nicole very helpful in answering my questions and providing the most effective resolution to my isssue.
Overall complete oil change and check up
Howard was great. He was friendly and knowledgeable.
Howard the sales associate was very helpful. He explained and double checked the tire size I would need. He got me a Lyft driver to send me to work and kept me well informed of what to expect. When he called me about my car, he also explained about my rims and how they went a head and cleaned them out too! Midas has definitely gotten a new loyal customer!
Nicole at the front desk was so friendly and helpful. And her boss, the District Manager but I forgot his name, was one of the most genuine auto service indivuals I have ever had the pleasure of working with. I was able to easily set an appointment, the work was done really well with all the bells and whistles included for just an oil change! This Midas is around the corner from my job and I came to it by chance, but I will be definitely be back.
Extremely friendly, very knowledgeable
Have more accurate time to serive for an oil change. Give people a time of when they will service their vehicle. My car sat up on the jack for a while when no body was looking at it
the associates were very helpful and explained themselves fully
They was fast and friendly
I will told I would get a discount of 20.00 but I didn’t receive anything being check out. Check out took 30 minutes because something was wrong with payment pad.
They were prompt and went above and beyond.
From the first time I called talk to associate I don’t know if it was the owner or what came in talk to the owner very pleasant fellow very nice man explain what would happen how long it take very accurate very pleased very impressed
I forgot the guy is name I think he's like the manager he is an awesome guy I think for a minute he was the only guy in the shop for a while but this place is a great place he care about his customers he's very patient I've been other places where people have treated me poorly so short but if you want great customer service and they do not scare you or anything he give you the correct quote he is an awesome person I'm going to be going here for the rest of my life
I really value exceptional customer service and this location is great!!!!
I stopped in today without an appointment because the car started making a loud noise and even though they were booked they took the time to help me out so that i could get to my granddaughters school on time to pick them up.
"On October 23, 2021, I took my car in to Midas for a brake job. It was the third visit to an auto shop in as many days trying to find a good deal...and I was getting frustrated. Fred (the manager there) and his staff did a great job on my car. Work was "
"Brought my vehicle in for brake lines and they kept it for over a week. Then when it was returned to me, those same lines blew while I was on the freeway. If you want good work I wouldn't go here."
I brought my vehicle in for front pads and rotors and they wanted me to pay 480 which is 180 more than i got quoted at another shop. Would not recommend
"So OK it rained Friday 25th through Saturday 26th and I suspect that there may have been a power outage. However, my deal is that no one called me to state that hey we've lost power and that truck won't be ready until Monday. So here I am without my truck "
"I have been coming to this store for a while now and though there has been some turn over in staff, the main staff at this location is very friendly and goes the extra mile to make sure you understand what is going wrong with your car. I have very high con"
Paid over $70 for an oil change... I've paid less at a dealership. Save your money & go someplace else.
"I will be fair, I would ONLY go back because of my warranty.. but I first came to Midas to get transmission work done. $3000 and 10 days later the work was done. While driving home my car start smoking. I parked immediately so i could look under and appare"
"Went to get my tires rotated and 3 days later my back driver side tire fell off in the middle of Gratiot, all the lug nuts that hold the tire on broke in half and one stripped. The tire that fell off almost caused an accident and I almost got hit by multip"
Very happy I came into Midas the technician was very helpful and they did a professional job fixing my SUV!
Incredible new team! Got the job done fast!
"Being a daily Tim Horton regular, I noticed the Newly owned Midas had been closed for a while and never needed any type of exhaust service. Well, my car became a little noisy and I was told the noise I was hearing required exhaust work so take it to a Mid"
"Never been here before. First time. New Manager was awesome and knows his business. Very professional and personable. I will go back. Needed a thermostat for suv. He said 2-3 hours and it was done around 3 hrs. They also had a long time customer stop in, "
I dropped my Jeep off Saturday morning at 9 and was told they would get to it in 1/2 hour or so but that it would be $65 for the inspection instead of $45 because it would be more in depth. 3 hours later when I drove back my Jeep hadn?t moved from where I
"I called this Midas on my lunch break to see if they had any magnaflow mufflers in stock, that I wanted to stop after work to have one installed. The girl who answered the phone assured me they had everything I needed. I tried to ask what model it was so I"
My mechanic of 30 years retired so I decided to try this Midas. I only got an oil change and air in tires but was impressed by the friendly atmosphere and quick service. This is my new go to shop for repairs!
I have been to this Midas a couple times since this new management. Every time I have a real problem Derek makes sure it is fixed and done right the first time. Thanks to them I'm not afraid to drive my car anywhere. Plus I use it for making a living.
Have been to this location since Derek has taken over its management. It is one of the finest Midas I have been to. He actually helps you try to fix the problems you may have with your vehicle. Thank you for your Help.
I took my car in for an oil change and they did a complete inspection set the air pressure in my car so the tpms light is out and when he finished he drove my car to the front door like valet service n open the door like a gental man Great job n service .
1. Customer friendly2. Great Pricing 3. Timely service4. Clean and comfortable environment 5. Good location
"Careful they will they will sell parts you don't need, then send you out the door without a complete check of your brake system. Be very specific when dealing with them"
If you want to get robbed this is we're you go!!!! I didn't appreciate being lied to and over charged for a job that was half done.....
"If I could give a score of 0.0 I would, just for the simple fact that they tried to sell me parts that I did not need. Even made me pay for shipping because they didn't have the parts... Greedy just like all companies. (Deuteronomy 25:15&16) came in to hav"
They are always thorough and try to do only what's necessary to fit into my budget!
"Midas did a very good job, they looked over my hole car and told me what I may be needing down the line. Very pleased with the services and will come back to them for any services that I may need."
We came in twice with a promotional coupon and they refuse to do the oil change claiming that they were out of the oil. So we went to pep boys! They had better service!!
I would like to take this time to tell every body that this place is great they really take the time to inform you what is wrong with your car they show you the damage to your car and is willing to work with you on repairing it. Bob the owner is very pleas
"I would Like to give this store a 5 STARS for all of the services that they have given me for Many,Many years that I have been going to this store. They have the answers to all of my questions about my car. The owner is very pleasent and makes sure the job"
"My latest visit was for an oil change (I've had several over the past 10-15 years). I've also used this Midas for repairs from new brakes to new tires. I have found them to be honest, efficient, and friendly. "
The last few years this is the only place I take mine and my husbands vehicle! Always amazing and friendly! My in laws use them also! Very trusting too!
"Great atmosphere, to get a little work done. Honest employees, that let you inspect the work. Clean, organized, and professional. I highly recommend to anyone in need of simple or highly technical auto work."
"Great atmosphere, to get a little work done. Honest employees, that let you inspect the work. Clean, organized, and professional. I highly recommend to anyone in need of simple or highly technical auto work."
"Honest and dependable, that is why I take my vehicles there, they go above and beyond great service and very nice guys too!"
"The guys changed my oil, put on new blades and replaced a bulb. The job was done at a reasonable rate and time. The shop was really busy but the staff handled the work professionally."