Started the work on time and was very knowledgeable. Service was very quick and satisfying.
Friendly staff was able to get a last minute appointment on a Monday. Unable to fix the issue with the car but multiple workers attempted. I will recommend this Midas.
Very pleasant and professional staff.Work complete in a timely manner.Answered all my questions.
I made an appointment to have front and rear brakes done. I dropped the vehicle off and left it. The call and said the vehicle was finished. They only did the front. I waited and hour and a half while they worked the back brakes. I the drive hope after the work was completed I developed a rubbing sound. I took the vehicle right back. I watched the tech remove the front tire and there was a tie rap holding the brake line in place. The tie rap had slipped and the brake line was rubbing the tire. It was obvious the tech had lost the screw that half the brake line in place. Instead of repairing it properly. He Joy rigged the line in place with a tie rap. This is shoddy work at best. Even though they correct the problem. They should have never sent the vehicle out with tie raps holding vital parts in place!
Staff was friendly. They took time to explain details. No pressure. The price was good.
Not charge for services that are not at all needed. Was quoted $2000.00 for $66 worth of parts.
quick service and good price
They were nice and they provided me with every answer that I questioned them on. They lighten the blow of any cost. I went away, satisfied that as much as I can tell you, thank you
Very forward and friendly. Didn't try to upcharge or sell. Communicates great
Honor the appointments. Hire more people to work in the bays. 3 people working in the bay areas and 3 people working the front of the house. Turn away business if you know you don't have enough employees.One and done is the way to label this business. I will never return and I will never recommend this Midas to anyone. 44.5 hours to have 4 tires installed and a alignment. Why? Nobody cares.....
Personnel were polite, respectful and communicated well. So far as I can tell the work was done well and the truck runs quietly now.
Better communication, be truthful and honest, answer questions honestly and don’t hang up on your customers and act unprofessionally toward them when then decline the extra work being suggested.
Went in for tires and ended up with a 2000 bill
I went in to buy 4 tires. And ended up being told i needed other services that totaled 2000.Almost every customer that came in the 8 hours i was there was told they needed other services that they didn,t come in for.
Everything was fine. very friendly and took the time to explain things
Don’t take advantage of people, there had to be other choices of batteries that I could have been offered
Sanders and his team are amazing! I literally made an appointment on Christmas and didn’t expect much but Sanders literally knew who I was as soon as I walked in, had 4 different tire options with full pricing ready to go and made it incredibly easy to pick the tire selection I wanted. He got all 4 tires the same day (12/26) and even had them installed and my car ready and hour before the quoted pickup time. Sanders deserves a raise and a bonus, he’s hard working, efficient and runs a great shop! Even the mechanics were friendly and one was very helpful and knowledgeable about my car as well! Amazing experience and a real gem of a shop in glassboro as other tire shops I tried were a hassle to deal with and you can tell people know that since those shops were empty on 12/26 and not Midas because they are literally that good!!!
The drop-off time was great. Was greeted with a smile. The rice was great.
Loved the service ! Jenn is awesome and my car was taken care of!
Friendly, honest, pretty fast.
I took the car to Mavis and they were not able to lift the car, so I was explained what just happened and they guy on the phone said they can do it and they did a good job. I owned a tire shop back in the 90’ and there is multiple ways to lift a car.
Jennifer the store manager was extremely helpful and answered all of my questions. She was friendly and had a smile the whole time. She went above and beyond!
I had as appointment for the oil change and tire rotation is free with that service. The guy was trying to cheat me. He didn’t do the tire rotation and he lied to me that he did it.
I have my truck serviced at the dealer but I had a tire repaired recently at Midas and was pleased with the service so I thought I would try them for an oil change. The service writer Chris Jones asked me to come out into the shop to show me something and told me I needed the passenger side turbocharger replaced. He was not able to answer the questions I had and deferred the questions to the mechanic. He showed me some oil on the exterior of a radiator hose and said the turbocharger needed to be replaced. I said the truck has been running fine and didn’t notice any smoke, he said the engine was just burning the oil right up. This to me wasn’t an acceptable answer and they asked a third mechanic, and again not much of a response. I believe the oil he showed me was what leaked out when he removed my oil filter, it was also on the frame of the truck. When I told him I would not be able to have it repaired that day he wrote a work order to have it done in the future. The repair order total was for $3,902.12, which also included $662.43 for replacement of my spark plugs, which I had replaced approximately 10,00 miles ago. Again, my truck is running and 550 miles since, no issues.
send to alignment the car again on other midas free or charge when i finish replaced the inner tire rod
When I make an appointment for a service, I assume my service will be started in a reasonable amount of time. It was obvious I was given a time just to get the job. Two hours is much too long to mount and balance four tires.
Price of work was not communicated until I arrived. Tire pressure was checked 2 weeks before visit. All tires were at 36 psi. Upon pick up of vehicle all 4 tires were deflated to 30 psi which is the level that activates the tire sensor. I’m assuming this was done because i did not buy tires. Please don’t assume all women are dumb or uneducated.
The head manager made sure everything was good for me. They were all friendly as well.
I tried scheduling an appointment 3 times in 2 weeks and never got a confirmation or call back. Thank god the guys were accommodating and squeezed me in when I went.
I brought my vehicle in for a tire repair, did not have an appointment. They were able to fit me in and repair it in a relatively short period of time. The service manager as well as the mechanic that did the repair were very courteous and and friendly. It’s been a few days and I’m very satisfied with the quality of the repair.
Liked the person Ken up front as well as the service tech. And they were able to drive my van it is a wheelchair ♿️ van. Price was with in range.
I came in for a simple oil change. Dropped off in the morning. Got a call around 3:30pm that I was all finished, but they close at 4pm. So I had the option of paying over the phone.The rep. told me over the phone the total cost was $126, and was higher because my truck took more oil than most vehicles. I gave him the CC info over the phone for payment, no problem. When I picked up my truck, my invoice paid reflected $159, which was much higher than told over the phone what my total was.I have gotten oil changes in this truck many times, and none have costed me almost $160, and find that to excessive.Thanks.
Service Technician George went out of his way to help mefind a particular battery I needed for my sump pump--on his on offered to locate item,pick-up and deliver as I wasunable to get out of house. George stayed in touch with me and handled entire transaction until item delivered to me. this type of service is very rare today and has made me a MIDAS customer going forward. JOB WELL DONE.
Associates were professional, courteous, friendly, and explained all work to be done.
All of the associates were friendly and I can depend on their ability and work experience
They were very prompt and explained everything to me as far as pricing and time it would take to complete the job! I was very happy with my service
When I first called Kenny who answered the phone serviced me and gave me all the answers to my questions. Very helpful and especially with what services needed to be handle on my car. very kind and understanding
Alex was very helpful and communicated everything I needed to know about what to expect, what they found when diagnosing my car, and what they related. He helped me figure out the best course of action to make sure my car is safe and comfortable. That’s what I expect and appreciate from anyone repairing and maintaining my car.
My appointment was not in the schedule which resulted then not ordering what was needed. Then the work was not done in time and took the customer to call before they closed to get the response it wouldn’t be done for another two days because they got the wrong part in. Communication was horrible.
Both men who took care of me and my car wer very friendly.It’s was great to do business Midas
Being clear about how much diagnostics would cost over the phone to save trip and wasted time
The Service Technician was very helpful and didn’t try to pressure me into other services. The waiting room was clean and all the staff were friendly.
Brenda was excellent very honest
Detail of service was giving clear and understanding staff friendly
The young woman at the front desk I think she was the assistant manager. She was very helpful and nice. I came in with my black Yukon Dinali for an oil change at the Midas in Glassboro, New Jersey, on Monday. March 13, 2023 She was very helpful. Explain to me about some more work that I needed done to the vehicle and even offered me a coupon for my oil change.
The front desk woman was very nice and straightforward with everyone coming in and out on a busy Saturday. The workers were fast and respectful and the price was great for fixing a headlight bulb!
Need better communication
I don't feel like I was given much option in the services
no thank you this team you have there now is trying to overcharge for everything im a long term customer and will not be returning Meineke gave me a price 60% lower i wont be returning to Midas
They could not print my receipt due to a problem with printer which is fine but I still didn't get my receipt through email like they said they would do. I called twice and they eventually said they don't send the emails Midas does. That is a major problem.I'm still waiting and that is unacceptable it should be available as soon as I paid.
I live an hour away and work near this store. I chose to go after work just because they are so nice and helpful.
rob was helping me and he was so helpfull ya know ive been to alot of places and no one seem to cares when i went to midas they where very helpfull
Dear authorized officer, I am not satisfied with your service. I waited a long time at the service and the computer system worked very slowly, I waited a long time, I'm not happy at all. I'm sorry.
I’m sorry I can not remember the name of the gentleman at the desk but he was very professional and informative! Very kind and made me feel like I was in good hands! They were honest and on point with estimation and service was quick! I will be returning!
Very friendly and efficient staff
I brought my van in for a noise. I called every day and It took a week to have the noise figured out. This was at the Black Horse pike mt. Ephraim store. They transferred my van to the Glassboro store. It took a few days to be assessed. Then the they had to get in the parts then tools. Then actually make the repair. They ended up having my mini van for 25 days!! Granted it was a hard repair and Forrest worked hard to get the job done. The warantee company only gave me a rental for 7 days. It was VERY difficult not having the car for so long with 4 children. I wish they had transferred my van sooner if they did not have the staff to fix it. The process could have been streamlined better. Forrest was VERY nice and reassuring. I think he did everything possible to get my van finished. Maybe they could have cleaned it too since they had it so long.
I did shop around and Midas was best for me
Very knowlegable staff. Great prices. Quick with service
The service associate communicated clearly and was knowledgeable with the service that was provided for my vehicle, and answered all questions in regards.
Staff there is superior down to the front desk. Extremely helpful and explains everything well so I can understand. Great experience. Would highly recommend. Trish Sloss
The team working at the front desk were absolutely incredible. Their communication was very good. And the mechanic Wally working on my vehicle did a great job and I’m highly satisfied with my visit.
Ease of scheduling an appointment, managed time effectively, in and out service
Very competent personnel.
Convenient and to the point
Great Service, fast, neat, clean, associates are very friendly and personable, appointments are very easy to schedule, and pricing is competitive with everyone else
Fast service and reasonable cost.
Office staff and mechanics were very concise and attentive and informative
Make sure services offered are completed
Was told router was bad and needed to be replaced and it looks good nothing wrong with it said it was rusted but it’s not damaged badly was told by another mechanic router looked good
From the first call I spoke with John and he was very professional, friendly and helpful with making my appointment. Throughout the visit I was updated on what was being done. I liked the explanation of the inspection And what may need to be done next for my vehicle. Overall the place was clean, staff also very friendly and courteous. I will be back with my car and will refer to friends/family.
Everything was outstanding. Appointment was 12:00 Noon - took my car in the shop at 12:05. Pricing was excellent and clearly and professionally explained. Service was done well, including recommended service. High integrity atmosphere where employees were both polite and professional. I will be recommending this shop to my friends and family.
I have been going to this Midas for a few years pricing suddenly got very high compare to another local shop that I use. Just had tires swapped and oil change on 2 different vehicles 1 was done at Meineke in Forked river area and 1 done at Midas Glassboro same job on both 56.00 difference? Not sure why. The guys were very nice and professional just pricing is pretty high there
I felt that they did a good job and did a very good job of communicating with me with regards to the issues and potential solutions
I love coming to Midas for my services, staff is friendly, work is done, and most importantly it’s inexpensive compared to other places
From the first phone call where I scheduled my appointment, the female associate I spoke with on the phone was polite, friendly and helpful. At the location, John was more than helpful and explained everything my car needed in detail. The location itself was clean and had a great atmosphere. In comparison to other places I have gone to have my car serviced (including another Midas location) this experience was far better and I feel like my car got everything it needed.
I was originally given reasonable price for front shocks and labor in beginning but ended up being much higher and they did extremely poor welding that fell off one hour after leaving and had to bring back and get charged again for them to use the correct brackets. I showed what they first did to my mechanic and he said he would fire any worker doing that poor quality of weld let alone the total $725 charge for two front shocks. I now feel like I can never trust the Midas Touch again and will always recommended to many to stay away. Go to your regular mechanic and wait if they are too busy.
Didn’t have to wait to long for the car to be done everything was explained to a tee would highly recommend Midas they are very quick love that about Midas
Service and employees was more than appreciated.
A refund and my car done correctly. All these problems out of no where after they worked on my car got me really upset
Used this shop before. They do good work but John got my name wrong. It's Ralph
Service was great. All completed in a timely and efficient matter.
At eighty I be seen em all ! It takes an awful lot to be highly satisfied! Like zJohn 3:16,17
First it is always convenient to make an appointment on the day you call. We just brought 3 cars over the course of two months and each time they were accommodating. The service was always friendly and great with communicating what was done and what needed to be done with no sales pressure.
For all the work they did don’t take that long
The best experience I had in fixing my car will highly recommend them to bring them back
They fit me in for my Appointment and took care of my vehicle.
"When I was in Glassboro from out of town, my battery went out. I was so happy to be right near Midas. They went above and beyond to fit me right in and get me back on the road asap. Excellent car service and customer care! "
"My husband and I scheduled last minute oil changes for two Hondas. They were accommodative and friendly about end of day appointment times. They honored their promotional deals. In fact, they made a billing error on the first vehicle and to compensate for "
"Oil change was WAY cheaper than I expected. I really did appreciate the whole check over with everything. I have a 2006 and the guy let me know my tires are so old they're from 2011. They're extremely dry rot, so I will be getting tires from there soon onc"
Excellent job and service.
"The crew at Midas was professional, friendly and accomodating.On a very busy day, they fit me in and checked my brakes which were squealing.There was no hard sell. Only helpful recommendation. Replaced front brake rotors and pads and back brake pads. Work "
Very friendly staff!! Seemed knowledgeable and honest. I didn?t feel like work was suggested just for the sale. Instead I was provided with suggestions based on the immediate needs of my vehicle and the budget that I was working with. My only regret was
Service was excellent .. the manager Miguel was very knowledgeable and professional
This was my first experience with Midas - top notch!I found this by accident because I was trying to get warranty work done through CarMax.I will be back for my oil change:)Jason and staff - are an asset to your organization.
The store manager Jason and the other tech and they did a great job on my car and it my first time coming here and we will come back again
"I called them about 1.5 hours before they were going to close because I got a nail in my tire and they were able to get me in, fix my tire, take off the spare I put on, and even check out the trouble codes that popped up on my dash. The gentleman at the of"
From the moment I walked in Jason was very kind and helpful! He was professional and I am so pleased with the service I received. Jason is very knowledgeable and explained anything I didn?t understand. He is very trustworthy and I highly recommend Midas gl
"Google review""Jason is the General Manager at the Glassboro, NJ store. This young man provided the epitome of quality customer service. He was extremely professional, thorough, patient, gracious, helpful and knowledgeable. He responded with a sense of urge"
"Jason, the general manager at the Glassboro, NJ store provided phenomenal service! He was extremely engaging, knowledgeable, professional, gracious, patient, and thorough. He responded to me with urgency and concern and went above and beyond to resolve all"
Jason and the guys at this location were very helpful to me and my family.very honest .work was very professional.
Had my oil change done with a coupon of $49.99 included free courtesy inspection and tire rotation. Nice clean waiting room and big widows that are not covered up so you can see your car being worked on which I like other location like to cover up the wind
"On 7-27-2020 had oil changed. I showed that I had a $10.00 discount coupon which I believe was never credited to my bill. Tires were to be rotated, but never done. ????"
"Great Service, No wait service, fixed right the first time. my new place for service "
"Stopped in the new location in Glassboro NJ, I remember my father always using a local Midas shop when I was a kid. I remember driving by and seeing a Midas in my town closed for years. Now its open stopped for an oil change they took me right in no wait. "
"I bought my car in for a lifetime brake pad service. An estimate of roughly 870.00. I was told my car needed NEW rear rotors, calibers and brakes. Stated I could not afford this. A new estimate for 270.00 was given. When I received the bill the lifetime "
"Brought my car in for a quote on a tune up. I have a 2009 Dodge Caliber. The manager correctly said the car only required spark plugs. However, he quoted me $187 to replace the plugs. I was quoted $75.96 for 4 spark plugs and $75.96 for labor. Add to that "