Paul is very friendly and helpful. I am handicapped and he's always accommodating. Friendly staff and not too pushy. Everyone works quickly.
Great customer service and price
Mr Paul was very Good in explaining the situation of my car
Your questions did not address the reason for my dissatisfaction; customer service was courteous and pleasant. It was about the diagnosis. I came to Midas because my regular mechanic does not do tires, and I was sure I'd need them. I was quoted $6,000 in various repairs (tires plus axels, struts, catalytic converter), but upon taking it to my regular mechanic, they found nothing wrong other than the need for a new tire and alignment. Wondering why I was told so many other things were broken... not a good look, no incentive to return.
When online appointments are made in confirmed verify you have the proper oil and oil filter to service the vehicle.
Do the requested services. Don’t try to sell me something I don’t need.
Overall the process was very easy. I really enjoyed how friendly and easy the staff were to talk to. The waiting area was very comfortable and clean
Very nice people, and close.
Great staff, clean location. The staff all seem to like what they do and are very accommodating to their customers. Products and services are of a high quality.Easy financing played a significant role also
Been going there for YEARS won’t go nowhere else keep up the good work
I've been going to this location and also bringing my family to this location for many years now the mechanics are excellent very thuro and the service desk is very understanding and knowledgeable
I had taken my car to a mom and pop less then a block away, they told me I had a blown head gasket and would be unable to work on it for one reason or another. I brought my car to midas where i was told the repairs for a car not even worth 7k would be 22k. When told that was to high they found a used engine and brought that down to 14k. But they called within 20 minutes after seeing if they could even find one... twenty minutes? so you were gonna make me pay top dollar? When I picked up my car they told me they never even turned it on because it wouldn't and simply ran the codes. Codes which I wasn't provided the numbers on the issues simply the explained words. I'm frustrated.
Paul is a pleasure to work with and very professional.
This was not my first time there. This location is the only one I go to. I am very happy with the service I receive
The Manager or owner I don't know which but he was very kind and explained everything.
Though we make an appointment, that doesn’t mean my vehicle will be serviced at that time.
The technician was clear on what's needed. He let me physically see the problem and gave me the actual price of the work and what's needed. No holding back!
The service was great and the customer services was excellent they were friendly and very helpful.
Business was not open at 8 am for appointment. Needed a tire repair for large screw in middle of tire but technician found a small nail on tire and they refused to patch the tire.
The manager was very helpful and knowledgeable.
The service agents at this location were friendly and very professional. I may look at buying tires there next.
Had a 2:00 appointment. Got there early and they got my car in early. They said it would take an hour and it took less then an hour
They take care of you 100% everytime
The manager Paul at the Galibrath location was very professional, friendly, helpful and he explained everything to my satisfaction. I had such a wonderful experience that I offered to buy the staff lunch.
Cheap, easy to make an appointment, and fast
The Galbraith & reading location in Cincinnati, OH is phenomenal. I couldn’t get i to my regular place for an oil change so I decided to the them out. Mr. Paul and the rest of the guys certainly exceeded my expectations. This will be my go to from now on:
Paul the store manager was very informative about my vehicle and he is very friendly and funny
The Team Work of the Staff
Left lowbeam headlight replacement $30.00 part $355.00 taxes and labor quoted for 2 hours labor is excessive since I left without the work being performed and did the job myself at home in under 30 minutes.
your employees need to stop overcharging when someone comes in with a check enging light on
The Manager Paul made sure even with short staff that I was taken care ASAP.
very Professional Employees. Service that was performed was done in reasonable time frame. Kudos to Staff .
I was able to get an appointment on short notice. They did the work quickly.
It was my first time visiting any car care service and with Midas I was at ease and treated with care.
Paul and the associates were very professional. Paul kept up with how far along the associate was to finishing my car. Part had to be picked up from KY and I needed to return. Paul is very knowledgeable and explained everything that I need done know and things I could do in the future.
Paul runs a tight ship: everyone is kind and polite, always clean as can be, always offers coffee, restroom, clean chairs, short waits, if any, and quick service so you are out. If the car is in for a major fix, you make an appointment and are driven to work!!!!! Couldn't be nicer or friendlier!
Tell your workers not to steal out of ashtrays
Nothing they did fine thanks for your service
I had questions and concerns and they were effectively addressed by the staff
Paul and Tim’s customer service is unmatched!!! They go above and beyond for their customers and that’s rare especially in the business they are in…they tell you what NEEDS to be fixed and what can WAIT…they value your time and Money!!!!
everyone very professional and friendly
I was overcharged I asked for basic oil changed but was automatically charged most expensive high perfornanceAs of now, I'm not going back to this location
I'm a frequent customer at this location. Paul and his staff are very helpful and do amazing work!
I'm a frequent customer at this location. Paul and his staff are always helpful and do wonderful work!
"This is the only place I take my vehicles to be worked on. The shop manager, Paul, always goes above and beyond to get his customers the best possible price. Thanks guys. *3"
Did a good job got me in and out
"After going through a nightmare situation with a another mechanic elsewhere I ended up at Midas with $1,200 worth of work done and I didn?t have a car for five days because a part needed to be ordered and my car still isn?t fixed. Had I known that I could?"
Today I viewed Midas I had such a great service
Great service all around!
I enjoy coming to this location, The manager Paul gives to his customers the highest of consideration and patience Paul treats each individual and their vehicles as if these were his own car's very knowledgeable and quick with accuracy.I willl be a returning customer.
"I was a bit disappointed when handed my center hub at check-out. Told it was barley hanging on but three of the five clips were broke on it. Not cheap for 20"" Tundra wheels but I had no proof otherwise. After I left I noticed that all 4 of my aluminum rim"
"ZERO STARS!!! WORSE ESTABLISHMENT EVER!! I brought my car in to have my brakes fixed and muffler fixed. I was sexually harassed by the manager (he groped my thigh), after I respectfully declined his advance, my BRAND NEW alternator and battery suddenly nee"
Awesome awesome awesome awesome
Was not great they were bland about telling me about my car telling me i need parts and service done to my car that WAS NOT NEARLY THAT SERIOUS OR NEEDED TO BE DONE RIGHT AWAY WHATSOEVER WITH OUT RAGIOUS PRICES TO DO THOSE REPAIRS NOT Thank you no come again no explanation of work I will not be back there at all
I am very pleased with every visit. The staff members are very professional and all ways willing to assist you with any issues that you have.
Paul and the rest of the Midas team did my oil change they had great customer service and finished pretty fast !
I had an appt at 9 AM. for a tire rotation. They started on working on my car at 9:20 and they gave me an estimate for something. When they got done at 10:30 AM and I looked at my bill. I was charged for an hour and half of labor. If you think about th
Everyone was nice and great pricing
"Being it my very first time visiting Midas, I experienced a one of a kind 5 star service. Paul provided me the customer service that I have never experienced even at a dealership. This particular Midas was equipped with a community of professional technici"
Done fast and accurate. Customer service was awesome
"Brake was making noise, back side replaced.Appointment easy & timely, no awiting when we arrived."
Great job excellent service
"Derek Davis at the smith road,OH LOCATION. Great service and helped me and my car quite a bit."
Scratched every wheel and broke a lug bolt
I love Midas. They are very welcoming
Great service! I love having my car Checked there.
Great service well done job!
Great jobs guys. Keep up the good work of taking care your female customers with professionalism and respect. Thank you.
Always nice to stop at my neighborhood midas for an oil change!
Received excellent service even though I was a walk in and came in 30 min prior to closing.
The store manager was terrible I waited too long for my appointment as he over books. with no apology!
Always have great service
Me and a friend of mine went to Midas on Galbraith and we were talking with Paul about a problem we were having in our front wheel me and Paul get in the car and he drives off maybe 10 ft eet and said he know what the problem is now well come to find out P
Guys at the desk were very professional and friendly Will be back
"I love Colin and Tim! Great guys, always helpful and friendly, explains and answers questions, always a good experience."
"Service was great, very professional. Will be returning again for other services"
"After scheduling an oil change two days in advance, when I arrived I was told it would take two hours. It actually took almost five. No courtesy call to say it was ready. "
I have been going here for a while now and I love the shop and the new management . They took care of me and my girls while we waited . Got the job done and got us back on the road . Thank you !
The service was good specialist did a good job.
Made an appointment. They got my car in on time. I just had an oil change but it was done very quickly. I paid and was out the door. Thanks again guys. I'll be back!
went to tire discount first had a hole in my tire they didn't want my business had a bad attitude told me they didn't have time today and I needed it urgent went down the street to Midas no problem greeted me with a smile took care of me right away with a
"Thanks to -COLLIN OWENS- & his crew, ""excellent crew""... Me & my wife got ""Front End"" work done, ""VERY"" cheap compared to other places we've called. The timing ???? was like that, faaasst. Shake & Rattle free now. Thanks again!!"
Quick service with all smiles
I called at the last minute to make an appt. Colin Owens was able to get me in that day. He was so friendly! Go to this Midas if you want great customer service. Not one time did he try to talk me into buying something I didn't need even knowing that I was
Always friendly and doesn't take too long
Scratched rims up by pulling caps off to get to the lugs. Could have put a service towls around the screw driver to prevent this
"Midas replaced my muffler and catalytic converter after some large holes developed in my exhaust system. Quality work, timely compleyion (once they had the parts), prompt and courteous service."
I always take my car to this Midas only.They have always done a fantastic joband I truly appreciate it. Thank you.
"I use to work across street at CAR X and have know Tim for bout 20yrs. Didn't catch new managers name when I took wives van up for oil change and rotation other day, but he was very kind n helpful. During the tire rotation he pointed out that my factory wh"
Changed the oil and did not try to add on a bunch of other parts.
Service I receive was good
I stop by at the last minute and they were able to do my oil change.
Excellent customer service and great work
asked for one service, instead told me everything else I didn't need to know
I needed 4 new tires badly. My tires were dry rotten. The guys at Midas took care of me. Thanks guys for helping me out and saving me from what could have been a bad accident.
Everyone was very nice and the I'll change was finished in a reasonable amount of time and I will be back to this location
Excellent and timely service
"Jason did a great job telling and showing me the issue with my Honda. It was fixed in a few hours and is working great. I'm now driving a safe car again, thanks to Jason. "
"Tim & Derick made me feel comfortable by explaining the work that needed to be done on my car before proceeding. Being a woman, I felt secure knowing I was getting the same treatment as a man. Thanks Midas for hiring honest professional help at 1950 E. G"
Midas performs quick oil changes and does not charge extra fees.
Derek Davis did a excellent job at telling me and showing the problem and giving me the best option. Way to go Derek. You earned my business
"I had my shocks and struts replaced at this shop and my car has never been right since. I have had to go up and have my bolts ""re tighten"" 5 times. It is absolutely ridiculous when you pay that kind of money. And still my front end is no better than it was"
Was told my van needed over $1000 in new struts and shocks. 2nd opinion elsewhere said we needed no service at all. 3 weeks later and no problems. These guys are opportunistic predators. Stay away!
I brought my car in for an alignment was told it needed other repairs.Which the car does but this shop was way over priced.however I requested an oil change.I noticed the employee taking care of me had a sarcastic look on his face.I got the oil change they