Took my car in for age related issues. Sumit's Team looked over my car and gave me recommendations as to it's safety and repairablity.
Quality work and the kindness of the staff .My car works great because the time was taken to figure out the problem and I'm extremely thankful to Midas.
My truck was very broken. They got it in right away and were able to evaluate it right away and seem to have done a good job fixing it.
I came in for an assessment of a noise my car was making. The man said $129 for the assessment. I said no thanks that's too much. Instantly he offered $49. An $80 discount. So why didn't he offer that in the first place!!!! He was trying to see if I would pay that? What a misleading scam! Then when I agreed to $49, I came to pick up my car, I HAD TO ASK 4 TIMES to have my estimate printed out on paper. He kept saying no, I have it in my computer for you. Well I'd like a second opinion so I need a printout. He didn't seem to want to give it to me. But I wouldn't leave without it. Believe me I'm interested to see what another shop says about that squeak. Also I was charged $1.85 for "consumables " . Exactly what consumables are you using when looking at my car?
There is nothing you can do to improve my next experience as I will never be back.
Thank you so much the staff are amazing and very helpful it's highly recommend they are super nice and easy to talk with
From the first time I spoke to Sumit, I knew what to expect. He was very professional, courteous and knowledgeable.
Friendly and professional staff
The service man was very knowledgeable and pleasant. I’ll be back for an additional service.
Polite, friendly, professional. On time, didn't charge for things I didn't need
Very professional and know what they are talking about
Perform a proper alignment. The steering wheel shouldn't be tilted to the left after an alignment has been completed.
job was completed in a timely fashion
I was told the job was going to take 2 hours and it took 4. Had I been told it was going to take longer, I would have gone home and come back.
no bs. i am also a gearhead they knew it all. good job ,reguards j procee
I had no appointment but I was looked after very quickly. Both gentlemen were extremely helpful, polite, and professional. The problem was diagnosed almost immediately and I was sent on my way
Fast and efficient service
In the event that my vehicle was being serviced it was recommended I change my internal cabin air filter which I was not there for. I did appreciate the attention to detail I was not there for this and the cost of replacing the air filter was ridiculous.
The speed of the service was faster than originally promised. The garage pushed my service ahead of schedule since the other vehicles were waiting on parts to be delivered.
The people there are friendly and HONEST
They always seem to do a good job in taking care of my vehicle. They also inform me of future problems I may encounter along the way and what steps to take.
I've been very happy with this location and Han the owner. He is extremely pleasant and explains everything so there are no surprises. I've recommend Han and this location to many other family and friend and continue to this day.
To claim that I was highly satisfied would mean that I would not expect them to strive to be better. There is always reason to improve.
I needed an urgent exhaust repair. The Shop was booked up, so the Manager asked me to drop by first thing the next morning, and they would find time to work on the vehicle. I returned at 8:30 the next morning, and they had the new exhaust parts installed by 11 AM. Also, I think they ordered the parts the day before to save time, as I don't think they keep these parts in Stock, and I didn't see a delivery while I was there. I have had various vehicles repaired there over the years, and I have received good service, and reasonable value for my money.
Hans is a professional and he is always kind and explains well what is happening with my car.
They do a very good job I'm very pleased with there kindness approach. They would always get my business t
Very knowledgeable and friendly, scheduling was very easy and fast
I completely trust my local Midas. The employees are always very friendly and the service is fantastic. I definitely recommend when friends or family ask for suggestions
The professional service from Chantal
The recipe said I agreed to not take the old parts back. At no time did I say that and it was not offered to me
ease of making the appointment and a time that worked best for me
I get my car regularly serviced at Queenston Midas. They have a great crew and excellent service. When my battery died on the weekend they did thier best to accomodate me and get my car repaired. Good variety of products to choose from and good advice on my cars health.
I am happy with the speed with which they were able to identify the problem.
Nice team, nice welcoming and professional
Clear communication and friendly staff excellent work clean location. Very timely repair.
Employees were courteous - always smiling Mechanic was also friendly
The people are efficient and very informative .
The fees are still higher
Very professional and work completed in a timely manner.Excellent staff
They told me everything I wanted about my problems with my vehicle
Hans and Chantelle are very easy and helpful to work with!
Staff is always friendly and helpful at this location. They explain in detail what they found, and what next steps should be for my vehicle.
Customer service was excellent and the detailed description of the work done to my car was easy ro follow.
I have taken my car here twice now. I was recommended by my sister who always taker her vehicle here to be serviced. Hans is fantastic and tells it to me straight and I never feel like I’m being overcharge. The woman who works the service desk is absolutely amazing too!
Staff was friendly service was quick
I had a tight schedule that day of my booked service and this Midas were right on prompt for what the promised wait time of the service was.
Very informative and friendly
Explain more my options for next steps
Chantel went over and above as always to make sure I got the right tires for my car. Despite having to go back and forth over the phone a few times. Even called to warn me that the tires I wanted didn't match the type that were on the car and helped me pick something else. Even up sold me 3 additional tires which I'm really glad she did. I didn't realize just how bad I needed it until I got there.
The staff are always great, it’s nice to see a female staff in an automotive garage, and no one ever tries to sell me anything I don’t need there
Front desk was very helpful and explained all the details.
The service rep took care to relay the customer concerns to the mechanic. Good follow-up with clear options.
Great service prompted service kind service thanks
Hans offers great service and has a terrific crew, They do dependable work and explain the work needed before proceeding. They give you the heads up on things coming up that may need to be looked at as well.
Gone for years. Friendly staff and knowledgeable.
Fast and efficient and were able to fit me in last minute. Everyone is very friendly.
I feel that they are very thorough while working on my truck and keep their eyes open for any other potential problems.
The communication and quote and booking of our appointment the next day went perfectly, and Shantel replied with great details of the price and what to expect
Explain that after I downloaded a coupon to get an oil change for 39.99 then being charged 64.00 show the coupon and still be charged 56.00 because oil filters are not included but it says specialty filters are charged for.
Make sure all vehicle models are available to click for Chevy and Toyota .
Great communication. Honesty. And explanation. Hans always goes the extra mile. This was no exception.
I am always treated nice, I trust them and always feel welcome!
Friendly staff, trustworthy!, good location
Clearly explained what was wrong and what my options were
I only bring my vehicle to this Midas. Staff is always friendly and knowledgeable and I trust them. The store front is always clean as well as the bathroom. Everything is explained to me and I’m always informed of what may be next to maintain/replace. I also like the maintenance sticker being dated the day of the service and how many kilometres I was at.
Staff was friendly and professional, explained everything and work was done in a timely and professional manner. It was a great experience overall.
The manager Chantel was very friendly and remembered things about me from my last visit. Like my hobbies etc. makes for great customer service
Friendly service. As usual they went over and above to answer all my questions.
I take my vehicle to the Midas by me when something goes wrong. I trust them to take car of my car and the service is exceptional
I booked three days in advanced and still had two wait two weeks for an appointment
Everyone was very professional and knowledgeable. Always made to feel welcome at this location. Hans is very friendly and always remembers my name.
Engagement with the service desk was informative. There was a place I could go to eat or entertainment (restaurant). It was also not a crowded seating area to wait in. I was not satisfied with No free WiFi.
It was done in a timely manner, and was not overly costly.
Everything was done in a professional and timely matter
Everyone was really nice .the place was clean and the service was great.
Ease of booking, convenient time for me and job well done!
Everything was explained. Prices quoted were really close. Updated often. Told what service they did. They were friendly and helpful. I use this Midas when anything goes wrong with my vehicle.
Great serviceVery professional
Shantel on Queenston road is absolutely the best! She is friendly and honest and that's the reason my husband Bob and I keep coming back!!
The tech was very helpful and gave me the free wipers deal, which I didn't even know about. What a nice surprise, he went that extra mile for customer service.
I left a review on Google. The mechanic was amazing! She was extremely friendly and was honest with what needed to be done (exhaust). I was told that the whole exhaust system was shot and would be about $1000. Turns out, it was just the bracket. Amazing. Love you guys and I'll get all my work done here now.
I emailed this location because of a bad experience I received from the dealer I purchased my car from. After several attempts by the dealer to try scare me into getting unnecessary work done so they could make more money I decided to get a full brake serv
I noticed the tailpipe hanging on my pickup and assumed the worst.I thought for sure the repair shop would bill me for all kinds of muffler repairs. Midas looked at my truck and told me it was only a broken hanger. They repaired the problem and only bille
One of my buddy he recommended MIDAS 3 years back since then I keep coming back. Loved the friendly atmosphere and fully satisfied with their service. However my car is still new just ran 40k no major issues in it.
I went in for an oil & filter change which they advertised for $44.99 but then I was charged for the filter on top of the price? False advertising if you ask me. The woman at the front was very helpful and friendly.
Hans & Shantel and their crew were amazing. Great Service and Professionalism.I care and love my Dodge Ram and I know that it is in good hands with them.
"As always my expectations were exceeded!!! The staff always go above and beyond, ASHLEY AND HANS specifically, as they are always at the desk. I was thoroughly impressed the way they handled a customer that was unable to vocalize his needs, and it restore"
10/10 would recommend to everyone
Very friendly and honest staff. I will definitely return to this location for service.
"We recently brought a vehicle in for front end noise. Hans was very knowledgeable, forthcoming with details and customer oriented. Our repairs were completed in a very timely manner with excellent value. We will be bringing our vehicles to him in the futur"
"I was very pleased with my recent visit to Midas on Queenston Rd. to address a squealing noise emanating from my front brakes. They did a great job diagnosing the problem, changing the front brake pads and offering a thorough explanation to me . . . all a"
"Very polite , fast service. Chantelle is amazing! The best part is they are very honest about what needs to be done on my vehicle!!!"
service was great and car was finished right on time!!! and there were no extra or hidden charges on my bill!!! they also let me know if something elas needed to be done soon of later on!! was overall pleased!!
I have confidence that they will do what is best for my truck.
"Went to have my winter tires taken off yesterday and my summers put back on. Have been going to this shop for many years and have always had good service, after the summers were re-installed I went to take a look to make sure everything was all right and "
"Helpful staff, knowledgeable technicians, fantastic service, and speedy repairs! "
Do not take your car here. The owner is a jerk and unprofessional. Go to a licensed mechanic.
DO NOT TAKE YOUR CARE HERE. They aren't licensed mechanics. If something goes wrong the owner (Hans) will hang up the phone.
Been getting my vehicle serviced here for about a year now. Always satisfied with their service.
Very pleasant and HONEST!! Nice to be able to trust someone!!!
Very pleasant and HONEST!! Nice to have someone to trust!!
"I recently had my rear brakes done. Shantel at the front desk was awesome. Great price, great customer service. I would definitely recommend this location! "
"Midas talked a good game ,but when it came to the end they ciped my rim and the best they could do was say ""Sorry"" "
The online appointment worked well for me. I arrived a few minutes early and my vehicle was worked on almost immediately.The work was done in less than an hour. The manager was friendly and engaging
"I fell like every time I take my suv to this location, they are always honest with me. I feel comfortable leaving my vehicle in there care. "
Staff had been helpful from the beginning to the end with the appointment. They were very carrying and trying to solve problems efficiently.
"Staff at Midas were very friendly and seemed to be knowledgeable however, I took my car in for front brakes - the brakes seem to be working really well but the handbrake is so stiff I can hardly pull it up. I was told that it's normal. (?) Never had a pro"
"Had to have new tires put on, old ones where bald. Midas staff very helpful chosing the best tires for my budget. I love the new ones ,feel better grip and response. If anyone has any doubt, talk to someone you know and talk to your local Midas staff."
Did a great job. Rotated tires. Learned about potential future problems. Staff very knowledgeable and friendly. Great Service
I had the parking brakes replaced on my Ram 1500. They did a good job at a good price. The owner was extremely helpful and courteous.
"I come here to get my snow tires changed every year, and the service is fantastic ! "
"Very knowledgeable and friendly customer service, definitely felt that my car was in good hands here. Will be returning in the future for all of my automobile needs. "
"Staff were super friendly, explained everything in detail and best of all definitely not over priced. "
It went well- nice and fast service.
"The main guy is very descriptive, helpful and friendly. "
"Upfront explanation of repairs required including labour and cost of parts. Manager Hans provided details as to the cost of the repair in a very professional, personal, and polite manner. Only the repairs that were required and discussed were performed at "
Did online appt.. Never heard back..Called 3 times rings forever ..no answer .. Finally to voicemail.. Left voicemail each time.. Website says they will call you back within 30 business mins LOLNO RESPONSE? Very weird.. Can only chalk it up to this locatio
The service at this location had always been quick and friendly!
Hans runs a great shop. Very professional and always a great job.
Very friendly and informative
I was very pleased with the work they have done on my car.. Always a pleasure going to take my car for a service..
I?ve recently located to Hamilton and I?ve been seeking a good mechanic. I can finely say I?ve found one. I was treated respectfully and honestly. The shop was clean and professional and provided a comfortable environment.
Hans and his crew are fantastic. They always take care of my car and give me a fair price. That's why I keep coming back.
"Although it was very labour intensive, and way more money then I'd hoped, Hans and his team did a great job and my A/C is now blowing cold air again. This is my second visit to this Midas location and I will definitely be back."
I would not recommend midas to anyone. I was given an estimate of $540 for a repair that ended up costing $270 at Canadian Tire. He quoted me $280 for a part that was actually only $130.Its unfortunate because i have gone to midas in a different city for y
Thanks to Leslee at Midas Hamilton for making my first experience a great one! Her and technician/mechanic Ken did an excellent job.
"When I called to book an appointment, I was quoted the ""special"" price for oil change and courtesy inspection. The next day, upon arrival, the manager said they made a mistake and that the special wasn't available now. They should have honoured the price"
"I had an oil change & break check. The service was friendly and efficient. Thanks,Ray"
Oil & Filter change was quick and simple
I was very pleased with the service and staff was very friendly.
Great people and excellent service.
I am very happy with the service at Midas. Due to them making an honest mistake of ordering the wrong snow tires (one digit off) I received a free oil change and free installation of two of the tires. Service is always friendly and honest.
They keep me informed of what they are doing with my car. They don't proceed without my approval. Great rates and they've even provided transportation to my home and back when my car may need a longer service.
I was very pleased with Hans and his staff.. They went out of there way to make me feel home.. Will be coming again for sure
Quick same day repairs and reasonably priced!Thanks for the great service!
Had some short notice brake repairs made to my vehicle. The problems were quickly corrected to my satisfaction. Good work!
"This company made me feel like a somebody, and went out of their way to Identify the exact problem"
"This location went out of their way, to locate and find all problems"