Very sweet people who know what they’re doing
easy to schedule, service was fast
Yes employees were all friendly liked the pre checks on vehicle and recommendations I like they cleaned all drips off my vehicle after done I did recommend to my manager Bob auto kings Thankyou I will use y’all again for sure
Super nice fixed other problems in my engine as well that I did t know about and it runs great now
The Midas team in Bend is first rate. They are led by Cody, the manager, who is highly qualified and skilled. He went the extra mile to make sure we were completely taken care of.
Ease at check-in ready on time
There was little to no wait to get my car checked in. Got text messages with a comprehensive list of things theu did and would recommend. Friendly staff
I was highly satisfied staff is awesome and service was quick and super helpful thank you guys you all rock
I was very impressed with the availability for service appt., the friendless of the staff but the most important was the honesty. I was told by the dealership I needed new front brakes. Midas confirmed my brakes had thousands of good miles left on them and NO...they DIDN'T need replacing now. Thank you for the HONESTY! I will bring my car in to Midas for repairs here on out.
They did the job right keep me up to date on what was being done and told me what they found in the check up.
Website was easy to navigate and book an appointment for the next day. Crew called me same morning and confirmed that they had parts and were able to do it in a timely manner.
Cody the GM its a professional person and took care of my jeep and completely explained
Friendly and able to get in same day
Mark was professional, kind and courteous. I was a walk in and they had me out with what I needed in just a few minutes. 12/10 great service.
Cody was awesome. He went above and beyond in helping me get the right battery, tracking it down and having one delivered from another store as I waited. Then when they delivered the wrong battery he personally drove back to get it AFTER HOURS to make sure I got back on the road. He was very professional, checked in on me frequently and kept me updated on the progress. I'll definitely be back to get this kind of service again!
The manager Cody was awesome and understood that I was having a car emergency at a critical moment with a family wedding. He set realistic expectations, was clear on work the needed to be done and cost, got his tech Harrison involved right away, and got the work done completely sooner than estimated. Amazing experience!!
Have people that have knowledge about suspension if they are doing an alignment. Don’t recommend taking it a different mechanic shop because they don’t know
I was satisfied with my experience at midas for an oil change. I got a great deal and everyone was nice. I just went for my car and don’t know anyone to refer which is why I’m likely not to tell people unless asked.
My brakes were not feeling right. So I came in to see what needed to be done. The Midas guys showed me that my brake pads were in good order still. So they recommended bleeding the system and replacing the fluid. My brakes feel much better now.
Store manager, Kevin, was professional and knowledgeable. Staff was late, first appointment on Saturday. But job was done quickly.
Had a custom request and they were more than happy to help. Well priced services, were friendly, and accommodating.
The associate Mark Mercer was not only friendly when setting up the appointment but was also very helpful when I was waiting for services to be completed on my vehicle. He put on a TV show for my children and made the experience as pleasant as possible.
The manager was very friendly and helpful. They got me in and out in 45 minutes
Great customer service and fast work. Mark the owner and tech was very nice.
Time of appointment, timely work, kind folks at the front desk.
Great experience here. Thank you!
The manager at the front was very friendly and was willing to go the extra mile to ensure I knew what they were doing and what the condition of my car was
Service, communication, cleanliness, professional, pricing, location, friendly
As soon as I called to schedule an appointment for an oil change. The friendliest honest person answered the phone which come to later find out was the manager. Great costumer service skills. For me right in with no appointment. I was shocked and so appreciative.
Getting in before are appointment time was great. Friendly service from everyone, even the customers. Was a great price for oil change.
The staff was amazing and fast! Used a coupon and was in and out
Mike gave me realistic expectations, and they completed the service sooner than I expected. Very friendly and knowledgeable
Manager Michael and his crew were very plain in explaining my muffler issue and what was necessary to fix it.
The entire staff was exceptional. The wait was short and enjoyable.
The system for ordering my brakes and rotors did not give the salesman enough information and O'Reilly auto had to make several trips extending my wait time. I would like to have had Willwood or Brembo brake pads as an offering someday by Midas.
I would prefer to wait in car and be only 15-20 minutes max.
Scheduling was last minute but very easy. They took care of my vehicle in a timely manner, charged a fair price, and the work has been stellar. I will be back!
Mike and his team were amazing. They helped us out after our car broke down on the side of the freeway. I love the long hours so we were able to get our car fixed before we would be stuck due to the new years weekend. Great communication and very kind and personable.
Friendly and polite customer service. Quick service, good communication. Seem knowledgeable.
Straight forward, honest service. Great advice and friendly conversation
Everyone was very friendly, knowledgeable and helpful. We received recommendations that weren't pushy and were informed along the way with progress. During the brake installation a bolt took longer than expected to get removed and we received multiple apologies about it as well as clear reasons why it took a while, providing us with confidence it was done well without any cut corners. The new ownership and management seem to be heading the office in the right direction.
Office staff was amazing, super helpful and kept apologizing about me having to wait. My wait during the whole process was less than an hour and they changed my oil quickly and efficiently!
The new owner and manager is top notch. They repaired an oil leak from last change where someone literally put the wrong bolt back in. There was a M12 1.25 bolt where there needed to be a 12 1.75! I'm blessed they adressed the problem perfectly saving me a $900-1100 for a mechanic to replace the entire oil pan. I Highly recommend The New Midas. I made my appointment the night before on line as they were closed. There system was simple to use without a glitch
The service was great and timely.
The servicing I have received from my dealer was everything that Midas was not. I do not trust my dealer's service department, but I trust Midas. Midas performance was 5-star
A big shout-out to Mike and Gavin for resolving my F 350 Engine Light issue!My first choice to have the problem resolved was to go to the dealer that I bought the truck from; they said it would be 2 1/2 months before they could look at it----2 1/2 MONTHS!After I heard that, I called Midas in Bend, Or, that morning and Mike and Gavin said to bring the truck in that afternoon and they would run the diagnostics to determine what was going on. They found out what the cause was and stated calling around for parts. None were available locally so they reached out statewide and found some that could be delivered the next day.After the parts were delivered, work began the following day which turned out to be challenging; as it turns out, there were some bad parts that were delivered. Mike and Gavin stuck with the project until it was resolved. They kept me informed all during the process which was much appreciated!Bottom line, these guys are very professional and responsive---I highly recommend them as your go-to vehicle maintenance team.
Store special of $9.99 for oil change ended up costing over $70. Said he wasn't allowed to put conventional oil my vehicle(2016 Jeep Renegade) so special didn't apply. This after waiting 10-15 minutes to get signed in at store-I was the only customer and set up the time the day before. Never once felt that I was of any concern to anyone at the store. Will not return to this location. Also did not even check air pressure in tires(low air alert went off that morning) and I was told they didn't have time to do it-really????Under new ownership so I thought I would give them a try, probably will not do it again.
Excellent customer service. Very friendly. Thourough.
Terrible service. Rude and disrespectful. Not even considerate enough to tell me that my headlight repair job is too small for them. I was told they were very busy....difficult to believe when there was one car on the rack and one in the parking lot. T
Made an appointment a week in advance. Then took off work to drive 40 minutes just to hear them say NO when I got to this Mickey Mouse operation. They didn?t even try to do anything accept shoo me away. THIS PLACE IS A TOTAL JOKE with death metal blaring t
"Had a crack in my ""y"" pipe. I asked if they could weld it. They said no and I would have to buy a new pipe and have them install it. Charged me over $700 and then welded the cracks anyway. Rip off stay away"
"I had a 115 appointment on November 3,. 2020. I was here but the shop is closed for lunch. The sign says they will be back at 1. It is now 1:50 pm. I have knocked on the door several times. I have also called several times but no one answered. Their mes"
hrs clearly state 8-5 mon-fri on the door. Appointment made in advance. We get there and shop has no lights on. Called straight to voicemail. Brakes are about shot and no one here for our Appointment to fix.
2016 subaru first brake pad change. They REPLACED the rotors . Needless to say a complete rip off !!
"After my TPMS Sensor went off on New Years Eve and a tire went flat- I knew I had to get the tire checked out ASAP. The Owner of Midas, Miguel communicated with me on New Years Day- despite the fact that the shop was closed for the holiday. The next morni"
"This place has no integrity. They treat people like they're idiots, and don't know anything about cars. They will find things wrong with your car, so if you went in for just one thing they will add a bunch of other unnecessary things, and charge outrageous"
"They steal here! Somehow they found more wrong with my car then I went in there for. I really think they broke my fan belt, nothing was wrong with it before! This has been a total nightmare! Their estimate for the work went from 185 to 375! Never ever will"
"I would give them 00000 if I could! Rude and ill informed. You go In and know basic things about your car and they don't check on your complaint, like water leaking on the ride side of your car. TOOK IT ELSEWHERE BEFORE I WAS ABOUT READY TO GET RIPPED OFF!"
"Seriously don't waste your time, you go in for one thing and they find other stuff wrong that wasn't broken before. I would not be surprised if they disconnect something so it doesn't work. Also the same thieves that were there earlier this year are still "
"I have been to this midas location many times over 10 years....the new owner and his wife have extremely upgraded the waiting area, ..a tremendous improvement over the previous owner. The service is superior...I will always bring my car here for service"
"I knew my brakes were getting worse and worse, I just don?t have time to call during the week. The scraping sound made it a priority.I called and brought it in on Saturday.They told me what I already knew and gave me a price that was way better than my dea"
"NO STARS! 00000 -Worst place in town! They will find or do things to your car to end up charging you more! They do not have trained mechanics here, just people who know a little bit about it. You are risking you're vehicle getting in a far worse situation."
I am absolute please with the work. They diagnosed the problem and quickly finished the work. I felt the price was very fair and honest. They will get all my work it the future and I will refer friends.
"000 RATING Worst experience ever! Recently Went in to get my starter installed, instead my car was robbed, window broken and things taken from my car. I had left knowing my car was in the garage that afternoon. They pushed my vehicle off their property aft"
"No not one star but triple 000! This place is horrific! It will not only charge you for more work but the problems that they find were not there before! They broke my heater core and my car got robbed while it was at their shop. They did not secure it, so "
"PLEASE READ THIS! I have spread the word as a good citizen of Bend Oregon and also a customer service provider, that no one waste their time here! My car was burglarized at this place under their care and they didn't care or"
"After they ordered me the wrong part and wasted 4 hours of my time, the owner got hostile towards me and started yelling and screaming in my face angrily over a ?stupid question? Very uncomfortable. Worst service I?ve ever had. That guy is unstable."
"This is the only place I have ever gone to that has been honest and has actually told me that they would not recommend any additional work than what I asked for. ONLY PLACE I HAVE EVER BEEN TO THAT HAS DONE THAT! The guys are so nice, personable, respectfu"
Fast quality service as always.
"I just paid $546.00 to get these done1). Catalytic converter in2). Muffler (so it doesnt rattle)3). Oil change4). Radiator flushAsked if they can do my ac unit, fix my driver seat so it can be used for the electrical buttons back and forth, check my abs li"
They saved use a ton of money. We originally went to another place and they wanted to charge us more then double. So we decided to try Midas and we were presently surprise by the amazing customer service. I would recommended them to anyone who needs a mech
These guys are as honest as they come!
"Went into to midas to get my thermostat looked at and they said I needed a new water pump and timing belt to fix my overheating problem, got that fixed and it didn't help what was wrong, took it back to midas and they said they could fix it. They still won"
"Thought I would need 2 set appointment but took me right in - 1hr later I've got a new ""art piece"" exhaust system - first rate craftsmanship "
Went to pick up the car and was charged more then I was quoted. I am seeking a refund and a copy of the written quote. I will let you know if they refund me the overcharge. Check back later
"These guys are the best, great prices and great service "
"I had my front disk brakes serviced at this shop. The results were good when I asked the manager to show me what they did so that I could perhaps do-it-myself in the future, he was quite helping. That was 11/8/2018. 3/30/2013 I returned to this shop as "
"This is the WORST experience I have ever had with a mechanic shop. They are shady and RUDE. There is only one guy that works there that I have delt with that has any type of customer service. Raul, the owner is RUDE as well as incompetent! After having my "