Walked in to a smiling face from Steve the manager. Right from the start friendly and assisted with what I need. The tech Aydon, was professional and knew the answers to my questions. I will return because they made me feel more than a customer.
Year, make and model provided to Terry by phone evening before. Quoted a price i accepted. Referenced the available coupon for that location which he said would work.Coupon not honored the next morning. The guy from Killeen I dealt with was professional. Lack of honesty. This kills residual business.
I went to the William Cannon location first and they said I needed to get my compressor and condenser fixed. after paying $2,500 for the service I had to take my car back to them three other times because the issue hadn’t been resolved. I then submitted a complaint and a Chris Gannon reached out so i can take my car to the Ben White location where I was told by the store associates that the William Cannon location is the worst. They then took another look at my car and said the issue was a whole other part and a was provided a quote of another $2,000. I’m not going to waste a whole other $2,000 when the initial “repair” wasnt the initial problem. I’d seriously like my money back
I felt like Derrick Heath was patient and thorough with explaining the reasons behind the suggested work and never cut me off when I had questions. Very trusting aura with him and his Midas crew. Thanks!
Customer service and ease of scheduling
Quick service, courteous staff
This location is my favorite! Always super quick and easy!
The staff was very friendly, knowledgeable, and worked very effectively to help me with my car needs and help me understand what were the issues.
This was my first visit to Midas, and unfortunately a "bowl" of some type under the vehicle was not tightened securely and I developed an oil leak, which I discovered upon returning home. I took it back to the team at Midas when I could get back there 3 days later and they worked me in, got the problem resolved, and I am happy with the result.
The front counter guys were good the comment as I left from one of the mechanics was unpleasant
Walker is doing a great job. He is very professional. Easy to talk to and explains everything that is going on.
Problem was fixed extremely quick. Everyone there was very friendly and knowledgeable.
Excellent mechanical success while providing insights to their work.
The sales manager, and several of the associates, very helpful, straight to the pointVery knowledgeable and gave me great recommendations for my repairs as well as getting a credit line through Midas Which really helped out a lot, though I don’t live close to the location. I am going to make a point to come back to this location because of the great service
They documented my Tacoma truck mileage incorrectly, and therefore the sticker they put in the windshield, reminding me of the mileage for my next visit was also incorrect.
Good service friendly employees
Rick made the process incredibly easy. His techs got the problem diagnosed and fixed all in the same day.
Derrick helped me make best decisions based on my priorities and communication between the time I dropped off my vehicle and picked back up was outstanding. Pricing very competitive and products and materials top notch. Best set of tires and break job ever!
This being my second time there, I think Derrick takes his job seriously and is very knowledgeable. I also thinks he needs a vacation or some time away from the store. It was little things in our conversation I noticed he would forget steps. So I had a Groupon for a wheel alignment. One thing he did was swipe the code for the Groupon. I asked if he needed the code attached and he said so I reopened it and he said “Ahh you already swiped it.” In my head I’m like no you just did. But I just left it alone. He also said I would have to pay $195 to get my traction sensor reset if it didn’t go off manually. So I asked if they HAD to perform this and he basically said yes. There’s no other way to get the sensor off. Which I thought was a bit strange. It didn’t take long to get my car back which I appreciate but the sensor was still on, but after about 5 mins it went away. So I called and asked is the alignment covered over warranty, and he said no cause I have bad parts… But he is aware that he is charging people WAY more than his competitors for the same services. So I’m not sure if I’ll personally be back.
Very friendly ans knowledgeable.
Derrick Heath one of my service providers. Went above and beyond! He answered any and all questions I had and even let me know what was going on with my vehicle while still on the shop. Overall amazing customer service ! I will recommend and will return!
Somehow finished this big job in one day. Too expensive i felt they took advantage i will be paying for this for forever
We visited Austin Midas (west Ben white blvd) on Saturday March 16th due to a check engine plus car starting problem, I was told that fuel pump & spark plugs need replacement to which I agreed. Later he called that high pressure fuel pump also need replacement so I visited store. The pricing of parts is exorbitant and it’s 3-4 times the market price excluding labour ..the guy said if I take the car someplace else, I still have to pay for the incomplete repair. I had no choice as I was traveling and car wasn’t driving.
Everything was explained very well and pricing given.
Such friendly service when I called about pricing and booking. Same friendly service when I arrived. Additionally, had lower priced oil change compared to other shops and they even offered to give me a discount for half off (without me asking about discounts). Overall, this location was excellent.
The manner and efficiency that Rick provided my quote for services was better than expected. I was really pleased with his knowledge and willingness to help me figure out my car issues.
Great customer service. As soon as you step in you are greeted by Rick like if he knows you forever, friendly and courteous. He explained clearly what needed to be done and the costs of the work. I will keep coming to this location. ⭐️⭐️⭐️⭐️⭐️
They told me I needed new brake pads when I just had them changed less than 5000 miles ago.. Midas is a scam
Service Manager Derrick Heath is AWESOME
He explain everything to me. Very knowledgeable.
The staff was great. They joked with me and didn’t really pressure me for additional work. Really enjoyed their energy and enthusiasm especially being so close to the holidays. They deserve all the praises
I showed up without an appointment and was met by Derrick. He was very friendly and got my car worked on right away. I would highly recommend this shop to a friend
Good price good service. Everything was fully explained.
Everything that I needed was explained to me in a timely manner. Rick who helped me called and said I could bring it in the morning and it be ready by the end of the day!! Amazing work
Great service! Explained what I needed done on vehicle and possible payment options for me to look at!
William explained everything thoroughly and answered all my questions. He’s very personable and funny. He made me laugh and enjoy my experience here. I’ll def be back!
Derrick Heath was great help. He was nice, funny & had great communication
Manager Rick was amzing !!!
Derrick did an amazing job, great service.
Profesional and friendly service
I was greeted happily and speedily! Checked in as soon as I arrived. Asked how long it would be and the associate let me know I'd be next. I was given the wifi password & water while I waited. My oil change took less than an hour without an appointment. They let me know some other things that I need to take care of on my car and their price offer for completing the job today but decided to wait. Great team. Quick service. Great experience
Rick, the daytime manager, did a good job telling me about my car. Very friendly and likable guy. It was cut and dry about what my car needed, so he didn’t have to go too far into detail. But they got the job done despite some technical problems.
Ricky broke down everything going on with my vehicle in an incredibly comprehensive way without mansplaining. He was friendly, knowledgeable, and handled the flow of the shop well.
Quite a friendly experience, I did a walk in and asked if he can do an oil change. Right away I got the quote and service. He also informed me the state of my tires and brake pads Asked for a quote and sure enough everything was in detail.
The guy at the counter, Rick, was the friendliest, nicest guy. He was very quick, communicated everything well, and had my vehicle done in half the time that was promised. Great service! And a super friendly guy!
Thanks to Rick and the team I was able to get in and out quickly, on top of that my oil change was a 10/10 job… best Midas!
Rick was friendly, thorough, and explained in detail what upcoming maintenance I will need and even introduced me to 2 credit products to help me finance those repairs.
The customer service was great. Staff awesome
Service was great. Rick was very helpful and communicative and friendly
Informative, friendly, accommodating & communicative. The quicker I can get in & out stress free, the more satisfied I am w/my experience.
Rick was awesome , very friendly and helpful.
I returned to midas when I saw I had a problem with my coolant because of my confidence in this location. There was a new manager, Rick, and he exceeded my expectations. He was very friendly, took time to answer my questions (I’m not super good with car stuff), and worked with what I could do. For the problems I couldn’t afford to fix today, we made a priority list of what needed to be next so I could save up for them. He explained the price over the phone and that was the price I paid. Everything I needed in this visit and I’m confident to get a good value next time I’m back.
The manager was very professional and honest. He was personal and recommended options for my vehicle, both large and small, in ways with upkeep. Was very helpful and I thanked him.
The whole experience was great
Ricky was great and informative.
Derrick Heath is amazing. He was very communicative, friendly and honest. I believe that Derrick could bring in much loyalty and returning customers. Great addition to the Midas team
Rick was extremely knowledgeable and very friendly and welcoming. Darius has helped me with a huge headache with my car in the past and he’s why I come back! Now I can add Rick to that reason as well! Thanks y’all!
Quick service; best price
Rick was very nice to me and he helped me receive the online discount for my synthetic oil change. I left the Midas on Guadalupe because they were attempting to charge me $120. After not wanting to give up on Midas since I’ve always come here I called this location and amazingly Rick was able to help.
Rick gave an excellent customer service
Rick was nice and informative
I was greeted as soon as I entered the shop by Rick, the manager, with a nice smile. After asking what services I needed, he immediately explained the price as well as the wait time. I was given the option to leave my vehicle or wait(waited) but, there was great conversation and music to keep me occupied. Rick and I both hail from Chicago, so we did a lot of reminiscing!! He has a great disposition with all of the customers and staff!! Kudos for having such a pleasant person setting the tone at Midas!!
Honest discussion with contact. Options presented.
MR RICK was great! Accommodating transparent and professional! Love the customer service he presented
Rick was tremendous explaining issues and options
The manager of the branch is great what time they go in there he takes care of me with no issues at all so I really appreciate everything everything gets done quick and fast and the highest quality I had no issues
Because I received the best overall performance from the staff. They went over and beyond to make sure my vehicle was fixed! Thank you staff at Midas!
Professional and friendly and highly educated employees
The gentleman (Husain, I think) who checked us in and explained the issues with our car was kind and professional. He took us underneath the car and showed us all of the issues with the front suspension.
Happy and Satisfied customer
From the time I step in the store, I was greeted by a very friendly and welcoming young man who was very helpful and explained the whole process and the time frame that it might take. I had a wheel alignment done which it didn’t take long. Overall I’m very happy I went to MIDAS and I will go again when needed. Thank you 👍👍
Duest is a great person to talk to he have been fixing my trucks ever time I come if he is not at work ill ask when he be back and then I'll come back. Don't need to loose someone like him he do a good job on my trucks thanks Dust on Ben white rd in Austin Texas.
Good value - efficient service, good front desk communications
I was having a hard time getting a problem fixed on my truck and getting my parts put on. With Darius help at the front desk he was able to get my truck squared away and that young man is very patient and helpful so glad I was able to stop by Midas today.
Please don't take you're car to get it fixed here I payed 700 to get my car fixed unfortunately they did not fix my car / I had to take it somewhere else to get it fixed /they have no idea on how to fix a car (5hey don't know what there doing )
They lie about what they fix and dont fix what is wrong with your car and just want to charge you for more stuff that is not wrong with your car paid almost $5000 then told me it needed sensors that would cost me another $1500 then tried to charge me anoth
"These guys fixed my brakes and got me back on the road to Arizona, working late into the evening after hours. I cant say thanks enough, great job guys."
"scheduled online oil change for 3:30 & when i arrived he says we ain't doin appointments. I got 5 cars ahead of you, would you like to wait? I said yes, which I'm sure he wasn't expecting & then said well it won't be ready until tomorrow, sarcastically. P"
Pretty quick for a oil change and tire rotation
Came in and left very satisfied. Friendly and professional staff.
"Just moved to Austin and found their Groupon online and called and I was able to come in ASAP. They were very professional, friendly, and honored the Groupon prices. I will definitely be back! I didn?t catch everyone?s name but I know I spoke with Tyler ov"
They were nice, not sure they really rotated the tires, as my slow leak was still in the same place. Haven't been back much in the last year, because things got really bad there. I asked them to check my fluids & they told me the windshield wiper fluid was low. It was empty & none was added. Its so convenient to work, that I used to have 5 cars serviced there for 3 years, but I don't think I'll be back.
Tyler is fantastic!! I had gotten an AC check done at another shop and he was willing to do the work recommended from the other place without doing their own evaluation. He also worked with me on the cost and was able to save me a pretty good bit of money.
car rides worse now and make is making a strange noise in the rear. dont trust this placei would pick -5 star if they had it
Quick & Painless, friendly staff !
got the job done, but AGAIN reported my milage 100% inaccurate. how this is such a problem for these places to get correct blows my mind.
"My vehicle was serviced right away, no long wait times, was offered a promotional offer deal for an oil change & tire rotation. Even when getting ready to leave, I noticed my windshield wiper fluid was low. I went back in & immediately Darius politely said"
"Had a bunch of things done with this Midas, changed front breaks, muffler and difficult to get off tire. Manager Darius is extremely polite, helpful and I am very happy with work they have done at reasonable price and their excellent communication. Thank y"
Horrible management. Guy needs to be fired. Apparently Groupon customers don?t get treated as real customers. For whatever reason idk ... it?s not like it?s that much cheaper. And I?d rather go somewhere else and pay twice as much than ever go here again.
"I went to this shop with a minor issue. I explained exactly what the problem was and exactly what I wanted fixed. 10 hours and $850 later, they had not even looked at the area I told them to fix, and the problem was worse than when I brought the vehicle in"
"I brought my car in for a very simple, easy and cheap repair. 2 days and $850 later the car is worse than when I brought it in. The catch... I told the guys EXACTLY what the problem was, what needed to be done and how it needed to be done. But did they lis"
The guys there were very friendly, informative and fast
I took my perfectly fine working car to Midas for a simple oil change and the NEXT day my car STOPPED working. When my dad looked under the hood he found that a Midas employee left a pretty large WRENCH under the hood. All in all I would not use them again
I bought a coupon on groupon for 19.99. I came in and was told that coupon wouldn't work with my car. That I had to get a W20 and that my car blow up. Then he wanted to charge me full price of $55 when I had bought it for $19.99. I'm still skeptical.. mana
"A simple oil change turned into new brake pads, new rotors and (3 weeks later during an emergency tire change) stripped bolts discovered on my wheels. Had to drive all the way back to Austin to have the bolts replaced or find and pay someone else (with pro"
"I went in for a new radiator and thermostat only because the radiator sprung a leak near by. When I picked it up a day late because of some bad excuse they gave me, the radiator was being held in place with rags shoved between the top of the radiator and t"
They really went above and beyond with fixing my wifes car. I highly recommend this location for great service.
"Technician Raul went above and beyond assisting me. He not only remained calm and professional while I was frustrated and frantic about my car, but also towed my car to Midas and gave me a lift back to my home."
Extremely RUDE CONDESCENDING male African American cashier proved not once but twice why that location needs to be shut down!!! Clearly if Midas doesn?t care about how RUDE it?s main cashier acts towards customers then there shouldn?t be any CUSTOMERS!!!
I will never come back to this location or ANY OTHER Midas.The wait time is rediculous and simply don?t care. I see that now and I understand Midas isn?t the place I should go for car care!!!
They guy at the front lied to me 3x saying the wait would only be 45 minutes.I left the first time got a haircut and came back.?It?ll be 45 minutes?I walked out got something to eat and returned.?It be another 45 minutes to an hour?? I can not control how
"My daughter brought her car in to have the brakes checked out. She was quoted over $1,000 for pads and rotors. She left because she could not afford such a price. The mechanic stripped two of the five lug nuts on one tire. My daughter questioned them a"
"My daughter brought her car in to have her brakes checked there. After quoting her over $1000, (for pads and rotors) she decided that she couldn?t afford it at that time. The mechanic stripped two of the five lugs on one tire. These mechanics let her dr"
I spent all day here and the crew was amazing Mr. Davis was 100% great. They did stuff and didnt even charge me. Thank you
This place is great. Great enoloyee?s and great customer service. couldn?t be happier with my decision of coming here
"You're making a huge mistake if you take your car here! They broke parts off the bottom of my car during an oil change, then did nothing about it... ""sorry man"" is all you get from Midas Ben White. "
I was so glad that you have new owners at this location as will always use it for maintenance in the future.
I always get great service at this Midas shopI would recommend this shop to any of my friends and family.
Midas is a great place to get things welded. We needed our muffler welded to pass inspection. You wouldn't think to go here but they are very professionals and very polite. I loved this place.
"I am not impressed, went to have oil changed we asked for 19.99 special with tire rotate. Services and special were not explained, by time of check out bill was more than 3 times that after correction we still paid almost double and they had to correct bil"
"These folks are absolutely the best! When my daughter's car wouldn't start at the Animal Hospital down the street, they went out of the way to help her get back on the road. Not only did they get her car started, they directed her to the store where her ba"
" Okay, first I wanna say Excellent Service!!! The one thing I can smoke out of people is Shotty, Unethical People and Service.. This Experience was the Contrary.. AJ was my point of contact from the moment I got in the door to the moment I"
A J is the best! I have found my new mechanic!I came into the shop thinking I knew what my Toyota was having a problemwith and he found out it was a totally different problem. Then he that problem and continued to fix another deal and then one fix that I w
"When I spoke with the front desk person she was very courteous and friendly, like the mechanics. Both were very well informed about the problem and there diagnosis for repair. They worked fast and finished when they said they would. I would highly recomm"
"I have had 5 cars serviced there over the last 4 years, but in the last few months, they use excuses, like we have no oil, or can't get you van up on the rack. My wife waited over 2 hours & Son was turned away because his van was ""too tall"" for the rack. "
"This location seems to be doing much better under new Management. New manager also safed my warranty standing by informing me that my new Truck requires Synthetic oil, which the last Mgr failed to bring up. Great job over all. "
There are two things you look for in a mechanic shop. Quality and someone who is trustworthy. This store embodies both qualities. My car broke down today on the service road of 290 and I had a minor freak out. I knew I didn?t want to take it to Firesto
worst customer service i have ever had in my life i asked for a full refund and have not received it what so ever. they told me they would pay me but never did when i go there they say they have to wait to make money before giving me a refund
Midas did not touch my car, they still owe me a refund for the damage to my exhaust system they had done. went to B&B muffler to get repair from what Midas had done. 2 months no refund
I came in for a simple oil change and tire rotation. They got the oil change right but for the second time in a row they did not rotate my tires. I'm given a sales pitch that I need almost 2 thousand dollars worth of work and they still cannot get 4 tires
"I had a GREAT experience at this location. The manager, Rick, and his crew were awesome, fast and courteous. But more importantly they were fun people with smiles all around! That's really rare these days and very comforting to a new customer. Rick seems"
"I went in for tune up and oil change, 300 miles later I had to have engine replaced. Was told it would take 2 weeks and was without vehicle for almost 3 months. My final invoice didn't not list everything that was done or warranty for engine. I talked to"