Very informative and effecient.
Scheduling an online appointment was easy. I was greeted and acknowledged by Isaiah Gonzalez during my scheduled appointment. I appreciated that Isaiah listened to me as I was explaining the issue of my vehicle. Within a couple of hours of leaving the shop, Steven (manager) called me to let me know what repairs needed to be done and that the work would be completed by end of day. I appreciate the professionalism of this Midas shop (Steven, his stafff, and mechanics) because I was informed timely and the repair was done timely, also.
Awesome experience. Quick, professional, known product id.
All around an amazing team. Been coming to them for a few months now and couldn’t be happier. Isaiah is great at what he does.
Great service, knowledgeable, professional.
The Guys at the shop were very helpful and very nice. I appreciate those things.
Steve, Isaiah, and Alex are great employees.
I have gotten to know the manager and he works hard to ensure high standards.
The service was amazing! The way they helped me and explained everything was great! Normally mechanics try to upscale woman on unnecessary things but not these guys, they treated me as if I was part of their family. Honesty. Thank you
they were super nice and super quick !!
Midas customer service has always been top notch. Always friendly and helpful when requesting advice. No pressure if you need work done.
Steve and the staff are great! They got us in really quick and fixed our vehicle fast to get us back on the road.
Customer service was amazing and friendly and they’re knowledgeable about the service
Your representative name Isiah was very helpful n friendly n answered my questions or looked for up my questions on parts n labor for other jobs I need done
I have never been here before. The employees were famtastic, great attitudes and team work and i could tell they liked their jobs and were proud of their work.
The mechanics were highly professional and explained things well. They also answered all my questions. I feel they asked me about myself enough to give me any discount they could, which was kind.
Quickly attended to by Steven. Super helpful and transparent with pricing. Wanted to use a coupon I found online but was given an even better price in store. Always an easy walk in experience here.
Guy n office was knowledgable n friendly
Good service, everyone is friendly.
Midas always tells me what I need to keep my car going. They had already done new wiper blades and filters. When the cold weather started, the fan belts started squeaking. They checked and found them to be worn. They set-up an appointment to replace those next week. Thank you, Midas staff, for keeping my old car on the road.
Aaron the front desk gentleman was courteous and got me in for my oil change even though I did not have an appt. He got me in immediately and made the experience flawless. I appreciated the calming jazz music in the waiting room with the video background of a coffee shop. Excellent pricing overall too...
The customer service at this Midas location is always fantastic. I had a bit of a longer wait, but the staff is always so friendly it didn’t even matter.
Ben told me it was ready then said it was not ready. Had to check with boss to make sure he did not get in trouble. Seemed dishonest. Bill was insanely high.
They give a very good costumer service!
Have used this shop for oner ten years. I know the senior technician and manager.
Once again, great service at Midas! Steven Ramos takes the time to really explain exactly what the issue with your car is and doesn't just try to sell you something that you don't need. On this visit, I went in to get my brakes checked because I had been hearing a sound while applying the brakes. Steven had one of his techs take a good look at all four wheels to see if there was an issue with the brakes. My pads and rotors were in good shape and his tech just had to make adjustments to my brake hardware. He fixed the problem and didn't even charge me for this. I will be a loyal customer to this establishment because I truly believe they provide trustworthy service!
Just the time it took to complete the work. Appointment was set for 10:30, truck was returned to me at 1:30. I had a couple fishing rods in the passenger seat area. When truck was returned to me, they were jammed in the back all bent up. I understand they needed to move them to access cabin filter area, but I would've rather held them for 3 hours as one of the rods is a $500 G-loomis.
The woman who wrote up the service was very good. Everything was done timely and at a good price.
My tire inspection and gas cap replacement were done quickly. I was able to be on my way.
Highly satisfied with the customer service and communication!! Great Visit!!!
Quick, friendly service as I am accustomed each time I visit Midas on Pat Booker Rd.
I was highly impressed and very satisfied with the skill level of the manager Steven Ramos. He diagnosed and explained to me why I was having some front end noise on my vehicle. He quickly identified the problem and explained it to me very well. He is an honest man. Because of the way he handled my situation, I have decided that I will continue to take my vehicle to this location when I need services performed that I am not capable of taking care of myself.
Un servicio muy bueno muy amables y no esperamos mucho por nuestro carro
I find Steve and Chris both very Customer oriented.
Service was amazing. Associate was friendly
Erica, one of the employees was super friendly and helpful. The GM Stephen was also kind and knowledgeable. They communicated well and let me know the cost and what they were going to do in a timely manner.
I had a check engine light on while also needing an oil change. They clearly communicated wait times for the oil change and found the check engine light problem while explaining the diagnostic price. Thankfully it was an issue with the gas cap being not fully tightened.
Customer service, updates, information, friendliness
Steven Ramos was able to diagnose a problem the dealership could not. Mr Ramos is not only an excellent mechanic but he manages the shop as well. I have been going to the same location for years without incident and I have always left satisfied
I needed to get my auto checked due to hesitation when accelerating, they did the diagnostic check and a test drive, they did not find anything wrong so there was no charge
When I go to them for any work on my car they are always nice and helpful
The personnel are professional and hard working!💪
Courteous folks. They treat you like family
Chris the tech who took care of my car knew the problem and corrected it Chris is a valued tech at midas on pat Booker road
The experience was fine. It is the pricing that shocked me.
Steven Ramos is fantastic. Really enjoy taking my Jeep and talking with him. He's very knowledgeable and courteous. If not for Steven, it would just be like any other auto repair place. Plus, he's been there for several years now. The low turnover at the Pat Booker location says a lot as well!
Not change your “rules” and the way things are done so often that you hear a different excuse very time you visit a shop.
Requested check of front shock absorbers.Was advised to get 4 heavy duty shocks for $1000. Decided to go with mid duty shocks for just the front; where I thought the problem was.These were installed, but to tell the truth, the drive is about the same $500 later.Drive is not much different than when I took the car in.
I went in for a $20 oil change. the mechanic found some other issues and explained them to me thoroughly, I approved the work. I paid $1313 in the end, then received a warranty in my email for the tires it was recommended I buy. Eli said that was included in the cost of the tires. So why was I charged $30? Not happy
My local mom and pop mechanic shop is a quarter of the cost and honest. Was told my condenser fried by Midas employee only to find out condensers don't fry.
Excellent Management warm felt ,welcome
Great service in a timely manner.
Friendly staff, good pricing, no appt needed
Love the customer service
I had gone to Gunn Chevrolet to see about my air-conditioning cause the compressor went out on me and I needed a front Catileyic converter they wanted to charge me over $4000 I said no wayso a friend told me about Steve the service manager at Midas on Pat Booker road in universal city I took it there and Chris the tech took care of my car for half the price of Gunn Chevrolet so Midas is going to be my place that I go for all my repairs Steve was so helpful.....
Steve the service gentleman helped me and Chris the tech who worked ony car all day he knew what he was doing Very professional
The manager (Steve) is such a great leader in that work place. I NEVER have an issue when I need something done to my car.
We have made location at preferred spot to take are cars but after the service my wife received that?s not looking like a good choice
"The whole team here pitched in and helped me get my truck running right after a botched job by another shop. Not only did they redo the catalytic converter job, but they stayed late to get it done so we could get home and not be stranded. Thank you so mu"
Friendly. Attention to detail. Quick.
I like the friendliness & the people that work there listen to my concerns. There knowledgeable in their field to answer any questions that I have. They make sure I know & understand what it is that's being done to my vehicle. I will continue to bring my vehicle to the Pat Booker location.
The staff was very friendly and the service was completed quickly. I witnessed an interaction with another customer and the friendliness of the staff was great.
We have been taking our cars to Midas for a few years now and the guys know us and our cars. They instantly know what we need and take care of it. I now live 40 minutes away but will still only use the universal city Midas.
very well taken care of and great explanation of what my car needs
The service was great but once again my mileage was incorrectly input into the system causing it to incorrectly update my car fax
Great Job! Friendly Service!
When I bring my car in to repair shop I just want to fill my car is getting the correct things fixed not leave and next day I have the driving 14 miles for a tire issue to be handle for a second time maybe if I was offer 50 percent off next oil change that
These guys are terrible I came here to get a pinion seal replaced. I got my truck back a few days later i went to tow my camper all of a sanded now I have a howling noise from my rear end was that there before. I go back I am not told I need a new rear en
I called in advance to see if they had openings they said yes I arrived with my Groupon the mgr set me up then I asked did he need to see my voucher and he said ohhhhhh that is for a different location witch it?s for any Midas he said well I can book you a
" From the moment you enter the store, you feel WELCOME and APPRECIATED!! I have to nominate Steve at the Front Desk and Ray a young guy that gave a ride home back and forth. Excellent Associates that MIDAS CO. need to be proud of them. Thank you to all th"
Steven provides excellent customer service and their whole operation is very efficient. Definitely recommend.
"I will ALWAYS trust my brakes to the guys at Midas. Not only did they save me a substantial amount of money (dealer quoted $400 for the job, I paid $64 out the door at Midas), I was in and out quick! They also give military discount and explained everythin"
"Had my Corvette checked out with complete oil and fluids to be checked or changed. Was told that Corvette transmission never needs transmission flushing because its a lifetime fluid. Drove it to New Orleans for a family reunion and wedding, and while drivi"
I was out of town and my wife needed work done to her car and Steave gave a honest price and great work was preformed. Thanks.
"I love the employees at Midas. They always take good care of me and my vehicle. They are friendly, professional and they have excellent service. I would recommend this Midas to anyone. Thanks for ALL you do!!!"
Did not check my fluids like I asked. No anti freeze in the overflow container. It was bone dry. Minimal steering fluid
My daughter and I were going to have a very pleasant dinner when my car suddenly overheated and I had to pull into the Midas parking lot. It was just a very fortunate chance that I drove into the parking lot and met Steve. Upon inspection I discovered I ha
I'm always apprehensive when I take my car in for servicing because they always tell you the worst and it's always $$$. So I was very pleased when they went over everything with put it in order of importance and gave me prices. The customer service was Exc
Excellent customer service And professional staff
Took my Yukon XL in due to a noisy muffler. I noticed the technician under the hood so I asked the technician why he was under the hood starting and stoping the car with a coworker. I was told I had a lifter intermittently making a noise. I asked him if
"Good, fast service. Good customer service. Provided details of other repair work needed. No pressure from either salesman other than willingness to do the work when I?m ready. Thanks. "
Excellent service! The personnel went above and beyond to ensure my car was repaired ahead of schedule.
"I took my vehicle in for a check of the a/c, it was not cooling properly. Manager Ramos assured me that they could find and resolve the issue. I was offered a seat and nice cool water while I waited (it was a 104 degree day). They did!! And I was ready and"
MY FRONT END ALIMENT IS STILL NOT RIGHT I WILL WAIT FOR NEXT WEEK TO BRING IT IN TO BE AJUSTED. OVER ALL SERVICE IS GOOD SO FAR.
"I was greeted quickly and friendly, excellent service, very fair pricing, walked me through the issues and fixed everything timely. Will definitely go back for any needed for my Ram. "
I bring all my cars to Midas. I've not had any issues. Always great service.
Quick turn. Faster than estimated. Good customer service. Thanks.
I drive from New Braunfels to get my oil changed because I get excellent & honest service at a fair price!
Have not visited Midas in a while again.
"I've been taking my vehicles to this Midas for many years and the best thing that has happened is getting Steven as the manager. Midas has always been pretty good with the best prices on oil changes, but with the new manager, it's first class with customer"
Steven and Michael are awesome!
I came in for a scheduled oil change and I received professional and friendly service.
"Everything was quick and smooth while doing my oil change. The only thing that went wrong was that some items from my vehicle came up missing afterwards and all they had to say was ""sorry"". They didn't even try to retrieve this missing items or talk to any"
"Been going to this Midas for 4 years now for oil changes that yearly maintenance updates. Best if you book an appointment online but are happy to see you as a walk-in. (Might be a bit of a wait, but that is true anywhere you go) Staff is awesome along "
I love how they always fix my vehicle in a timely fashion. The only problem that I have is that there isn?t enough of a discount given to return customers. I have spent thousands of dollars on getting my car fixed with Midas and I feel like I should get so
Mr. Steve was really professional during and after oil change. Staff was professional also
"Had a tire going flat, was driving all over to find a place that was open and everyone was closed. We saw that Midas was still open after hours, and one of their mechanics came out and helped us. He didn't have to because they were actually closed, but he"
I took my car in for an oil change & tire rotation. I also asked to top off my fluids. I left my car there. When I was called and told my car was done I went to pick it up. I paid my bill and went to my car. Now my car was really filthy due to bad winter w
Great service. Took care of my car right away. Would recommend to my friends.
"This Midas abides by its word, and performs as promised."
I have a discount coupon on my email when I was there for service coupon wasn?t good because midas doesn?t use any more conventional oil .What?s the reason to send those coupon if won?t be valid?This is not good.
"Did an oil change and from the moment I walked in Erik was so helpful and got me in and out. He was very respectful, caring and thoughtful to not only me but others around. I will come back to this location because of people like him. "
Will never do business with this store again.... Was quoted one prices and was charged 3 times the amount when I went to pick up my truck... $253 just to change 6 spark plugs... Really when I was quoted $79.99. Never will go back and will make sure everyo
Customer service is awesome and the price is right! I always choose this Midas for my oil changes.
Midas wants to dictate what type of oil I will use in my car. They sell a Synthetic Blend on Groupon but require you to upgrade to Full Synthetic in order to perform the job.They can recommend but I have the final decision...It is good they don't own gas
In and out pretty fast and friendly team
Fast and great crew! They got me in and out and let me know what I needed to look out for future service.
I had my oil changed for the first time at this location back in May and now I am due for my next one and I am definitely going to go back to this location! Fast and friendly service! Great Crew!
"On 23 Jun 18, I took my Chrysler 300C in for a blown radiator and squealing brakes. I was told I needed a special heavy duty radiator because of my hemi 5.7 L engine so I purchased it & my repairs cost me $1719 which also included a brake job. On 5 July m"
Been going to midas for years. Saves me a lot of money compared to the dealership. My last bill with Midas was $215.00 compared to $685.00 the dealership where I purchased my van was going to charge me... I will continue going to Midas for my automotive
"I went into Midas on Pat Booker in Universal City, TX a while back to get my first oil change at 3,000 miles. Matt Keefover (store manager) told me I didn't need one til around 5,000 miles because it's synthetic. Any place else would have said ""OK lady w"
"I brought my corvette in for new tires and a courtesy check, Matt and his team looked her over pointing out some items that were needed and that would be needed in the near future. He got me the best product at a great price. Completely satisfied. "
"They were efficient, professional and polite. They were busy, although I didn?t wait all that long. Several people in the waiting area praised their work and were return customers - I have a new place to go and trust!"
"Matt and his team continue to be the reason I keep bringing all my family vehicles to the Pat Booker Midas. Fast, friendly, professional service and attention to detail every time for over three years and counting!"
Matt and the tech s put more life back in my car and is running great! Thanks every one for your great service! Sherry
"I always go to Midas because they always give the best services and they do it quickly. But recently, i came to Midas to get the oil valve replaced so oil doesn?t leak out, along with an oil change. Not only did they order the wrong part, making me wait ho"
I stop by yesterday to get a quote for a Tune-up on my Ford F150.Ben gave me a Great Deal. But I needed some other services as well and Matt gave me an even better deal for everything. So today when I showed up. I experienced wonderful customer service.I l
Great work and wonderful customer service!!
"Came in needing an oil change without an appointment, staff greeted me as I walked inside. Great customer service was in and out in a matter of minutes. Will definitely be coming back for future services."
Excellent service and very friendly!
The Midas on Pat Booker has been doing the service for my vehicles for years. The staff is always professional and shows concern for my vehicles needs with the proper and timely recommendations. I highly recommend this store for all your vehicles needed s
"The guys at my Midas are always on top of their game. They're not perfect, but if anything goes wrong, they take care of the customer. I appreciate how professional they are in meeting my needs. "
"I'm fortunate enough to know a little about cars. Enough that when your staff diagnosed my truck with a manifold problem (after taking a LARGE amount of time to do it) I declined the work and took it to my longtime, trustworthy mechanic. Instead of a $6"
They did a wonderful job I will bring my vehicle back and tell my friends how good of a job they did
"I went back to this location to address a radiator issue I had from previous work. My car is an older model, so getting parts isn't that easy. The manager (Matt) really went above & beyond to help me resolve my issue. He was very receptive to my issue a"
"I took my daughter's car in on a Friday right before noon. I was behind one other car. Out the door in just under an hour, which I consider good for the better level of care that Midas gives compared to quickie places. This location has been doing most of "
Showed up for unscheduled oil change. Was checked-in and worked on very quickly with professional service! Ive had my oil change here for 3 years now. Always a great experience! Thanks!
Matt and his team restored my trust in taking my vehicles to a repair shop in Universal City. I had terrible experiences using other local establishments and Midas is now the only place I will take my vehicles. They are fair and straightforward... thier cu
Very fast friendly service
Good honest work but it cost more then I expected
"Matt and his team of service professionals at the Pat Booker Midas took in my step-daughter's car and troubleshot problems she was having, then explained what was wrong, how to fix them, and available options for repairs. She was back on the road in no tim"
Went in for a simple oil change on a Thursday and Saturday night had all the oil leak out from my car somebody didn't put the oil filter on right and ALL the oil drained out on the ground so I had to spend more money getting oil tried calling Sunday but th
"Had front rotors and brake pads replaced at Midas in Oklahoma because of grinding and shaking of steering wheel. Two weeks later, same problem. Was told by Matt at Universal City location that rear brakes and rotors needed to be replaced. Month later, s"
"Came in for noisy breaks. Come to find out, breaks are fine, just tends to happen with the type of factory pads I have, mixed with humidity. These guys could have sold me new pads and more, but were honest and said it wasn't necessary. I'll be back! Well d"
Very nice place! The first time I went for an oil change and they did very well and told me I needed new front tires so I came back to have the tires replaced. I had to wait a while but they kept me informed on what was going on and I really appreciate tha
"This location is amazing! I'm a commuter that got stuck in traffic, I ended up getting to the store 5 mins before close. As I was turning around to get back in my car, one of the workers asked what I needed, when I explained I would come back another day h"
Words can not express the gratitude that I have for this Midas team. I showed up late on a Friday evening shortly before the shop was scheduled to close. I was greeted with a warm smile and a kind word. The team performed the service without rushing to ens
"I took my car in due to loud noise in the rear. The guy working desk told me they would change it out but would not be able to get car back until late in day, but they could use a auto zone part and I would be on the road in one hour. Went for auto zone pa"
"Words cant explain how the manager Matt K went above and beyond helping meon getting my car fixed. I always come to this location because theyre professional and I know the work on my car is going to get done right, because him and his crew are all about "
"Matt and his team of professionals worked their magic on my 2014 GMC Yukon XL Denali again. I went in for regular maintenance, the guys at Midas discovered that my baby had a serious issue with it's braking system. Matt called me, explained what needed to"
I went in to have my Denali's oil changed. I was notified that during the courtesy check it was discovered that my wipers needed replacing. The technician also mentioned that my air filter was in questionable shape. I looked over these items and agreed tha
"Well I went in to get my oil changed and to request why the tire light indicater keep coming on. Well they did change the oil, but my meter keeps reading (Change Oil) and my light on the meter dash still reads low tire. Question: did they check the tire? T"
"When my wife had her oil changed a month ago, the technician told her there was a hole in the oil pan and it needed to be replaced. When we priced a new one at the parts store the bid to do the work at Midas for $500 seemed reasonable. We went today and wh"
My car needed a tune up among other things and they helped with the prices offered me a payment plan and didn't pressure me to do anything more than was necessary. I highly recommend this shop for anyone
"Just had my car serviced: Oil/filter changed at MIDAS. Then went to the service station for gas, and to purchase windshield wipers and windshield washer fluid. Checked under the hood to check fluids and noticed that the oil cap was screwed in crooked - sho"
i went to this location to have my vehicle worked on and i learned that the one person that i trust there is no longer working there. terry helped me out and he was really nice. i spoke with someone named robert and i was not happy after that i should say.