I will not be working with that location again. They stated absolutely no warranty on this tire or labor. They quoted me $240 out the door but tried to make me pay $340. Then had an attitude when I refused to pay that, the lady Andrea Moran snatched the paper from me after I signed the paperwork. They still over charged me from what they charged me as well. Had me pay 72 to get the tire ordered, then charged 188.63.
This location have the best service in the State. I have two years being a loyal customer because management is knowledgeable, friendly, honest and give the best service ever.
The manager stop and ask me little bit about me and the custumer services was exelent he show me where the problem was with my pick up
Check in was quick, and they had my car in a bay before I even left the lot.. associates I dealt with were friendly and professional. And the cost was actually a lot less than I thought it would be.
Excellent customer service. Very accommodating and got job done QUICKLY. Chris was who I dealt with for scheduling immediate service. I HAVE already recommended them very pleased
I was just blown away on how good the employees both knowledge wise and customer service, they were really nice and gave me updates about how the repairs were going.
I do all my car care with Midas.
Love the people. Always take my vehicles to Gravelly lake Midas
fair price, friendly staff, quantity work
I was quoted $800 on the phone after my car was looked at. the final price when I picked it up was over $1000. Drop off was okay, straight to business. When they called they said it would be $800-850 out the door, when I got there to pay it was a totally different price. When I went to pick up the car the lady who helped me was very rude, didn’t explain anything just asked for the card and put papers in front of me and said to sign, I didn’t know what was done to my car at this point other then what I was told on the phone and now a new total. When I asked a question she rolled her eyes and made a rude frustrated sound, then was snappy with another gentleman when he started to answer my question I still didnt know what was going on as she snatched the papers off the counter and started to argue with the guy who told her to go because she was being rude in front of a lobby of at least 4 other people waiting. I felt very uncomfortable so I left. When I called back later to discuss the price They just said they didn’t know who said that and offered a free oil change. I will not go back for the oil change free or not. I feel like I was taken advantage of and over charged.
There was possibly a defective part, but they resolved it. I would say that I am now highly satisfied with my experience.
They got me in immediately and customer service was amazing. This is my new mechanic
Chris Gill is highly knowledgeable and experienced. He was very friendly and kept me informed about my different options and pricing. He had good suggestions and was a fun guy to talk with!
Be able to schedule appointment. Great customer service.
They were able to check my vehicle right away, and gave me an estimated time it would take to fix it. They worked with me to find the parts and have them expedited so I could get my car back before christmas. Now that’s customer service and taking care of people!
Setting the appointment was really easy. They answered the phone on time when I called and allowed me to wait while my vehicle was being diagnosed and fixed. It didnt take alot time to fix it aswell plus they offered to put in a new air filter for free. I was also told of other problems that I should look at in the future.
I have taken my vehicles to this particular mitis location for several years. For the most part the service has always been very good and honest. I feel that the amount that I pay is worth the service. There have been a few times that I’ve had to bring the vehicle back to have the service done double checked. Issues were always dealt with promptly and professionally
I have been a regular for several years!
Please send copy of receipt to email Thank you
Where do I start! I payed $1600 dollars for new brakes and rotors expecting good work for that price! I go pick the car up and they left air in the break lines! So I had to return it for them to get the air out! Then shortly after my breaks started to make
"Once again , excellent service! As always, I will mention my 18 years being service at the Lakewood Midas ! As always , we are truly satisfied . Thanks again for the fast and professional service. "
"I had an appointment for Oil Change upon getting there a rude customer was walking through shop and into the back bay, employees only area, demanding the shop do an illegal modification to his exhaust. The manager caved to this individual and allowed custo"
Picked up the car Wednesday 6/23/21It started ran smooth but the last CHECK ENGINE LIGHT WOULD NOT GO OFF ! I?ve been with this Midas Shot got about 17 years so No Panic!??The guy that handles that area was off! It my sons vehicle he has been without it s
"Hi, I have enjoyed this mechanic shop since my friend referred me 6 yrs ago. I had a great great representative by the name of Robert who is there on Wed & Sundays. I had gone in on a Tuesday and it was fine but not 100% customer service, and not a pe"
"I am not one to leave reviews as i usually far too lazy, but Robert and Romel went above and beyond to not only replace my motor mount quickly, but with care and attention to detail. Robert let me know about other issues with my car without pushing too har"
They made sure everything that nreded to be fixed it replaced was & I did not feel pressured into it.
"I went in to get my exhaust welded. I had installed it from a different vehicle (same make/model/year) and cut it in two spots. There was no additional pipe they needed to install. They only had to weld two spots. They charged me over $100, and then less "
I have had 2 pleasant visits at this location. They have been upfront and honest so far about the repairs needed and are very reasonable price wise.
Good work. Fast and clean. Happy customer!
Fast and friendly, got me in and out
"I?ve been going here for over 5 years, haven?t gone the last 2 because I got a new truck and was utilizing the free oil changes. Anyways when that expired I scheduled my service for 130 pm and dropped my truck off at 1. I waited until 4 to call and was to"
Maintenance inspection was not completed. Found the washer fluid empty, and tires were not rotated all the wear are on front of tires. Midas says oil change was completed but suspect it was possibly just topped off.
Always friendly and helpful
Great! Bob the manager was professional and friendly as always with his team, its always a pleasure to come here for oil changes and other services. I highly recommend this Midas Lakewood!
"That. Guy treated me like trash even though I am a Vietnam vet. Been there twice. Same treatment. Don't even smile. Never go back to Midas again. Twice complained sand no one called and.said, sorry "
"They were helpful at first during initial inspection but after I asked them if they price matched, they said ?yes?, then told me they could only do $30 off of the price of their part. Secondly, I came in after speaking with someone over the phone saying th"
Customer service was great. Very professional
I go here all the time for service! They are extremely nice and always courteous! I love this place. Good and honest people!
"Overall the service isn?t bad. However, I feel the wait times are longer than normal. I was told two hours for brakes and an oil change. It was actually closer to three. I?d say add an extra 30-60 minutes to whatever they tell you. It?d be smart to call be"
great find fixed the noise it was making
Quality work and wonderful customer service
These guys do great work but they made a mess on my inside drivers side door with grease hand prints. I?m sure it was just overlooked. Other then that these guys a good at what they do and fair on pricing!
excellent work, great customer service. and their welder really knows what he is doing!!!
Dependable and excellent service
Bob was very helpful and professional. Never have had issues.
Great job and great service
Isolated problem quickly!!
"We love this Midas, my whole family use them.They are friendly and do excellent work, we have completeTrust in them so when they tell us what we need done to Our car we know we really need it, also they offer a military discount "
"On 9/18/18 Midas did the front brakes on my truck they recommended we get the rotors turned along with pads at a cost of $300.00. So I did.On 1/23/19 front brakes started smoking so I went back to Midas and was told it was a rotor, caliper failure.Only fou"
Never will go here again after being lied to and over billed.
When I complained about not putting my valve caps on. I did get a call.back an offered a free oil change for the lack of respect. I commend the general manager for that. Thank u
"This guy is an sob, took car for oil.change and tire rotation, and noticed two valve stem caps missing , I called about them, they offered to replace, but when I got therr, he did say sorry but treated me like trash. Wanting me to put them on myself. If yo"
Great service as always. Thanks for all you do.
This location has a great service shop. You are in good hands with Bob the Manager and Romel has always done an excellent job in servicing my car. I am glad that I have a trusted place to take my car to when it needs servicing.
That had my truck in there fast and fully checked everything in my truck with out me asking and the price was right too
"Having to get my wife's car brakes fixed, they were quick and thorough. "
Called to get a price on rear shocks for a 1981 camaro. Was told they had to get the shocks from a vendor. All I needed was a price to put them in. Then I was told I had to bring it in to get a price. The lady apparently didn?t know anything she kept putti
"I've been going to this location for almost 9 years. ALways received phenomenal service...until now...had an appointment for a standard oil change. Took them 3 hours for a hour service. I had a simple request, to have my rear mirror mounted. They had my ca"
Never ever again be conned into more then I can afford. And I will never go to ANY Midas Ever Again. F the owner for having conmen on the prowl.
They always take care of me.
Took my car down there after replacing rack and pinion ball joints tie rods bushings and just needed them to install the torsion bar correctly but in everything I'll make sure everything was good to go and then do an alignment on it figured with being Mida
Problem not properly diagnosed and waited too long for job to be done. This is not typical service, what happened?
"I've come to this shop on Gravelly for many years. Last August 5 I had a new A.C. compressor put in. It went completely out last week. Then I'm informed this replacement has no warranty. ""Doesn't extend the warranty"". The other compressor didn't even last "
"Lisa was filling in there for two days and the customer service she provided was truly exceptional and one of a kind. From the moment we walked through the door, immediate eye contact and a friendly greeting. She was very knowledgeable, honest regarding pr"
The best place for service very profesional and clean.
Was very happy with my front break service. Could address the customer when the enter the business.
Oil change was fairly fast and customer service was good.
Great service! Great prices!
I will ONLY have my car maintenance done at the Midas in Lakewood. They NEVER try to sell me products or services I don't need. They are always honest and ethical!
"I was very impressed with the service I received. I thought that they would try and sell me a lot of work due to the fact I was a single older lady. They checked out everything and said all I needed was the tire rotation, oil change and lube."
Great job as always at a good price. Can tell the difference immediately. Road worthy check done and ready to roll.
Friendly and experienced service at a very honest and fair price.
I had some brake work done on my car and they did a great job as usual.Kudos to Eric and Spencer.
"Eric and his crew are great technicians with customer service in mind. I had a wonderful experience with them following a terrible showing from my own vehicle brand dealership. True professionalism, and expert service and real cause identification. Thank y"
"Outstanding visit. Professional Manager, trained technicians and comfortable facility. Fast one day service for repair and test drive. Recommend anyone needing auto maintenance large or small, consider the Midas facility, you will not be disappointed."
They were friendly and had my car ready at the time I needed it.
Excellent job, found issue in short time and made good recommendation for repair. Did deep scan for an intermittent issue and fixed it as well for a very reasonable price. No gouging here folks.
Midas in Lakewood is the only shop I will have my vehicles serviced. The manager Eric is wonderful at explaining what needs to be done in terms I understand. He is always honest with me and never takes advantage. I appreciate the hard work from all the st
What a great shop on Gravelly Lake Drive. I always receive exceptional service. Eric the Manager really knows his stuff. He is extremely professional and explains everything well. He is a true asset and should be commended on a job well done.It is always a
Did their job they way they should and didn't try to sell me or take advantage of me.
Outstanding prrformance. Diagnosed the air mass sensor and replaced. The auto running like new.
was good in all thy have done for me
As always these guys, Eric and James know our cars. They do a great job, and always please us with great work.
Best service we have ever received. If you go in to the shop to get oil changed, they will call you to let you know if something else needs to be done.These guys at Lakewood Midas work hard to keep you happy.
I fix my own cars as a hobby, but unfortunately don't have the time or resources to do full vehicle inspections in my apartment parking lot. The mechs at Midas were very friendly and professional, and even did a walkthrough after in which they throughly described what was wrong with my vehicle. I was very pleased with the quality of work and the time of completion.
" service manager was very professional, scheduled my appt., serviced my car at the time he said it would go in for service. They did a 21* full inspection at no additonal cost although they could have indicated a brake pad change out from the hot spots on"