On the contrary, I was quite satisfied. This survey is flawed.
Well….i waited a long time after doing online scheduling for ordering new tires. The email said I would be contacted within 30 minutes. I kept looking at my my emails. Nothing. After over two hours, I called and we setup a time for me to come in for replacement of four tires. Then, when the work started, the tires I ordered were no longer available, and then it sounded like the wrong size tires for the next brand, were ordered. Yikes. Plus…when I got the car, your associate left several grease like marks on the tan leather of my car. They did a great job in communicating with me, and I am happy so far with the new tires.
My TPS was on a couple days before my appt. I forgot to mention it. As a tire rotation/analysis if a rotation is needed is part of the oil change, I assumed it would be addressed. I didn't pay attention until Iwas to far gone that the TPS light was still on. It did not instill confidence in me that the tires were checked at all.
I sent Kent, the owner an email because i was unable to get into my Goggle account. I mentioned the great customer service, politeness of the staff, and quick estimate. I would like you to give kudos to John. I mentioned that I was going to walk to Bayshore Mall while I waited and he said that he would take and pick me up. When another small fix was necessary he commenced to engage me in wonderful conversation. I am so happy that I no longer go to Goodyear!
The staff was extremely pleasant, and busy. Nobody appeared to be standing around. Work went smoothly and quick.
It's always pleasant at this particular midas
I was able to get a next day appt, done on time as promised. Professional, courteous staff
The associates were very friendly and very knowledgeable, they worked hard to get me the best deal quickly and made sure I knew the details and pricing and everything
Looked at previous car in system and assumed it was same car. Wrong car, wrong license plate, wrong Vin.
Good team members and open about what needed to be fixed.
Clean and comfortable waiting room. Everyone who works there is very nice.Oil change didn’t take very long at all. Very happy going there.
I experienced a problem with tire pressure while driving on I 43 and called late on a Saturday. They were able to work me in at 4:30 PM, fixed my tire and had me on my way within the half hour ... best experience ever.
The Midas techs were and always are outstandingly professional, personable and knowledgeable. They’re the best.
I know nothing about vehicles at my 40 years of age, so I put my trust in Midas to get my Traverse right. I chose the Port Washington Street location because of its stellar reviews and they were right. The associates were friendly and welcoming which put me at ease. They informed me well ahead of taking any action of the services, parts, and price list needed. I knew exactly what I was paying for and what they were going to do. I've never had such a smoother experience. I went in for 4 new tires and a wheel alignment, my Traverse felt like new. Thank you!!!!!
Car was fixed in a timely manner and options were given if the cost of the repairs were too much.
Appropriate diagnosis of car problems and swift repair. Excellent communication from staff.
I had my brakes and rotors replaced a few months ago, but found out later that my calibers were going. I took it back and they replaced the brake pads/rotors for free since I had gotten the warranty. Now the car is driving smoothly.
Good service with no issues no BS.And I’m guessing that I saved money by going to Midas.
I enjoy the personnel. They are very pleasant, professional, friendly, knowledgeable, thoughtful
It was quick and easy access
The customer service was great and timely completion of the work was right on time.
Helpful recommendations, kind staff, free coffee, professionalism of service, and speed of service.
Always good and quick service.
Jon explained what needed to be taken care. Always courteous and thoughtful. Thank you Brian was very helpful in taking me home while my car was being serviced. I really appreciated that service. Thank you
From the moment I walked in the door I felt heard and my concerns understood by Jon and his staff. I came in with a tire issue and after trying other places first Midas should have been my first choice I was taken care of 2 hours before my quoted time and was taken care of start to finish. Exceptional services and communication by everyone
I asked them to look at my back windshield wiper to potentially fix and they never gave me a quote nor followed up on my request.
Best place. I have been using this location for the last 2 years and am thrilled with it. I am using this MIDAS for my oil changes, tire-related issues, and yearly services. The service and price are unbeatable.
I had read some reference to the chain being over priced and willing to take advantage of a customer. I decided to seek an estimate anyway! Boy was I PLEASANTLY SURPRISED! Our VW had 72k miles with nothing ever having been done to the system. It would have been easy to say this system had to be totally replaced. Instead, I was welcomed- I offered to have them set up a separate time - and the answer was “We can take a look at it and let you know”. That surely exceeded my expectations. They gave it a quick review. In about 20 minutes we had an assessment that it was a bracket that held the system together, that it was a relatively common issue with W and Audi systems. That followed with a picture in an email to my phone. Additionally, I was informed that for about $180, they could obtain the part and in less than an hour I would be on my way! I said “by all means, thanks”. In less than an hour and for a cost of $186, I was on my way. Thanks for exemplary service at a fair price.
Great price, front desk very friendly, easy to schedule on same-day, lots of seating
The employees are all very friendly and they listen and very polite and respectful, and they worked hard. I am very satisfied with the good worked all the employees do. Keep doing the good job. Thank you
Everyone is so nice and helpful and I’m always happy with the service on my car
Received excellent service at a reasonable price. Dealt with a flat tire situation the night before and checked with Costco, but they couldn't get the tires in for three days. Checked the neighborhood Facebook group and found a recommendation for Midas.Booked an appointment for 1:30, but Brian reached out immediately, assisted in determining the right tire, confirmed stock availability, and invited me to come in right away. Brian and Urie were welcoming and friendly when I got there; and quickly got service going.The service crew did great, at least good enough that my wheels were still attached when I got home.The cost was comparable to Costco, and the service was outstanding. While I don't anticipate needing it, if these great Milwaukee roads decide to claim my back tires, I know exactly where to go.
Midas service helped me a lot to get through another month or two with my car. I’m really satisfied and thankful that Midas service had helped me out. I will be back for your great service. Thank you ☺️
Great communication with staff. Always knew what was going on. Completed in a timely manner.
Instead of being concerned about a car crash in my up opinion my car should have been worked onMy car was lifted then I was told to buy many things and after declining I watched my car sit and not get worked on for more than 2 hours. This was unsatisfactory for I only scheduled a oil change; my discount coupon was not applied and I was charged more than intended and talked to improperly with an extremely long wait period because I didn't want to buy the additional services recommended.
I have an Audi Q5, and I always choose Midas by Bayshore for my oil change. THE MANAGER BOB KEEPS ME UP-TO-DATE WITH EVERYTHING THAT’S GOING ON WITH MY CAR AND HE’S EVEN GIVEN ME A COUPON WITHOUT ME ASKING. Will always return.
Bob the manager is an amazing!
They did a great job. Everything was easy breezy. Way to go guys I'll recommend you to anyone that'll listen.
The team got me an appointment on short notice. They were kind and respectful as usual. They were upfront about pricing. Can’t wait until the next 3,000 miles.😀
I asked for an oil change and tire rotation. Only oil change was done. They said tires show they needed it but they are over a year old. I thought this was to prevent the wear showing and help keep my tires lasting longer.
I generally like Midas. The price is good, the people are polite and they usually do a good job explaining the process and the timeline.
Same day, expert mechanics, fine and cheerful customer service. Bravo!
Jon and Bob run a great shop and I have never feared of being gouged.
Everything was great accept that my appointment was at 10:30 and my car wasn't taken in until 11:30.
They are very friendly and the work is too fast they are doing,I like very much every time I prefer midas only
Maybe don’t charge customers an approximate 50% extra charge on parts. And labor seemed kind of really costly as well.
Waiting room was pretty small and fairly crowded.
Good place to keep my vehicle well maintained. I am satisfied with their service. Thank you.
The staff was very friendly. Quick and on time. I used their service often. Definitely my best place to go.
The staff was very professional and welcoming.
I received good service & they where polite & helpful
Everyone was so kind & they work quickly & efficiently!
It is a pleasure doing business with Midas. Bob and John are so thoughtful and knowledgeable. It is nice being given a pleasant greeting and a welcoming smile. Have a great week and God?s blessings to all.
Went to get my brakes done. The work was long but was worth the wait. Bob and the guys here got the job done and got my car right. Bob explained the issues that was going on with my brakes and car. He didn't try to low ball me like other mechanics do.
"I have recommend this Midas location to my family and friends, they do a great job and are always efficient. The price is reasonable as well. Excellent customer service!!! Which is rare these days,Thanks again."
Midas is always my go to shop when I?m in need of car repairs. Typically I am left very happy with my services. This past month I have had a lot of issues with my vehicle ( to the point I was just showing up at my local Midas) they worked to fit me in to
When I stopped in to get my tire repaired(a ***** was in the tread not sidewall) the counter person asked if I had an appointment. I said no. I also said I bought the tires at Midas with the road hazard warranty. He then said I had to return to the origina
Very short notice to repair a tire. Called about 4 PM to ask about it. Bob told me to arrive before 4:15 and they would do it. Arrived at 4:10. Had the job done and we were on our way home in about 40 minutes.Exceptional service in the office and in the sh
"I was treated with good professional agents, John was very personal and friendly. Great job. I also sent my boyfriend there. For a oil change."
Great customer service and reasonable price.
"Had an estimate from another garage regarding a hole in my resonator pipe, they said need to replace whole pipe (1200$) Went to Midas checked it out and were able to cut out and replace for 280$!! Great saving prompt service!"
"Bob, John are always so helpful and polite. I have been very satisfied with all the maintenance received to date. Thank you Happy, healthy, safe holidays "
Great shop with great staff, always dependable and the work is always done correctly!!
Appointments are easy to make. Repair was reasonable and fast.
Good and efficient and completed as timely as ever. More outlets for working in the office would be nice but everyone had masks and social distant seating which was appreciated.
I had a screw stuck in the tread of my tire. Was not leaking air but did not want to try removing it myself. Drove to Midas and they were able to take my car into the service bay immediately. They removed the screw, determined tire was punctured, repaired it, and examined the other three tires for damage, for very reasonable price. Was out the door about 20 minutes later.
"This was an awful experience. not only did this brake service cost me $1,350 but the brakes were no better than when I brought the car in. On top of that they did not reconnect the hoses correctly, or at all, causing my car to stall right in the middle o"
A job well done. Came with new wheels and they put the tires on and installed at the car.
We love coming to Midas! Our oil change was well done and quick! Thank you for all you do!!
Awesome and caring. Great Job.
Courteous, friendly, prompt service
Always courteous and quick
Quick and easy. Thanks again
Mike /Roy are top notch!! Excellent service always!
"Everything was good. The service desk person was friendly, courteous and Knowledgeable. She went over everything with me. The oil change was done in an acceptable length of time.Only complaint was part of an oil footprint on my light colored mat."
Good guys doing great job. Thank Bob!
I love this Midas location! The gentleman at the service desk (I've always spoke to the same man) is always super nice and professional. They get my car in right away to be serviced and I never have to wait unreasonable times for day-of service. Very profe
They let me know what was wrong in no time and even told me what the last shop did incorrectly.
"They were very professional and were able to take care of my automotive needs,Very good job in a timely manner. "
"The employees were very knowledgeable, professional, nice, fast, and efficient. Clean atmosphere."
Fuel pump replacement excellently performed. Thank you!
Excellent customer service...goes the extra mile. No high pressure tactic...just fair, honest and courteous service. I do my services on all my Fords here
They got me in the same day. My truck runs great now. My brakes have a slight wobble at freeway speeds, but I didnt ask them to replace them.
Great service I was in and out and this was the cheapest oil change that I?ve ever paid for on my traverse without a coupon. ???? New place for oil changes for me.
Very accommodating, and completed all services very quicklyThanks again
Our car had a few issues and you made everything good again!! We appreciate your efficient scheduling and ability fix things that aren't functioning well! Thank you!
Folks - I can't sing the praises of the Midas in Glendale (on Port Washington) enough. They are an incredible group of people who love to give FANFREAKINGTASTIC customer service. Bob - Bob is so knowledgeable and incredibly kind - he is a wealth of informa
"I have not yet had a major repair done (so no 5-stars yet), but so far with maintenance service, the experience has been very good. Professionalism, honesty, NO UP-SELLING, good knowledge and communication, courteous, folks seem to care.... all result in a"
Excellent service!! Thank you!!
"I was very pleased with the speed of service, the quality, and that they got me in the shop when I requested. "
I appreciated John and Bob for getting me in the same day of my call when my signal light went out. Thank you very much.Have a great day!Carla
So far so good. My wife had exhaust problem on her 2001 Silverado. It would have cost over $2000 to replace. Midas welded it for less than $300. So far so good.
"The auto technician was awesome, very detailed and fast. But the person who checked me out did not tell me the tech had found some head lights out. So I after leaving and viewing the analysis - I went and purchased some lights, and the store could not f"
"I?ve been taking my car to Midas on Port Washington Rd for years now, and I won?t go anywhere else! Bob and the rest of the staff is always friendly, trustworthy, and goes above and beyond to provide A* service. It took a while as a female in a new city to"
Quick in, quick out. Great service.
Very kind people Great service.Thank you
"My daughter took her car because of shaking. Fixed it for $800. The issue continued and they couldn?t diagnose it 60 days later. Now they replaced a belt for @$300 but the shaking continued. The never checked fluids, nor flushed the radiator liked they sai"
"Great service, Bob is helpful as always"
rushed job got a second opinion
I went in for a oil change and 5 minutes after I drove out they parking lot the oil started leaking out of the car, come to find out my oil cap wasnt put on. Mind you, my car was smoking and it wouldnt come back on. I had to get it towed back to Midas had them look at it, had them put a new cap on it and had to refill my oil but my car wouldnt continue to start. I believe because of the oil change my engine almost locked up causing me to need a new motor. The supposedly did a diagnostic test but still couldnt find the problem. I dont recommend this Midas or any Midas to get NO work done. Not even a simple inspection
I had an amazing experience at Midas in Glendale. The employees were very polite and professional. I went in for an oil change and general checkup. They explained to me things I needed to keep in mind that will need repair or service throughout the year so
"Went for an oil change. Bill was nice on the phone when I made my appointment but the guy at the window was not very friendly or welcoming. I asked if they would put air in my tire and he abruptly told me they don't sell tires. Again, I said I just neede"
Kreg did a great helping me with new tires
Everything went good and works perfectly
"Bob Kuske, Craig and their crew are the best. The work is always done right, no return trips ever due to fault of the work. Have had some delays in getting parts there from the supplier but that is no fault of theirs. I would highly recommend going to MIDA"
"From time to time (when I don't have free oil change coupons from my car dealer), I go to Midas for oil change. Every single time they do a great job, quickly and efficiently, giving me all necessary information after the job was done. My last visit was pr"
"Everything was great. I like that they looked at my car carefully, and the checked everything and let me know what going on. Also, the thing that I liked that they explained everything to me as much as they can, because I am a second language speaker and I"
Bob is always conscientious when going over my concerns and the work the mechanics do on the car. Thank you
Great service, they get you in and out
"For 3 days I had been adding air to my tire. On Saturday before Thanksgiving I tried calling a half dozen places to look at my tire. No one could get me in before Wednesday. My reg garage, where I called on Friday never even called me back. At 1:30 P.M. I"
Accommodated my need for a same day appointment. Timely updates to the service needs of my vehicle. and left with a new battery that solved my issues and got me on my way.pricey- but like I said getting same day service was worth it.
Advisor seemed a little taken aback when I pointed something out to him.
They did a good job at rplacing my muffler at an affordable rate
Ran over a bolt and it was stuck in my tire. Wasn?t sure it was patchable. The guy who helped me was super nice. Called me after a short time to tell me he could fix it and charged me less than what I thought it should cost. Thanks!
"Always a great experience at my local Midas in Glendale, WI. From oil changes to large repairs, they've always alerted me to upcoming repairs, offered a fair price with quality work, keeping me safe on the road."
"The wrong Midas in Glendale came up. It won't let me delete my review that was really for the Midas in Glendale, Colorado!"
If you go into Midas without an appointment they ask you to schedule one next time but often squeeze you in. If you make an online appointment they feel free to call and cancel your appointment and ask you to reschedule. When I asked what the appointment l
The team at this location did the job the right way the first time, I love the team and the service they provided me.
"Excellent, honest people and service! Reasonable and transparent pricing. I highly recommend. "
"Wonderful, friendly service. They got everything done very quickly and were very accomodating. I initially went in just for an oil change and to fix a headlight and they called me to let me know about some other things that I needed done along with a price"
Got in and out within 30 minutes for a tire repair. Very friendly staff and low priced.
great customer service fast service
Nice job and done quickly
"I needed an oil change and a tire rotation, and chose Midas based on proximity to the house. I got in it quickly using their online appointment tool, and the overall experience was great. People were friendly, it was super fast, and while they gave recomme"
"I went in for a tire inspection today to determine whether I would need a replacement or a repair and had my car tire repaired within 20 min. at a very reasonable price. The gentleman helping me, Bob, was extremely thorough in answering my questions while "
Always quick and pleasant
I am not Gurdeep. Please remove my email address from his records.
I would recommend this Midas to other people. My parts were under warranty as I had them replaced about 2 years ago. My bill was primarily for labor. I am very satisfied with this Midas.
"My wife and I have been with Midas for over 14 years, both in Wisconsin and Arizona. I use Midas because I know I won't be treated like a number and they are always fair with their prices. Their services are unbeatable. The store in Glendale, Wisconsin "
So I go in cause I hear noise from my back wheel. They tell me I need brake caliper e-brake shoes. $378.40Go to other shop just e-brake shoes and spring kitUnder $200. But be4 that I went in for struts all around they told me $2700 and that was for replace
Too expensive!! Checked brakes for free, but I had a sound with my front brakes they told me to replace all brake rotors, but my mechanic did for 30$ it's only a small issues he just serviced the calipers thats it. Not going to refer to anyone.
"As always, I break it, Midas fixes it!"
Bob was very helpful & patient &&&& I didn't have a long wait.
"I have to admit, I am a loyalist in that I am very loyal to a company that can prove to me they are all about customer service. I've been to other Midas companies through the years, and have even had my vehicles serviced at big-name dealerships, but none "
"My brakes were in terrible shape. I knew I needed work done, but continuously put it off by trying to find an alley mechanic who probably wouldn't charge an arm and a leg. But I decided that the personals would be the best way to go. I'm so glad I found Bo"
I was very pleased with the major work done. I am so grateful that Bob and Michael were so thorough in the preliminary diagnosis. Thank you.
I came in for an estimate on a Monday and was given an estimate for a third of the cost quoted by another shop. The work was done in the promised time and the manager was very helpful and courteous and showed me exactly what needed to be done for the exh
They are so nice and do great work. The staff always explains what needs to be done and you feel very comfortable doing business at this location.
Consistent great service every time.
promt helpful and imformative
"Went in for a quick tire rotation and re-balance of my wheels. They did the job in about an hour. They said I would feel a little vibration. The next day, took it on the freeway and at 40-50 mph, my car started physically shaking excessively. My seat and s"
Came for new tires for Honda Odyssey 09* Got new tires although putting them on the car took 3X longer than promised and now the car shakes* The person who installed tires messed with the TPMS *tire pressure sensor* and now the light stays on and sensor do